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450 Reviews of Kelly Ford - Service Center
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June 17, 2013
I just moved into the area when my car started a harsh vibration. I was reluctant to bring it into a dealer I didn't know. My consultant Anthony Trainer went out of his way to make my visit feel right at vibration. I was reluctant to bring it into a dealer I didn't know. My consultant Anthony Trainer went out of his way to make my visit feel right at home. I hope his managers read this because he is an asset! More
by Thomas_Atwater
Employees Worked With
Anthony Trainer
Helpful June 17, 2013
I was traveling from NC and found a bolt stuck in my tire i pulled into your dealership and Tiger took care of me freindly guy shook my hand looked me in the eyes. He understands what customer service is abo i pulled into your dealership and Tiger took care of me freindly guy shook my hand looked me in the eyes. He understands what customer service is about. evn with just a tire repair i felt like i was top prioritry. Thank you and your staff again for making my trip a bit smoother and if you ever open a dealership in NC ill be sure to be your first customer. More
by efox575
June 17, 2013
I went in for a/c service. Originally, i was worried that this would be a very expensive service. But from the first time i made the appt. with Tiger i felt rest assured. While he offered other services that this would be a very expensive service. But from the first time i made the appt. with Tiger i felt rest assured. While he offered other services that i qualified for, i never felt pressured or that what he was offering was unnecessary. He even worked with me as my initial appt. had to be rescheduled and i was never kept waiting. A good price and experience overall. Would definitely recommend/use again More
by Spford
June 17, 2013
On a whim I traded in my 95 Mustang 5.0 HP car for the 2006 Ford Fusion that I was drawn to on Kelly Fords Used Car Lot. I have not bought a car from a dealer in many years and having several car salesm 2006 Ford Fusion that I was drawn to on Kelly Fords Used Car Lot. I have not bought a car from a dealer in many years and having several car salesman in my family of past everyone thought I had lost my mind. Let me say this was the best decision I have ever made! Since the deal was a fast quick cash transaction I did not take the car to have it checked out like I usually do so you can imagine my dismay when the A/C would not cool down after a couple of weeks of use and the back passenger door lock froze up. Kelly Ford paired me and my Fusion with Tiger Trainer, Kelly Fords Asst. Service Manager. Not only did Tiger locate the problem and get my car fixed in a speedy manner he also took the time to make sure the car was detailed properly since it was not done the day I made the cash deal with sales. I picked up my car after Ford kindly shuttled me too and from and can truly state that I would recommend Tiger at Kelly Ford for any of your service needs. I did not buy a new car yet have received nothing less of excellent customer service from the initial purchase from sales to my service experience. During the extended warranty period on my Fusion it is extremely satisfying to know that I can count on Tiger to fix it right and with a smile including following up with a phone call to make sure I was satisfied. I am a widow and for the first time in my life have no one that can fix my vehicle or give me advice when I need to repair my car. As a home health aid I rely on my car to carry my patients around town. IF YOU NEED SERVICE OR IF YOU ARE JUST FED UP WITH THE PERSON GIVING YOU THE RUN AROUND ABOUT YOUR USED CAR MY ADVICE IS TO " GIVE TIGER A CALL" ! This comment is based on being extremely impressed! Sincerely, Sherry and my cool red Fusion, Malabar, Brevard County, Florida. More
by CanDo
June 17, 2013
I don't usually write reviews but the service I received from your service dept the other day was exceptional. Tiger Trainer is a rare breed! This guy really knows how to talk to people and make th received from your service dept the other day was exceptional. Tiger Trainer is a rare breed! This guy really knows how to talk to people and make them feel like all his attention is on them. You guys were pretty busy and I felt like I was the only customer in the room! I will most definitely be bring my business back to Kelly Ford and I will only deal with Tiger! More
by lisalisa23
June 17, 2013
I feel good about giving this dealership the above rating for the following reasons: I have been servicing my Ford Escape here for four years now and have never been disappointed with the outcome. Anthony for the following reasons: I have been servicing my Ford Escape here for four years now and have never been disappointed with the outcome. Anthony "tiger" Trainer has been my assigned service manager the past few visits. He is always very professional, can answer any questions I may have concerning my vehicle, is polite and paying attention to details. I feel confident driving long distances after having a trip check and any maintanence taken care of here. I feel this dealership saves me time, trouble ad money. More
