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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,107 Reviews
Call Service Center (888) 433-2764

2,107 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
August 20, 2025

Very happy with Dave and Scott in service. Scott is a 5++ and Dave a 4+. More

by Katz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Birch 5++
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Aug 20, 2025 -

Ken Ganley Ford Parma responded

Katz, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Scott, Dave, and our team know if we can be of further assistance.

August 19, 2025

Great service and great people to work with! !!! Thanks again! Appreciate you all again so much More

by wnbritta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Voloschuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2025

Jeremy was fast and responsive! Amazing! Tim Reese the technician was also spectacular. He was on time, fast and friendly. More

by Stacymacek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Reese
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Aug 19, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 19, 2025

Once we got the appointment, it was quick great service but pretty pricey thank you More

by Babies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

August 19, 2025

Ariel was great to work with and was friendly and helpful. I typically wait when having a vehicle serviced and work. The WiFi always has a strong signal. More

by memanelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Albores
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Aug 19, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

August 18, 2025

Custom service sucks. I’ve been waiting for a recall part for 6weeks and still waiting. They keep blows me off when I call about the situation I’m told they found a part b More

by PASSATFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Voloschuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
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Aug 20, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 17, 2025

Prompt and complete. Dealer pricing on service, a little higher than outside. Car is reliable. More

by MSSCHE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 17, 2025

I had the Works oil change done on my 2023 F150. They got the job done in a reasonable amount of time and even washed my truck. Highly satisfied. More

by GARYST58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 17, 2025

Not really happy with the service department my waiting time was a bit way to long. More

by emontalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aireal
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Aug 19, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 16, 2025

Absolutely top notch! Kudos to John Ruper and his great team! They were the best! More

by Daria
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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