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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,085 Reviews
Call Service Center (888) 433-2764

1,085 Reviews of Ken Ganley Ford Parma - Service Center

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May 08, 2024

Professional and capable. I always feel like I’m a valued customer in good hands with Ganley Ford. More

by cjannsohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
May 08, 2024

They were very friendly and prompt in the service department even washed the car after doing the recall work every time we need something done they are right on it More

by HPGER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
May 07, 2024

They installed wire harness under a recall but my back up camera is still not working. They were asked to do a diagnostic on the front suspension but wrote a quote for the needed repairs. The quote had the p More

by daquino66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 09, 2024 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
May 06, 2024

Professional quick and got me what I wanted with no hassle thank you again for the great service and urgentness to accommodate me and my wife More

by Feldmanj36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 04, 2024

Honestly since you moved we talked about finding a closer dealer but then we met Joe Abate and talked to the GM. We are staying with Ken Ganley in Parma. More

by AndreeKinnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Abate
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May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

Helpful
May 04, 2024

Dealer resolved issue in timely manner. Valet service was awesome bonus. Will make sure to make my primary service center More

by DSTADTL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
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May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Helpful
May 04, 2024

Quality , polite service in a timely manner. Always pleasant. Great customer service. Will return again More

by PATTYZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Helpful
May 04, 2024

Thought they took very good care of us and we are very pleased with the Service More

by 97griever9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
May 04, 2024

Friendly and knowledgeable staff on the day I had made my appointment.job was done right More

by MUMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 04, 2024

The service rep was very informative in explaining the problems with my vehicle and the needed repairs More

by Lowpull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
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