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Kelly Honda - Service Center

Lynn, MA

3.9
506 Reviews
Call Service Center (781) 595-5252

508 Reviews of Kelly Honda - Service Center

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May 09, 2024

Very nice dealer, they really make everything easy . Juan it’s very honestly and have a good service More

by Marcoss01Contrerass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Tabares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Kelly Honda responded

Thank you so much, Marcoss! We are happy to see that you had the opportunity to work with Juan and he took excellent care of you! If there is anything else we can do for you, please do not hesitate to reach out!

Helpful
April 27, 2024

The buying process was easy. Staff is professional and super helpful. Service center is always speedy. More

by arogers0413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Kelly Honda responded

Thank you so much, arogers0413! We are happy to know that you had a pleasant experience and Jeff and the team took excellent care of you and your Honda! Please do not hesitate to reach out if there is anything else we can do for you!

Helpful
April 17, 2024

The dealership is great and affordable , services is great too. Wonderful customer services. Thank you. More

by Wilsonochie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Laparra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Grigoryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Delorbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nestor Monroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Caceres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Isales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Monroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Michael
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Apr 24, 2024 -

Kelly Honda responded

Thank you, Wilson! We're thrilled to hear that you had a great experience with our dealership and found our services affordable. Providing excellent customer service is our top priority, and we're delighted that you had a wonderful experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
March 21, 2024

Dan Wendt has taken the very best care of us through the process of purchasing and servicing our family’s 2 Hondas We really appreciate his professionalism and integrity. He has gone above and beyond to mak More

by Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Kelly Honda responded

Thank you, Clark! We're pleased to hear that Dan provided you with exceptional service throughout the process of purchasing and servicing your family's Hondas. Dan's professionalism and dedication to customer service are truly commendable, and we're delighted that he exceeded your expectations. We appreciate your recommendation and are grateful for your trust and support. If you ever need anything in the future, please don't hesitate to reach out!

Helpful
March 10, 2024

I had an appointment at 2:45 for an inspection sticker and they did not finish. until 5:00 or so More

by rubiax100
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurent
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Mar 22, 2024 -

Kelly Honda responded

Hi rubiax100, we're sorry to hear about the extended wait time during your recent visit for an inspection sticker. Your time is valuable, and we apologize for any inconvenience this may have caused. We'll make sure to address this with our team to improve our service efficiency. If there's anything else we can assist you with, please feel free to reach out. Thank you!

Helpful
February 28, 2024

Went in without appointment and the service representative help me in a huge way good people More

by Melasa76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He's not in the pic forgot his name but he was the best
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Feb 28, 2024 -

Kelly Honda responded

Hi Melasa! We are happy to see that you had a great experience with our service team and that you were well taken care of right away! We do see that while you did have a pleasant experience with us, your review rating does not reflect that. Would you be willing to update it? Thank you so much!

Helpful
February 01, 2024

Sales is good, Amy is great. Service is horrible. When I bought car a year ago it took 1 and a half hours to get a simple inspection sticker. Bottom slash guard came off after tw More

by Martinezivan75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerson Deleon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
January 24, 2024

They have really nice customers service y very professional people working at service department!! They are friendly staff . More

by edwinguz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerson Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly Honda responded

Thank you so much, Edwin! We're happy to see that both Ryan and Jerson took excellent care of you and were so helpful and friendly. If there is anything else we can do for you, please do not hesitate to reach out!

Helpful
January 08, 2024

No vacuum and no car wash after serviced Inspection sticker applied on the windshield not straight and not cleaned More

by tnguyenma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 14, 2023

Good levels of service, fast and thorough in their review of car issues. Prompt and polite More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nery
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Helpful
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