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Kelly Honda
Lynn, MA
1,398 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,398 reviews
January 31, 2016
Friendly experience Very good costumer service , in & out quickly, enjoyed the nice and warm refreshments. Get to see the latest of all model. In the waiting room catch Very good costumer service , in & out quickly, enjoyed the nice and warm refreshments. Get to see the latest of all model. In the waiting room catch up with all the latest news, sports, and celebrity gossip. More
by PINTUPATEL913
Verified CustomerEmployees Worked With
Ariel Vittini
January 29, 2016
Everyone was very attentive from the minute we walked in! Everyone was very friendly and seemed to enjoyed helping us! I would definitely come back. Sal and the manager made every effort to meet our needs... Everyone was very friendly and seemed to enjoyed helping us! I would definitely come back. Sal and the manager made every effort to meet our needs... And they definitely did ! Great team! More
by SUSANASANCHEZ1980
Employees Worked With
Rhonda Psomos, Sal Castro, Eli Hanna, Brenden Kelly
January 29, 2016
Routine maintenance.. Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expecte Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expected! More
by IMPEPPER
Employees Worked With
Ariel Vittini
January 29, 2016
Frustrating After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conc After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conclude that this dealership is not safe for me to return to. I think they see dollar signs all over my forehead when I walk through the door. On December 29th, when I got an oil change and some electrical work done, I was told that my tie rods would have to be replaced "pretty soon" -- but Justin assured me that it was not an emergency. "When you can get to it," is what he said. Funny that when I brought my car back in less than a month later (two weeks of that month I was on vacation and out of town, therefore not driving the car) for an Emissions Sticker, I was told that I wouldn't pass inspection without having my tie rods fixed. Now, wouldn't Justin have TOLD me that at the end of December? "I would recommend getting these done as soon as you can since you won't pass inspection without it." To me, this is what a reliable, knowledgeable repair team does. I suspect my car would have passed inspection somewhere else. In taking apart my car, mechanics (I worked with Kenny) found rusted bolts and things that needed to be replaced. And the alignment needed to be done. Okay, fair enough. I have a 2002 CR-V - it's an old car. My major complaint is the way I was not communicated with throughout this process of stacking repair upon repair. Kenny would call me and leave a message and even though I promptly returned his calls, he would suddenly not be available for hours. One ENTIRE DAY went by without a return call -- his excuse being that the receptionist "wrote down the wrong number." How ridiculous: I've been in the Kelly Honda system for years. Press a button and look it up. Also, if you can text me accurately, you have my correct number. I was given a loaner car, which I'm sure the dealership thinks is a great benefit. It is if you're getting your car back in a reasonable amount of time, sure. But every day that I'm driving a loaner I am at risk to accrue a liability. And since I had a little Civic during a snowfall (thanks for not thinking to put a snow brush in the trunk, guys), I was at even more risk to get dinged than usual. In the end, I went in for an emissions sticker on a Thursday evening and got my car back SIX DAYS LATER with an $800 bill. It would have been higher but since I had told Ariel that $800 was my maximum budget and he agreed that they would "take care of me" in a verbal agreement, they kept my bill to $800. I do appreciate that. I do not appreciate having to fight for it. My problem with Kelly is that this ALWAYS HAPPENS. I go in with an issue, it balloons into a huge repair bill, and I get my car way, way, way later than it is promised. I think this dealership is making money hand over fist on idiots like me who keep going in and thinking that Kelly Honda cares about anything but hitting me up for maximum repair bills every time I stop in. Everyone there is smilingly polite but they know the bottom line. Happens every time. More
by Honda Owner
Employees Worked With
Kenny Batista
January 28, 2016
Very good service. The service that I received was very good. Everyone was very kind and welcoming. I was surprised and very impressed by how quickly and efficiently it The service that I received was very good. Everyone was very kind and welcoming. I was surprised and very impressed by how quickly and efficiently it was all done. Even the younger employee, Max, was very impressive. More
by EDFISH88
Employees Worked With
Kenny Batista
January 27, 2016
Very Helpful Julie is wonderful to work with. She understood what I was looking for and was able to make it happen. I trust her to find the best deal for me. Julie is wonderful to work with. She understood what I was looking for and was able to make it happen. I trust her to find the best deal for me. More
by PHANSON70
January 26, 2016
My Kelly Honda experience. My experience at Kelly Honda was excellent. Mr Joe Sullo was extremely helpful and attentive to my needs and desires. He was extremely professional an My experience at Kelly Honda was excellent. Mr Joe Sullo was extremely helpful and attentive to my needs and desires. He was extremely professional and I would recommend him and Kelly Honda to my friends and family. More
by CMERC33
Employees Worked With
Joe Sullo, Brenden Kelly
January 26, 2016
Thank you Julie! Julie was very helpful with finding the perfect fit and price point. She was also very patient and kind. Thanks for all your help on my first new ca Julie was very helpful with finding the perfect fit and price point. She was also very patient and kind. Thanks for all your help on my first new car! More
by 3RIKA781
Employees Worked With
January 26, 2016
Very polite very punctual. I'll be back Briefly, my service on my Honda Odyssey has been excellent. The agent in the service area have been kind, efficient, take time to explain problems, ex Briefly, my service on my Honda Odyssey has been excellent. The agent in the service area have been kind, efficient, take time to explain problems, explain the bill Customer service is friendly, helpful and efficient. More
by ED_DEB2
Employees Worked With
Justin was very kind, efficient, take time to explain problems, explain the bill, Justin Maurais
January 25, 2016
Service Ariel took care of my service needs in a pleasant and professional manner. He explained what my vehicle would need. Also ensured that I was updated to Ariel took care of my service needs in a pleasant and professional manner. He explained what my vehicle would need. Also ensured that I was updated to the progress of the work being performed. More
by FUTURE10144
Employees Worked With
Ariel Vittini
