Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Volkswagen Bedford
Bedford, OH
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,042 reviews
March 22, 2013
This is my second purchase from Joe Walker at Ganley VW. I was referred to Joe when I leased my first Jetta. I was so extremely satisfied with his service, that, when my lease came due, I sought him out for I was referred to Joe when I leased my first Jetta. I was so extremely satisfied with his service, that, when my lease came due, I sought him out for help with my second Jetta! Joe kept in close contact with me over the phone and through email during the transaction, and ensured that I received the Auto Show $500 discount. Joe is skilled at combining professionalism with a friendly and down-to-earth approach. I am confident in recommending Joe Walker to future Ganley VW customers. More
by poopy55
Employees Worked With
Joe Walker, Joe Walker
Helpful March 22, 2013
I have purchased my Volkswagens from Joe for the past 15 years. He provides excellent service and I would recommend him to friends and family. years. He provides excellent service and I would recommend him to friends and family. More
by ColNewman
Employees Worked With
Joe Walker, Joe Walker
January 23, 2013
About threee weeks after i received an oil change for my gti i got a call from the service department explaining that my part had come in and if i would like to schedule an appointment. I asked what the par gti i got a call from the service department explaining that my part had come in and if i would like to schedule an appointment. I asked what the part was the woman on the phone did not know so i said i would call back. Called back the next day to be put on hold for about 20 minutes. After that i refused service until the service manager spoke with me about what the part was and apologized for earlier. Drop the car off and i get a call about 30 mins later asking if they had already done this before. Picked up my car and ended it with them. I just called recently today about a service and the same thing happened. Talked to four different people and was on hold for over ten minutes total. I've worked at dealerships the better part of my life and i know you can't get to everyone all the time but this has happened everytime to me. More
by Ericgeorge88
Employees Worked With
john in service. service manager
November 30, 2012
Vehicle was found to be in an accident prior to my purchasing it. Dealer claimed that they never knew that the vehicle was in an accident even though there was a paint mask line on the rear window ru purchasing it. Dealer claimed that they never knew that the vehicle was in an accident even though there was a paint mask line on the rear window rubber seal along with sanding marks on the rear hatch. I didn't catch these marks at first because I have another vehicle that I use and swap out vehicles every 2 weeks. They never returned calls from me regarding the damage. The car was delivered to me with mud on the seats and arm rests so I paid $255.00 to have the vehicle cleaned and detailed. I'm now stuck with the repair on top of the payments. More
by videobuff
Employees Worked With
Tom, Greg
November 13, 2012
I began working with Joe Walker a few months ago looking for a used Subaru. The first two I looked at were not exactly what I wanted, or could afford. Joe kept in touch with me on a regular basis passing for a used Subaru. The first two I looked at were not exactly what I wanted, or could afford. Joe kept in touch with me on a regular basis passing on information about vehicles that had arrived at the Dealership, and just in general asking if there was anything he could do to help. He answered a ton of questions for me regarding different models, pricing, etc. As soon as I let Joe know that I was ready to make a purchase, but was having difficulty finding the exact car I wanted (model, color, etc), he was on it. Within 24 hours he had located the vehicle I wanted,and handled everything with me via e-mail and text. We made an appointment to pick up the car a few days later and when i arrived at the dealership, everything was ready for me. I found everyone else that I dealt with at the dealership that day extremely friendly, efficient, and helpful. It was overall a very good experience! More
by aromano1023
Employees Worked With
Joe Walker - Sales, Joe Walker
November 13, 2012
There was no force in reaching our objective. Joe sat down with me, took notes, evaluated my trade in , he was truthful, and very thorough, and helped me think with his recommendations. He introduced me down with me, took notes, evaluated my trade in , he was truthful, and very thorough, and helped me think with his recommendations. He introduced me to the key people in the operation. Everyone was locatable, and pleasant to carry on a conversation with. Everyone was businesslike but warm, which left me with a restored feeling of dignity. I have to give them all a high rating. Their sincerity shined, when they understood that with today’s economy we all need to do and sacrifice something. I have never experienced this kind of businesslike atmosphere, and would certainly recommend my friends or acquaintances, without a doubt to go there not only to find a car, but to see that there are still good people around, and like this rare occasion a whole group of them. I would like to Thank Faye for being so welcoming, Michael for offering a helping hand when I needed it. And Joe for just knowing what I needed, and going on and beyond my expectations. More
by Bezenye2
Employees Worked With
Joe Walker , Joe Walker
October 25, 2012
I came into the lot and looked at a few cars there. not one person came out to us and asked s what we were looking for. after 30 minutes we went inside the dealership took 10 minutes for someone to come to one person came out to us and asked s what we were looking for. after 30 minutes we went inside the dealership took 10 minutes for someone to come to use and finally someone came and asked. " what up folks what are you doing here for?" how professional. since im in my early 20's they did not take me seriously. I told them i had $2000 to put down and said i have other options of getting a 2013 honda accord. this guy just straight up tells me those cars are trash so i said I own a honda right now.... and since they are trash why do they hold their value up so long? i asked about the reliability of these cars he just tells me well volkswagen has been around for a long time... then he tells some other lady to take care of me.. okay whatever. so i told her what i wanted and i want to just test drive for today,, i wait 30 minutes for her to show me a volkswagen cc with 50k miles and i ask if they do price comparisons and they gave me some bs story of why then dont. so she left for ANOTHER 30 minutes and said she was going to pull the car around....she came back to look up other cars in their inventory list.. i told her all i wanted to do was to JUST TEST DRIVE A CC.. she left for another 30 minutes and came back and apologizes that she was showing another customer a car and asked did we want to test drive... and we said yes so she went for probably another 30 minutes ..but we left.. horrible horrible experience.. we waited a total of almost 2 hours just to test drive.. More
by shu.wu.94
Employees Worked With
EVERYONE
October 08, 2012
Purchased my first VW (2013 Jetta GLI) from Ganley and worked with Joe Walker from the very beginning. From the very first phone call, to taking a test drive, to ordering and finally picking up the vehic worked with Joe Walker from the very beginning. From the very first phone call, to taking a test drive, to ordering and finally picking up the vehicle, Joe was the consummate professional. He was friendly, honest, and flexible. The entire process was a breeze and was a refreshing change from my previous car dealer experiences elsewhere. I would definitely recommend Ganley to my friends and family. I am looking forward to working with Joe and the folks at Ganley in the future. More
by 2013VWGLI
Employees Worked With
Joe Walker, Joe Walker
October 06, 2012
I worked with Joe Walker when purchasing my current automobile, my second from this dealership. Although my prior experience at Ganley when buying a new CC was good, it was not with Joe. This experienc automobile, my second from this dealership. Although my prior experience at Ganley when buying a new CC was good, it was not with Joe. This experience was substantially better than the prior one. Joe is a professional and focuses on doing the right thing for his customers. I intend to work with Joe if and when I purchase another Volkswagen. He is the best! More
by rfountain
Employees Worked With
Joe Walker, Joe Walker
September 15, 2012
Jow Walker and Ganley VW made the purchase experience as easy as possible, they were patient and ready to answer all of my questions. I would definately bring my business back to them in the future. easy as possible, they were patient and ready to answer all of my questions. I would definately bring my business back to them in the future. More
by baf720
Employees Worked With
Joe Walker, Joe Walker
