Ken Ganley Ford Parma

2ND PURCHASE CUSTOMER FOR LIFE Great sales reps..great deals and geat service. Buy there u wont be disapointed. After you buy go there for service. Fair pricing and serice and servi Great sales reps..great deals and geat service. Buy there u wont be disapointed. After you buy go there for service. Fair pricing and serice and service dept is the best ive ever delt with. More

Service Department is deplorable I brought my car in far a minor screw replacement that was covered under warranty. After waiting for 2 hours, I was told the part neededvto be ordered I brought my car in far a minor screw replacement that was covered under warranty. After waiting for 2 hours, I was told the part neededvto be ordered. I called when I didnt hear back a week later and was told the part just arrived. I sat for another 2 hours to be told the wrong part had been ordered! After almost a month, I called again after not hearing from service and was told the screw was being painted at the body shop! I never knew a plastic screw needed to be painted. I arrived to find that they had ordered a completely unneeded part and the plastic screw had been in stock in the parts departments all along. I left my carvto be gassed and detailed after all of the trouble and arrived to pick it up and my vehicle was not even there! I have never experienced such terrible service. There is no communication and every person wants to point the blame finger at someone else! Horrible doesn't even describe my experience. I will never go there again! More

First Class Sales Help We found ourselves in unexpected need of a new vehicle - fast. The folks at Ganley Ford West - from the service representative who advised us about ou We found ourselves in unexpected need of a new vehicle - fast. The folks at Ganley Ford West - from the service representative who advised us about our needs and alerted us as to what was currently available, to the sales manager, to our salesman, to the finance person - all gave us their full attention to accommodate our needs. Even though we felt bad that these folks have to work on a Sunday, it was extremely helpful to us in our urgent situation. Everyone was friendly and as helpful as could be. We would have no problem recommending Ganley Ford to friends and family. More

best service,price,staff. This honestly isn't your typical dealership. I have never been to a dealership that actually treats you like more than a paycheck. They answered every This honestly isn't your typical dealership. I have never been to a dealership that actually treats you like more than a paycheck. They answered every question, helped me with any issues without delay. The staff at Ganley Ford West truly does care and helps in every way possible. I actually enjoy going to this dealership. I would not recommend any other place to get a vehicle than here. Thank you again guys!! More

It goes without saying that Ganley Ford is tops . Ganley ford is as i said toops and its sales people and service, unfornatually the service department i dont rember the young lady that helped us was Ganley ford is as i said toops and its sales people and service, unfornatually the service department i dont rember the young lady that helped us was outstanding, gut needless to say, Scott Fry and Robert Brown, you are lucky to have such profesional people and yes I will be back, thanks guys , Mr. Gnley should give you all a pay raise! More

Bought another new car from C.J. Excellence in Motion!! Wouldn't buy a new vehicle from anyone but CJ. She is my go to salesperson. Really not a salesperson at all, just an honest, hard worker. She'll ge Wouldn't buy a new vehicle from anyone but CJ. She is my go to salesperson. Really not a salesperson at all, just an honest, hard worker. She'll get the deal done. No hard sell... Go figure. Politics maybe, but who cares as she gets to where you want to be financially. On another note, I believe the dealership closed at 6pm the day I purchased the car. BELIEVE THIS... All necessary staff stayed until about 8pm in an effort to prep & detail the vehicle so I could leave with it that night! Because of C.J.'s patience & ability to actually "hear what the customer is saying," the dealership is off the charts. Hoping the dealership appreciates her, she's a gem in a global sales mine field. Simply awesome experience. More

Strongly Recommend! I was very happy with my recent purchase of a Ford Edge from a good friend, Tony Overman, who is a car salesman at Ganley Ford West. He dedicated a l I was very happy with my recent purchase of a Ford Edge from a good friend, Tony Overman, who is a car salesman at Ganley Ford West. He dedicated a lot of time to talking with me and helping me find a car that I would love and would be a great deal. Tony worked to help me get the best deal possible. All of the employees that I interacted with at the dealership were friendly and helpful. I feel very confident in my decision to purchase a vehicle from this dealership and would strongly recommend them to anyone who is looking for a good deal and salespersons who are knowledgeable in their field and will work hard to help them find exactly what they want. More

Best Experience ever I liked the fact the Kelly Kidd went beyond the call of duty to help me out buying my car. Being pre-approved over the phone was great. She even bro I liked the fact the Kelly Kidd went beyond the call of duty to help me out buying my car. Being pre-approved over the phone was great. She even brought the car out to me, and came the next day to help me out getting comfortable with the car computer. She really made me feel comfortable and then come to find out she knew my son too. Kelly is a real keeper. I hope Ford is proud of her, as I am of buying a car from her. More

Best car buying experience Ford escape purchased from Ganley Ford. Excellent customer service. CJ provided the most personalized attention to the customer needs with a freindl Ford escape purchased from Ganley Ford. Excellent customer service. CJ provided the most personalized attention to the customer needs with a freindly professional attitude. Down to the last detail, CJ made sure everything was taken care of. I would not consider buying a car anywhere else! More

Highly Recommended! As someone that used to be in the business many years ago, it was great to be able to walk it off the street, get greeted right away and feel comforta As someone that used to be in the business many years ago, it was great to be able to walk it off the street, get greeted right away and feel comfortable with the dealership. They really didn't have to sell me on anything, I bought in to feeling comfortable around the staff. I told them my situation, what I was looking for and they came back to me with options. Quick, easy, painless. Will recommend to anyone! More