Ken Ganley Toyota Pittsburgh

Always pleasant Easy to get an appointment and the wait time wasn't terrible. The waiting area was freezing. time wasn't terrible. The waiting area was freezing. More

The sales person Shaun Muldoon is very nice very knowledgeable and got the best deal for us to purchase the car. He is a great man did his job too good. And the rest of the staff are very kind and t knowledgeable and got the best deal for us to purchase the car. He is a great man did his job too good. And the rest of the staff are very kind and trying their best to give us the best deal too I would highly recommend this location to my friends for future purchases More

Polite, easy to get appointment, fast Everyone was very polite, and made getting an appointment very convenient for me, the service was very fast I was out of there in under an hour. polite, and made getting an appointment very convenient for me, the service was very fast I was out of there in under an hour. More

This experience was wonderful. The staff that took care of me were knowledgeable, kind, efficient, and caring! Could not have been better! The staff that took care of me were knowledgeable, kind, efficient, and caring! Could not have been better! More

Always willing to go above and beyond They treat you like you're family Great dealership you're family Great dealership More

Excellent visit for service I was greeted promptly and given a projected completion time when i dropped of car given a projected completion time when i dropped of car More

Didn't I do this before and why are you texting me again? How do I know you are legit Toyota? My experience was fine but these surveys seem to be a bit strange, especially when I get two of them How do I know you are legit Toyota? My experience was fine but these surveys seem to be a bit strange, especially when I get two of them More

?? My vist could not have been better,from the front dest to the tech that did the work to the tech that did the work More

Came in and was greeted by Steve. Work was completed in a timely manner. Thanks for the great service Work was completed in a timely manner. Thanks for the great service More

Very upset and dissatisfied with my experience! ! I purchased a certified pre-owned 2020 Toyota hatchback in February 2024, and aside from the salesperson—who was the only competent and professi ! I purchased a certified pre-owned 2020 Toyota hatchback in February 2024, and aside from the salesperson—who was the only competent and professional person I dealt with—this dealership has been an absolute disaster. Everything after the sale was frustrating, deceptive, and left me feeling completely taken advantage of. I was initially given a clear and reasonable range of potential financing rates by the salesperson. That transparency disappeared the moment I sat down with the finance manager. The best rate he offered was worse than the worst-case scenario I had already been quoted, and I was told there was no room for negotiation. Only when I said I was prepared to walk away did he suddenly “find” a lower rate, while making a comment about how he “shouldn’t be doing this.” That kind of behavior is not only insulting, it’s blatantly manipulative and dishonest. I left that interaction with zero trust and a very bad taste in my mouth. About a week after the purchase, I noticed a plastic piece missing from the side-view mirror. I provided proof that it was missing at the time of sale, yet the dealership refused to replace it and instead tried to charge me $37 to fix their own oversight. I ended up ordering the part myself and fixing it for under $20. This isn’t about the money—it’s about basic decency and accountability. Refusing to replace a cheap missing part on a so-called “certified” vehicle after someone spends tens of thousands of dollars is petty and unprofessional. The most alarming issue came during my first so-called “free” inspection in December 2024. At just 29,701 miles, I was told I needed new rear brakes and was charged $800—an outrageous and unjustifiable price for rear brakes on a Corolla, especially at that mileage and with the front brakes still untouched. A year later, I took my car to a trusted family mechanic because I will never return to this dealership again, and he is convinced the rear brakes were never replaced at all. They appear to still be the original factory brakes. This dealership has shown a consistent pattern of dishonesty and lack of transparency. I genuinely feel taken advantage of and have no reason to trust anything this dealership says or does. I would strongly warn others to avoid buying a vehicle or servicing one here. My boyfriend is currently shopping for a Toyota and will absolutely be steering clear of Ken Ganley Toyota. This has easily been the worst customer experience I’ve had anywhere. More