We thought we bought a year old beautiful certified truck and a week later the headlights started on fire and went out. Then the front end started to sway. We had a house fire and lost our kitchen so truck problems are not something you are expecting to deal with when buying a certified 58k vehicle. We took the truck back to be fixed, they GUARANTEED they fixed it. Driving down the freeway the truck started to bounce extremely bad and we almost rolled and crashed. We pulled over to the 4x4 mechanic shop on redwood road and they looked it over in shock and said to go back to the dealership. Took it back to Ken Garff they claimed they fixed the truck and gave a print out of all they did or shall I say DID NOT DO and then ADMITTED they DID NOT FIX THE TRUCK or the items on the sheet they gave, more than one person admitted this. My husband is extremely mechanically inclined and has fully restored vehicles something they did not know and thought they could BS their way through it to get him out of there. They even went as far as asking us HOW MUCH OUR KIDS WEIGH AND THEIR WEIGHT CAUSED THE FRONT END TO GO OUT AND THE MAJOR SWAY AND BOUNCE, LOL SERIOUSLY. It is a 1 TON Truck and you can’t drive 4 people total in it. My kid’s weight 145 & 170, WHAT A JOKE KEN GARFF and that is your Service Manager stating this. HOW LOW WILL YOU GO TO NOT TAKE RESPONCIBILITY, LOWER THAN THE GUTTER? HOW EMBARRASING THAT YOU THOUGHT YOU COULD COME UP WITH EXCUSE AFTER EXCUSE TO NOT TAKE RESPONCIBILITY NOT KNOWING MY HUSBAND HAS MORE EXPERIENCE THAN EVERYONE IN YOUR SHOP. He called them out on everything and they admitted they did not fix it. More than one person- Mechanic, manager admitted this yet NO ONE at KEN GARFF is doing anything to make this right. THEY SOLD US A DEATH TRAP, We could have rolled and died or been seriously hurt. They admitted the truck came in as a trade with front end damage and it was not approved to have the items fixed yet they claimed they did a full certified inspection and everything works perfect, their dishonest liars who admitted everything they did wrong and that they won’t make it 100% right and that they wouldn’t put their family in the truck. The truck still bounces from their mistake, the tire is ruined and bulged nothing was fixed, the headlight still smokes and the alignment is still off from their mistake. I will continue to let the world know on ALL forms of social media I will continue to post and re-post to keep other families from experiencing something as awful as we did, SHAME ON ALL OF YOU KEN GARFF and the employees at the American Fork Location.
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