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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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September 12, 2015

Transmission problems I have experienced transmission problems since I first leased my jx35. Recently I discussed the problem with the service representative Jeff Mitchell More

by WILLIAM.MANCINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

We certainly hope you'll continue to give us the chance to earn your business William, thank you! We are very sorry to hear about the transmission replacement, and we hope that we did not inconvenience you greatly during the replacement service. Thank you for letting us know about your recent visit, and please if there is anything else we can do to make your experience more satisfying, please let us know anytime William. Thank you again for your review.

September 11, 2015

Jeff Mitchell - Service Consultant is great to work with !!! Service Consultant Jeff Mitchell provides service you expect but often do NOT receive at other dealerships. Great customer service, attentive to detai More

by SKPINCUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

That's just how we make it easy SKPINCUS! We're so glad that Jeff provided you with such exceptional service, and we thank you for sharing your feedback with us here online. If you need any other service help again, please don't hesitate to let us be of assistance to you SKPINCUS. Have a great day!

September 11, 2015

Great service Dropped off my car and picked it up - under 15 minutes each time! Great service, explained well by Dave, and quick turnaround makes this busy lady ver More

by KDONNARUMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Well, we're happy that we could make you very happy KDONNARUMA! Thank you for letting us work with you. We couldn't be happier to have you as part of the Kelly family. Please let us know if there's anything else we can do for you.

September 11, 2015

ServiceSer Service department was excellent as always. I was in and out in less than an hour. Thank you for the water and mints and for cleaning my car! More

by LGDAMICO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remeber he was excellent. Young man.
Oct 20, 2015 -

Kelly INFINITI responded

Thank you LGDAMICO for giving us the opportunity to work with you in our service center. We're happy to hear your latest visit was so quick and easy - we love hearing that! Happy to provide you with the little things like the water and mints - it's the least we can do for you. We look forward to seeing you again in the near future.

September 11, 2015

oil change and maintenance service fast and friendly I went in for a routine oil change and the greeted by your service staff (Jeff Mitchell). He was very friendly and professional, looked up my service More

by ZHENG.DANHUA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Glad that your service visit was so enjoyable Zheng, thank you for letting us know in your review how it went. We couldn't be happier to hear that Jeff and our service team got you in and out with a little breakfast in between! If you need anything else, please don't hesitate to contact us Zheng. Take care, and thank you again.

September 10, 2015

In and Out in less than an hour Quick and courteous - that's all a customer wants in a service department. Waiting area is also very comfortable. Jeff was very professional and has More

by suzanne_tucci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 21, 2015 -

Kelly INFINITI responded

Thanks Suzanne, very kind of you to say about Jeff and our facility. We appreciate the feedback and we agree - though we're here for you if you need anything more than just quick and courteous service too! Please let us know if there's anything else we can do for you and we hope you have a great day Suzanne!

September 10, 2015

Very good service from David David was very good about keeping me informed as to the progress of the work being done on my car. He had the work done in the time frame quoted me. More

by CEMILIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Hi CEMILIUS, thank you for sharing your experience with David during your recent visit to our Kelly Infiniti service department. We're glad to hear we stayed within the timeframe quoted, and that you were happy with the service David provided you with. If we can do anything else for you, please let us know CEMILIUS.

September 10, 2015

Professional and Accomodating The service manager was great, my wife went on wrong day of appointment but he managed to squeeze us in and service the vehicle. It took a big long to More

by VIJAY.VALLALA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Short, Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Glad to hear we were able to get you and your wife in Vijay! Sorry that it took a bit longer to service than you expected, but we're happy to hear everything went so well. Please let us know if we can help you out again, and thank you for taking the time to share your experience with us online. It means a great deal to our staff here at Kelly Infiniti.

September 09, 2015

Kelly Loyalty to customers Service great. However, in turning in my 3rd Kelly lease for a 4th lease I was assured by Kelly personnel the dings on my 2011 G37X would fall under m More

by ROBERTROMANO88
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Coogan
September 09, 2015

Recent service appt Jeff Mitchell is a wonderful man. He always gets back to me quickly and everything was arranged to fit my busy schedule (Mom of 3 on first day of sch More

by dtatwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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