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Ken Garff Ford

4.4

198 Lifetime Reviews

597 E 1000 S, American Fork, Utah 84003 Closed 9:00 AM - 9:00 PM Hours
Call (801) 763-6800

Top Reviewed Employees

Shelton Heath, Finance Manager, Ken Garff Ford

Shelton Heath

Finance Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bill McDearman, Internet Manager, Ken Garff Ford

Bill McDearman

Internet Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Terry Snelson, Certified Sales Consultant, Ken Garff Ford

Terry Snelson

Certified Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Chad Smith, Certified Sales Consultant, Ken Garff Ford

Chad Smith

Certified Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

April 08, 2017

"Worst car buying experience ever"

- Justin

We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with the salesman was a little longer then I thought it should be, I've bought new cars before and it was a lot faster then this, then they sent the paperwork to their finance people and they had it for over 4 hours so by now we have been at the dealership 6+ hours and there was only 1 other customer buying a car. They promised to put new tires and fix all the rim damage on the car, we let them take the car to get new tires on it and 3 days later they called us saying it's done, really it takes that long to get tires? Then we went to go pick up the car and nobody had any record of the car being at the dealership and nobody knew where the keys were to the car we had just purchased, we spend the next hour at the dealership while they tried to find the car keys. The car was purchased weeks ago and still they have not fixed the rim damage to the car that was promised in the contract, the communication at this dealership are very poor they say they will call you tomorrow with an answer on something and then 4 days later they finally get around to calling you, if you go here plan on waiting around for a very long time, they do things on their own time and at their own convenience, I usually like garff dealers but after this experience I don't think I can recommend them to anyone or ever buy a car here again.

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April 01, 2017

"Great no pressure experience!"

- Happy Customer

Overall a great place to shop for used or new vehicles. Terry was a great sales guy and Bill was good at talking through the numbers. Great experience!

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February 21, 2017

"Good purchase experience"

- Aimee

Looking to buy a 2015 used truck with low mileage or new one 2016 with good rebates and the sales rep from Ford Ken Garff American Fork provided all the options clear to make the decision most convenient for me.

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Photos

Ken Garff Ford, American Fork, UT, 84003