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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,176 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,176 Reviews of Ken Ganley Ford Parma - Service Center
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March 21, 2020
I was pleased with how easy it was to get a appointment with the service department. They were ready for me and expecting me when I arrived at the dealership. Did they finish the work in the stated time fr with the service department. They were ready for me and expecting me when I arrived at the dealership. Did they finish the work in the stated time frame. More
by BFF43
Verified CustomerEmployees Worked With
Nick Seminatore, Ashley Neely
Helpful March 20, 2020
Not up to par Service this time was less than stellar. Problems that occurred were aggravating and still unresolved to date. Not holding my breath as I'm sure the c Service this time was less than stellar. Problems that occurred were aggravating and still unresolved to date. Not holding my breath as I'm sure the corana virus panic will provide an excuse. More
by james.1295
Employees Worked With
Jeremy, Ashley Neely
March 18, 2020
Easy to get my vehicles in & the service completed. The service department is easy to deal with, always communicates well and ensures whether I need a ride or loaner they have me taken care of. service department is easy to deal with, always communicates well and ensures whether I need a ride or loaner they have me taken care of. More
by attackav8r_64
Employees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
The service department at Ganley Ford west is awesome, very willing to help in any way. I would recommend to anyone with a ford to visit for service. very willing to help in any way. I would recommend to anyone with a ford to visit for service. More
by Jeremymachacek1981
Employees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
Nick was very good kept me apprised on all the work that needed to be done on my car. And then called me when it was done to let me know I can take it up. Thanks Nick needed to be done on my car. And then called me when it was done to let me know I can take it up. Thanks Nick More
by debgrubb
Employees Worked With
Nick Seminatore, Ashley Neely
March 17, 2020
Everyone at this dealership is very pleasant to work with. One gets the feeling they are genuinely happy to help you. A special shout out to the folks in service, especially Sherry Yuncker who seems to with. One gets the feeling they are genuinely happy to help you. A special shout out to the folks in service, especially Sherry Yuncker who seems to know everything there is to know about getting a car serviced and back on its way. More
by Martha Mihaly
Employees Worked With
Sherry Yuncker, Nick Seminatore
March 17, 2020
Terrible communication, expectations are very poorly set and honestly would avoid going here at all costs. Nick and Ashley are great and friendly! It’s not their fault that departments don’t communicate at and honestly would avoid going here at all costs. Nick and Ashley are great and friendly! It’s not their fault that departments don’t communicate at all. More
by NotCreatingANamw
Employees Worked With
Nick Seminatore, Ashley Neely
March 16, 2020
One dealership that always gets and deserves nothing but five stars. We take both our commercial and personal vehicles to Ganley for all our service needs. five stars. We take both our commercial and personal vehicles to Ganley for all our service needs. More
by SAM622
Employees Worked With
Other Employees :
Robert Brown, Mike Hamilton, Jessica Surso, Nick Seminatore, Ashley Neely
March 14, 2020
Very BAD Simple oil change...got home oil found oil all over the driveway that was dripping off the skid plate that I had to clean up myself....oil on mat beca Simple oil change...got home oil found oil all over the driveway that was dripping off the skid plate that I had to clean up myself....oil on mat because no paper was put down...still smell oil burning after I took it back to be dealt with...when I called to talk to the service manager he was on another line was getting email responses from Jessica Surso who was supposed to talk to the service manager and call me to get to the bottom of what happened....that was a week ago Thursday but still no call....I'm in the market for a new dealer More
by tklep
Employees Worked With
Jessica Surso
March 11, 2020
recall on ford fusion when I called for appointment they told me approximate 1 hour for diagnose or if a problem I could come back and they must have taken car immediately when I called for appointment they told me approximate 1 hour for diagnose or if a problem I could come back and they must have taken car immediately as I hadn't finished my coffee and Ashley appeared and said car was available!! cant beat the service!!! More
by terrietalk
Employees Worked With
Ashley Neely
