Kelly Ford

Take what you can get I knew that the vehicle I wanted would be hard to find but when there was only one in the state of Fl and didn't have the equipement that I needed I w I knew that the vehicle I wanted would be hard to find but when there was only one in the state of Fl and didn't have the equipement that I needed I was told that under these circumstances 'you take what you can get'.That statement would have been enough of a surprise but when,the next day, I was told of another vehicle that was available in another state, I discovered that, it too didn't have the proper equipement the sales pereson stated that he had called U-Haul to verify that THEY would install the tow-hitch that I would need. Really? U-Haul this buying process was getting way out of hand. I'm NOT interested in buying a new vehicle from Kelly Ford.and I'm not recommending them to my friends. More

Excellent Experience I purchase a vehicle about every 2-3 years. I hate it because of the whole process and usually end up agitated by the time it's over. This was definit I purchase a vehicle about every 2-3 years. I hate it because of the whole process and usually end up agitated by the time it's over. This was definitely the exception!! Reggie Morton met me in the parking lot with a smile and showed me EXACTLY what I was looking for. He wasn't pushy or badgering like most sales reps are. I felt like everything I said and wanted mattered and Reggie was willing to do everything to make it happen. Charlie Algieri was more than accommodating when it came to a fair price. I came in with my own financing already secured but Sandy Smith wanted to try and beat my interest rate. She did by a long shot!! Cheryl Shaton was excellent in explaining how to use all the "bells & whistles" in my new truck. I would definitely recommend this dealership to anyone who is in the market for a new or used vehicle. Reggie, Charlie, Sandy and Cheryl you guys are ROCK STARS in my book!!! Thank you for a pleasant experience, you will definitely see me again. Michelle VB More

Exceeded expectation I'm always on guard when it comes to dealing with a salesman, but Tristan - though he's young, was knowledgable and professional. He really helped us I'm always on guard when it comes to dealing with a salesman, but Tristan - though he's young, was knowledgable and professional. He really helped us get the deal we were hoping for and went above and beyond, even following up with personal phone calls and offering to wash my new car! Awesome service! More

Fantastic Experience The whole process was excellent!! Would highly recommend this dealership. I had A difficult situation and Rick and the staff were very understanding The whole process was excellent!! Would highly recommend this dealership. I had A difficult situation and Rick and the staff were very understanding, patient and willing to work with me . More

Successful and syress free Frank was the most honest and down with the program. He made my car experience stress free . I would recommend this wonderful person to anyone needing Frank was the most honest and down with the program. He made my car experience stress free . I would recommend this wonderful person to anyone needing a car. It is a week later and I am waiting on the tint reoair gas lid repair and for them to put my car on the rack More

"The Dream Team"!!! Charlie McCarthy, Phil Pettus and Sandy Smith are "The Dream Team"! I bought a Focus from these awesome people last year but unfortunately my children Charlie McCarthy, Phil Pettus and Sandy Smith are "The Dream Team"! I bought a Focus from these awesome people last year but unfortunately my children were in a car accident which totaled our car. As soon as the Dream Team heard what happened they took charge and within two days I had a new car and the only thing we needed to do was pick out the color and for me to sign the papers. I can't even begin to express how grateful I am and how compassionate they were knowing what my girls and I were dealing with in just their injuries alone.... Sandy guided me every step of the way in how to proceed with the gap coverage and the warranties and paperwork. Phil and Charlie were the best in making sure we could do what I really needed to happen. The day after I bought the new car Sandy called me to ask if I could come back in and sign a new contract because she just lowered my monthly payment!!! WHAT??!! Who does that?? THE DREAM TEAM does!! I am now a "Lifer" and if you're looking to buy a vehicle..... make your first stop the front door of Kelly Ford to see "The Dream Team"!! Love Them! More

Great service. Fast and easy. Super easy to work with. Easy going. No pressure. Tristan was very helpful and knowledgeable. Would definitely recommend. Helped us find the right veh Super easy to work with. Easy going. No pressure. Tristan was very helpful and knowledgeable. Would definitely recommend. Helped us find the right vehicle for our business. More

Friendliness and patience and communication are the best! I was greeted by salesman "Frank Saladino", when I arrived at Kelly Ford. I was impressed by his patience with me as I had a million questions. He did I was greeted by salesman "Frank Saladino", when I arrived at Kelly Ford. I was impressed by his patience with me as I had a million questions. He did not pressure me into purchasing a car or financing or anything else. When I pointed out a small problem, he knew who to call and It was fixed immediately. The manager was also very helpful working with us to sort out details of the trade. Finance manager Carlos Arciniegas was patience and clear in his explanation during the signing. Again, no pressure. Thank you Kelly Ford and Frank Saladino for a great buying experience and yes I would travel to Melbourne, Fl again to purchase a car! Linda Marshall More

service was in to pick up my 2009 fusion (repair). while waiting asked about a lease and next thing I I walked away with a new car was in to pick up my 2009 fusion (repair). while waiting asked about a lease and next thing I I walked away with a new car More

Friendly and Knowledgable Austin AKA "The Encyclopedia of Ford Trucks" was a wealth of knowledge and he teamed up well with Jerry to always make sure I was taken care of throug Austin AKA "The Encyclopedia of Ford Trucks" was a wealth of knowledge and he teamed up well with Jerry to always make sure I was taken care of through the whole experience. Charlie is also quite a great asset that helped us through the process making sure everything stayed on track. They were a great group of people all around. I really appreciate how Cheryl sat me down and explained how everything in my new truck worked. It looks like a space shuttle inside compared to the 13 year old car I just traded in and she made me feel very comfortable about using everything the truck could do. Look for these people on your next visit! More