by marilynjholmes
March 13, 2013
Per my service visit on 3-13-13 I want to share my experience I had at Kelly Ford. I noticed my 2012 F-150 had a defective battery. I drove to Kelly Ford the next morning after vehicle was hard to sta experience I had at Kelly Ford. I noticed my 2012 F-150 had a defective battery. I drove to Kelly Ford the next morning after vehicle was hard to start and all lights were flashing with a ticking noise. Service Advisor Anthony D Trainer waited on me promptly. He was very courteous to me. I addressed the problem to him and he took down the information. I was completely satisfied with the overall experience I had on this visit. I requested a vehicle wash and he said no problem. Vehicle was very clean. He shook my hand when everything was completed. Before I left I stopped to see Mr Bobby Brown who is the Service/Parts Director at Kelly Ford. I expressed my gratitude on this and the past visits for service and oil changes. He was so very kind. I was told by another customer how Kelly ford goes above and beyond their call of duty to please customers. I can attest to this from my experiences I had. Service and Sales deserve to be five star rated and more than that if possible. In other words, as I had mentioned to Mr Brown, the scale skyrocketed to the roof with their duties and professionalism. Thank you. Sam A Nocera 1620 Pulaski Rd New Castle PA 16105 More
by 3babyblueeyes3
Employees Worked With
Bobby Brown; Anthony D Trainer, Bobby Brown
December 29, 2012
bought a brand new car from this dealer that's not even a year old yet and when I called the service center a person who answers the phone treated me incredibly rudely - this is not the first time this has h year old yet and when I called the service center a person who answers the phone treated me incredibly rudely - this is not the first time this has happened. I finally asked who she was and she didn't want to give me her name - she would only say she is the service cashier. ?? When I asked her her name point blank she still didn't want to repond - she finally and reluctantly told me her name is Sheila. I don't think she wants to give out her name because she knows she is rude and treats people like cr*p. Sheila treats you like you're bothering her and she always has someone more important to help and gives you the brush off - like how dare you call and bother her. It clearly doesn't matter that you've just spent thousands of dollars to buy a car from the dealership that keeps her employed, your vehicle issues are clearly very annoying to her and she does not appear to appreciate the business. I would think that a big part of a dealership's business is for those folks they have sold cars to would hopefully come back and have the service done at the dealership, purchase parts, etc., in the hopes they would be treated well and then buy ANOTHER new car when the time comes to purchase. Shiela is rude and should not be allowed to interact F2F with customers if this is her attitude. since this is not my first experience with her (and she does not know who I am so it isn't that she doesn't like me, it's just every time I call this is how she treats me and I can tell it's the same person unless every woman sounds the same and treats people horribly - so it's obvious this is how she treats everyone since it's been a few months since my last call) it is clear that she does not have the personality or skill set to be in this role. She is probably best suited for a backroom somewhere - not customer service. I feel so insulted and if this person treats me this way one more time when I call, that's it - I like Kelly Ford and the folks who sold me the car and did the financing but I am going to take my service business elsewhere and will definitely be letting the manager know. I don't like having to spend money and be treated like dirt. not a fun way to spend my weekend morning hours. More
by curl
Employees Worked With
Sheila the Service Cashier
August 05, 2012
I had a warranty concern needed to speak with the service mgr. the advisor took me straight to his office and to my surprise was Mr.Brown I had worked with at Southeastern Honda when he was the service mgr h mgr. the advisor took me straight to his office and to my surprise was Mr.Brown I had worked with at Southeastern Honda when he was the service mgr he review the concern . Put in a rental car called me two hours later about the concern . Explained the needed repairs had all the parts Instock and had my car done at 4:30 same day ! I have worked with Mr. Brown several times in the passed 8 years at Honda he goes out of his way evertime and one can tell he's all about the service he's on top of this game. Kelly Ford you are lucky to have Mr.Brown !! More
by Big trucker
Employees Worked With
Bobby Brown, Bobby Brown
