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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,184 Reviews

1,184 Reviews of Ken Ganley Ford Parma - Service Center

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June 05, 2020

Did fast efficient service on recall item. Service was efficient, and took the amount time as described to me, Car was clean as well as waiting area. I would use for service again. More

by PSAMUEL56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Machacek Service Advisor
Jun 06, 2020 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

May 22, 2020

Excellent service as usual, took of vehicle service and recall in a timely manner. Always very consistent with service that is why I return time and time again More

by Mavch15738
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
May 23, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 13, 2020

work was done on time very kind and informative car was done when we were told they went above and beyond and the car was clean. also got the car in early. More

by CANDILADI56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
May 13, 2020 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 13, 2020

The person I dealt with was very professional and knowledgeable. He washed my car and I was happy that I didn’t have to pay for the repair because it was under a recall paid for by Ford. More

by ctajz
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
May 14, 2020 -

Ken Ganley Ford Parma responded

Hi, We appreciate your business and our team looks forward to serving you again soon!

May 08, 2020

ford escape service they are the best always have had great service . friendly and professional. will always bring our focus and escape to them again first class service More

by brandt-e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
May 10, 2020 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

May 07, 2020

Timely and efficient Nick and his crew were able to get me in and out within an hour. A recall on my Fusion was the reason for the visit, and I had my three young children More

by bbaxter8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
May 07, 2020 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Nick and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 01, 2020

Nick listens and truly cares about servicing my vehicle right the first time. Time is limited and he respects that. Nick is awesome and deserves to be recognized. More

by JEFFKNOX1031
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
May 01, 2020 -

Ken Ganley Ford Parma responded

Hi Jeff, Thank you so much for your excellent review of Nick and our service dept.! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

April 30, 2020

The service at Ganley is top notch. They are super quick & efficient,always smiling friendly faces. Definitely recommend sales and service at Ganley Ford West! More

by Rollerskate 2020
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Apr 30, 2020 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

April 27, 2020

I appreciate the quick service that received when I appreciate the quick service that received when getting my oil changed! I also love the warm smiles and friendly atmosphere! Thank you much! C More

by CHENILLE131
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Apr 27, 2020 -

Ken Ganley Ford Parma responded

Chenille, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 27, 2020

Went in for an oil change. From the service writers to the time it took to complete the task was great. The only thing I think some one missed was my rotation of the tires. I used my Ford Pass credit to p More

by SKIPNAXER1
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Apr 27, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to submit a review. We are so glad to hear your oil change was done in a timely manner. We truly appreciate your business. We apologize, however, that we missed the mark on your tire rotation. If you would like to further discuss your concerns, feel free to contact me at your convenience.

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