Kelly Honda

Overcharge by $2000! If I could give the service department negative stars I would. My girlfriend brought her Honda Pilot in for an oil change and a repair due to recall. If I could give the service department negative stars I would. My girlfriend brought her Honda Pilot in for an oil change and a repair due to recall. Robert, the technician, called with unfortunate news later that day: $3100 worth of necessary repairs, a new timing belt and "metal on metal" brakes that required new pads and rotors on all four wheels. We thought, "that's weird because the brakes worked fine and we hadn't heard any squeaking." When pressed a little, Robert offered that her brake pads were down to 15% and 5%. We called various local garages and found Robert's quote for the timing belt was $600-800 over the next highest option option, and we decided to do the brakes ourselves. I found over 50% left on 6 of 8 brake pads, maybe 30% on the lowest set (and still months away from needing to be replaced), and all the rotors were fine. To make matters worse, they botched the simple job they did perform - the oil was low and the cap was bouncing around loose under the hood. All told we saved $2000 from Robert's quote, enough to fly to Hawaii or pay for 16 years of Netflix!!. I don't want to ascribe duplicitous motives to Kelly Honda, but unless Robert is the worst mechanic I've ever met, he lied about the brake pads, using scary "metal on metal" language, to try to trick someone into making a poor decision. I assume that most people that take their car to a dealership for service are happy to pay a premium for the peace of mind of knowing a Honda trained mechanic is working on their car. I don't know why Kelly Honda and Robert felt the need to take advantage of that willingness to spend more, but we will be taking our business elsewhere. More

Service A part broken off the shift in my 1 year old car, therefore causing my keys to be stuck in the ignition. I called the dealer and they told me to have A part broken off the shift in my 1 year old car, therefore causing my keys to be stuck in the ignition. I called the dealer and they told me to have Honda road services tow it to them, which I did. I called the next day to check on the car and they didn’t even know it was there. That is an issue that needs to be addressed between the tow people and Honda, so that was almost 2 days wasted. They said the part would be in Saturday and they would call, which they didn’t. When I called on Monday, they didn’t get back to me for a few hours so I couldn’t get a ride at that time, so my car was in the shop for a total of 6 days. When I went to pick up the car, they charged me, which they shouldn’t have. The service guy took care of it. Then when I went to leave, the hood was not locked down and I had to get someone to come out and fix it. Last, there was a light on , I think the tire pressure light, which I’m sure whoever fixed it could clearly see and they didn’t bother to deal with that issue. Would have it been that hard to check it and put air in the tires??? Not happy that I’m dealing with all this with a one year old car. More

Exceeding expectation I recently purchased my 2017 Honda Pilot from here. I got more than I expected. - Great customer service. - Best deal available in the market. - Th I recently purchased my 2017 Honda Pilot from here. I got more than I expected. - Great customer service. - Best deal available in the market. - The APR on my car loan was much better than offered by my bank. - Delivery on time. Special thanks to Ryn and Brian for making my first car buying a great experience. More

Inefficient Experience Recently made a used car purchase, and the process was more drawn out than it needed to be. Lots of items were not ready when I went to pick up the ca Recently made a used car purchase, and the process was more drawn out than it needed to be. Lots of items were not ready when I went to pick up the car, and they took a long time to address: -if you value my trade, do it during the test drive, not after I get back and I sit. To complete a test drive, negotiation, and paperwork took roughly 4 hours. -I wired money to the dealer in order to speed up the process (registration, inspection, etc) while I was at home. When I showed up, I got to wait anyway for the inspection to get completed! In the two days since they received money, registration and inspection was left until the morning i picked it up, causing delays and stress with insurance. -Some items with the car were missing upon arrival, and the car was not cleaned very well. The “quick” pickup process took 4 hours as well from the start of my appointment until I finally drove away. -In total, I spent about 8 hours in person at the dealership, and a few more hours on the phone. That all being said, I had some good experiences as well, usually during my time spent waiting: -Service staff was friendly and very helpful with requests -Salespersons walking around the dealership almost always made sure I was being helped -Generally knowledgeable staff More

Tremendous Help, Expected Results my Cosmic Blue Honda Civic Miguel was very professional working until he found the best affordable option for me to get my car, despite the level of my credit. Grateful Miguel was very professional working until he found the best affordable option for me to get my car, despite the level of my credit. Grateful More