Kelly INFINITI - Service Center

Kelly INFINITI responded

This really means a lot to us, kmrber! We're happy to know that all these years, you continue to have great experiences with us and everyone has been so helpful and friendly! Thank you so much for your loyalty! We will be sure to pass this along!

Kelly INFINITI responded

So happy to hear that, John! It is great to know that your service visit went so well and everything was explained to you in detail. Thank you so much for taking the time to share this with us!

Kelly INFINITI responded

That is great to hear, Lilly! We are happy to see that you had the opportunity to work with Pete and that he took excellent care of you and your INFINITI! We will be sure to pass this along to Pete and the service team!

Kelly INFINITI responded

That is great to hear, John! We are happy to know that you received excellent service, and we appreciate your kind words about Nick. Providing clear explanations and convenient services, such as valet service, are priorities for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further feedback or if there's anything specific you'd like to share, please don't hesitate to reach out!

Kelly INFINITI responded

Thank you, Joe! We are happy to see that Nick always takes excellent care of you and your INFINITI and that everything ran so smoothly! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

Kelly INFINITI responded

Thank you, cpragu! We are so happy to see that you had such a great experience and Peter and the team took excellent care of you! Please let us know if there is anything else we can do for you!

Kelly INFINITI responded

We are so happy to hear that, Papa! It is great to see that Casey and the team took excellent care of you and your INFINITI and that everything ran so smoothly! Thank you so much for taking the time to share this with us!

Kelly INFINITI responded

Mr. Finnegan, Thank you for your feedback on your recent service visit. Yes, it's never pleasant having to deliver messages of possible estimates to repair. What I can tell you is that check engine lights usually start with a diagnostic to pay the technician the time to look for codes, evaluate the systems and do a quick MPI. If we have a finding and the customer agrees to continue work, the diagnostic fee gets taken out of the next invoice. I think that it is fair to pay the technician for their time in case the customer decides not to do the work at our dealership. The $300 charge you did pay was for one hour of diagnostic work plus the synthetic oil and filter change which you signed off on. Upon the diagnostic test, we did find an evap leak causing the check engine light which led to a recommendation to replace all evap system hoses, partial load vent valve, 3 way valve and coolant intake gasket and then retest system per diagnostic flow chart. There are many different factors that can cause an evap leak so when you asked what caused it, it is very hard to be specific to your car's situation at the point of diagnostic. The cost of this job is high because it is labor intensive for the QX30 complexities and unfortunately, the car was out of full coverage warranty. I do see that the powertrain portion of the warranty covered a little over $1000. Please know that it is our job to communicate what is needed and the price associated with that repair, even when we know it's not what someone wants to hear. If you are still in need of assistance, I am available to talk. I can see where you purchased the car so if it was a recent purchase, maybe you want to reach out to them for assistance. Kindest regards, Lisa Avola, General Manager, Kelly Infiniti

Kelly INFINITI responded

Thank you, fneil! We appreciate you taking the time to share your thoughts about your recent visit with us! Your feedback is invaluable, and we're thrilled to hear about your consistently positive experiences with our service department. Maria and Nick take pride in their friendly and knowledgeable service, and your kind words reaffirm their dedication to excellence. We understand the importance of keeping customers informed, which is why we utilize text messaging for work progress updates to enhance your overall experience. It's wonderful to know that the work performed exceeded your expectations, and we're grateful for your high recommendation- please do not hesitate to reach out if there is anything else we can do for you!

Kelly INFINITI responded

You are more than welcome, Joe! We're thrilled to hear that Jim, Nick, and Pete consistently provide exceptional service and make you feel like part of the family. Building strong relationships with our customers is one of our core values, and your positive feedback is greatly appreciated. We truly value your support and the trust you've placed in us. If you or your friends and family have any further needs or questions, please don't hesitate to reach out!