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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,052 Reviews

1,052 Reviews of Ken Ganley Ford Parma - Service Center

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April 28, 2024

George and KG Ford were great to work with. The auto service was thoroughly explained and completed successfully. More

by jimhumbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

First time under the new ownership, everything went well & so far, I am impressed with them. More

by WHISKBAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Took theor time on my vehicle which gave me the impression that they were thorough and not doing a fush job or neglecting aspects of my vehicle service. More

by Joe w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

April 26, 2024

Service was ok but I was shocked they charged me a fee to use my credit card without telling me More

by Don.nedrich
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Don. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied. We will share your comments with our team, and we hope you will give us another opportunity to serve you.

April 26, 2024

They do not listen to what the customers say. if they say they can only afford this much dont come back with twice that amount. Rather they say cant do it More

by Stephlynn320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rezzano
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Tim Reese was very nice, polite, and professional. He handled the service quickly. I would recommend using Ken Ganley Ford to anyone. More

by Shariweatherbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Reese
April 26, 2024

Thankful to have my car back. The only think I was dissatisfied with I had to call to find out what was wrong with my car no one called me. That was very stressful. When I checked More

by Rania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Asvestas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Great service friendly people service advisors explain everything in detail as to what has to be done More

by RZHALERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will at service desk
Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 25, 2024

Not Gillingham Ford, didn't know anyone there anymore . Performed the service that I requested. More

by MDLIPINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear you didn't have a 5-star experience and would like to learn more. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

April 25, 2024

Very good service. All the personnel Were pleasant and very professional. Work was done with no problems. More

by JAROOT-895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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