I was overdue for an oil change and on vacation in Satellite Beach; so I googled the closest Ford dealer and found Kelly to be the closest. I went into the dealer without an appointment and drove right up to the service desk where Lori greeted me and took my information; she suggested a All points inspection and tire rotation also. I am not sure what the price difference is; because they DO NOT have the prices clearly visible at the service desk like my dealer back in St. Cloud, FL, has on the wall. My F-150 was moved right into the service area for the oil change. I think it took about 45 minutes, I am not sure because I was in a fantastic conversation with Terry Longmore (customer satisfaction mgr) about global logistics and how the US has moved from a manufacturing country to a service country; and if companies do not improve customer service, then customers will seek out others who will provide that service..(hint hint). Well after the oil change, Lori handled the "check-out". I told her I was a Ford Owner Advantage Club Member; but there wasn't any information on the Ford Database. I told her that was not logical since I had a membership since I owned my 2009 Ford. What is the sense of having an "Advantage" membership when obviously it did not provide any advantage to me. I even showed her my documentation from my dealership (Kisselback Ford) where I was enrolled in the 5 LOF program and this one was for free. Lori tried her best to track down my information, to no avail. But, she offered to use the $10 off Ford coupon to lower my $48 LOF + TR to $38. I thought the price was above the average for our area, because PeP Boys offer the same for $19.99. For the most part, I was somewhat pleased that Lori tried to assist me and then offered the price reduction. I will definitely use Kelly Ford again if Ford has my Owner Advantage information and if I have coupons to lower the price!
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