Last two efforts at service:
1st one, called three times to take car in and get estimate on side view mirror damage, never got a call back. Last message, I asked to transfer to the head of sales to give feedback on this as I was looking at trading in to a newer model as well but unhappy over the lack of service. He also never called me back.
Last one, called about a recall notice. Scheduler didn't know if they had the parts, so she told me I had to go to their parts dept and explain the recall to them. Then, if they had the part, I was to call the scheduler back to set up a time. Had to leave message for the parts department, they never called me back.
Called Paradise Ford the next day. They were very professional, no comparison. Not sure what is happening at Kelly Ford but they are falling apart. Bought through Kelly and had all prior work done through them, giving up on them now though.
I Recommend This Dealer:
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