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Ken Garff Ford

597 E 1000 S, American Fork, Utah 84003
Sales: (801) 763-6800
Service: (801) 763-6800
Parts: (801) 763-6800

Makes: Ford|Service Center
 
Excellent
93% Recommend

Overall Rating 4.7

150 Lifetime Reviews

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Ken Garff Ford
150 Lifetime Reviews

Hours: Closed

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Ken Garff Ford Info
Hours
Amenities
About Ken Garff Ford

Ken Garff Ford in American Fork is the best place to find your new vehicle. We are one of the premier Salt Lake City Ford dealerships. We treat the needs of each customer with paramount concern.

About This Dealer | Hours of Operation | Amenities

About Ken Garff Ford

Ken Garff Ford in American Fork is the best place to find your new vehicle. We are one of the premier Salt Lake City Ford dealerships. We treat the needs of each customer with paramount concern.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 9:00 AM - 9:00 PM

Sunday Closed

150 Dealership Reviews
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Reason For Visit
Sales (Used)

"Happy with our treatment"

We purchased a vehicle from Ken Garff and took the car home. While waiting for our insurance card to arrive to be able to drive the car we noticed some problems on the vehicle that we were sure weren't there when we test drove the vehicle. We were expecting that the dealership would not fix the problem. It was a used car and was an "As Is" purchase. We contacted Paula, our sales person, and texted photos. We later went in the next day to show them the issue with the vehicle that we weren't happy about. Much to our surprise, Paula and the managers, Jake and Chris, worked with us to resolve our issue without having to get angry or pushy about it. They said they were glad we came to them and talked to them about it and mentioned that they couldn't fix it if we didn't say something about it. VERY happy with the way we were treated. Would recommend them to others. Their company motto is "We Hear You." After my experience I would have to say that statement reflects our experience with them.

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Employees dealt with

Jake and Chris
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Reason For Visit
Sales (Used)

"Mike is helpful and friendly! After giving him an..."

Mike is helpful and friendly! After giving him an overview of what I was looking for, I went to the dealership thinking I knew what I wanted. However, he found me something else that I loved more! And everyone else I talked there was incredibly nice and helpful as well. Overall great experience.

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Employees dealt with

Mike Pierce
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Ken Garff Ford responded to this review

December 03, 2013

So glad to hear that! Thank you for sharing your experience with us. Let us know if there is anything else we can help you with.



Reason For Visit
Sales (New)

"I went in to see Mike since I was referred to him by my..."

I went in to see Mike since I was referred to him by my sister. He was so great to work with and helped me get the car I really wanted for a price that was really great. He is someone who makes you feel comfortable and I couldn't be happier with my experience. I would recommenced this dealership to anyone, and especially recommend Mike. He is trustworthy, honest, and very friendly!

Customer Service
Quality of Work
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Employees dealt with

Mike Pierce
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Reason For Visit
Sales (Used)

"I bought a 2012 Focus from Mike Pierce and I could not..."

I bought a 2012 Focus from Mike Pierce and I could not have been more happy. I was on the fence about getting a Ford, but Mike gave me great information to help me in my decision. He gave me a great deal and was extremely helpful. I highly recommend this Ford location and especially Mike.

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Employees dealt with

Mike Pierce
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Reason For Visit
Sales (New)

"Needed a new Company Van, my purchasing agent out of..."

Needed a new Company Van, my purchasing agent out of Texas called Don and he took care of us. Had no complaints about the hoops and restrictions that we had to go through for my company. I picked up the Van today, he had it prepped, fueled and ready to go when I got there so we could get right back to work. The dealership offers lifetime roadside assistance, they are awesome. Don sent us in to Zach and in just a couple minutes we left with the keys. Thanks for the great experience!!

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Employees dealt with

Don Gressman
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Reason For Visit
Sales (Used)

"I purchased a car from Mike last year and had a great..."

I purchased a car from Mike last year and had a great experience. When my friend started car shopping a few weeks ago, I recommended we track him down. He had moved to Ken Garff Ford, so we went in and she had the same great experience that I did. I was reminded how easy he is to work with. No pressure, honest, and worked hard to get her a great deal. I recommend everyone go in to this dealership and see Mike Pierce!

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Employees dealt with

Michael Pierce
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Reason For Visit
Sales (New)

"Had Justin Turner as my sales rep, great guy! Was very..."

Had Justin Turner as my sales rep, great guy! Was very easy to talk to didn't pressure me to buy and overall helped me to get the 2013 Mustang Roush RS I've been eyeing. Great guy!

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Employees dealt with

Justin Turner
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Reason For Visit
Service

"I am very pleased with the service and recieved at Ken..."

I am very pleased with the service and recieved at Ken Garff Ford. They employees were friendly and made sure I was comfortable while I waited for my truck to be worked on. I was worried that going into a dealership to have my truck worked on that I would get taken advantage of and replace parts that I didn't need replaced yet. They found the issue and went to work right away! They were fast, effecent and HONEST!!! I will be going back to this dealship any time I have an issue with my truck again. I will reccomend KEN GARFF FORD to all my friends and family! Good Job to all who work in the service department!!!

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I am sorry I don't know the name of the employee
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Reason For Visit
Service

"Last Friday I went to the local Ford dealer to have the..."

Last Friday I went to the local Ford dealer to have the coolant flushed because the truck has 97,000 miles on it. After I got the truck back last Friday afternoon it was leaving coolant puddles everywhere, so I went back on Monday to find out why. They told me the radiator is now bad but their flush had nothing to do with it, it was just a coincidence that the leak started the same day. But here's what really has me ticked off, without permission to conduct any repairs or do anything other than find why my truck is leaking after their flush, they added a bottle or two of stop leak additive to my cooling system. The radiator is still slowly leaking, but now I have some sort of stop leak gunk in my coolant system. They also wouldn't give me a service ticket or documentation for what they did because my service rep (Jarred Robinson ) did it without asking me and made it "free of charge". What I'm concerned about now is that this stuff is going to cause problems with the temperamental Oil Coolers, EGR coolers, thermostats, water pump, heater core, and possibly coolant flow in the heads. Anybody who knows about the 2008 - 2010 6.4l Powerstroke diesel can tell you these items are prone to failure when not properly serviced and individually could cost thousands of dollars in repairs. My truck is already out of warranty so if any, or perhaps all, of these things develop problems then I'm simply going to be screwed over and asked to pay the bill. I find that completely unacceptable given that they have now contaminated my cooling system. Had I done something wrong or modified the truck under warranty they would tell me that I'm at fault and I have to pay for it, now the shoe is on the other foot and they still want me to pay for any problems their mistake may cause. After the service rep (Jarred Robinson) told me what they had done and saw my reaction he knew he had just made a big mistake. He tried to cover it by telling me how great this stuff is and how its "not like all of the other junk stop leak stuff on store shelves", he insisted that this was special stuff only sold to dealers. I made him give me the name so I could look it up. It's called "Wynn's Professional Radiator Sealant". Ford service manuals specifically say "do not use stop leak additives in the 6.4L Diesel", and I have yet to hear a good reason why this dealership thinks that they know better than Ford does. If Ford wanted radiator sealants used then the bottle would say Motorcraft on it. I now ask, what would you do if this was your truck and they tossed some stop leak crud in it without your permission and then refused to document it? These trucks are pretty expensive to fix out of warranty and I've seen stop leak additives make a mess out of an entire 6.4L cooling system, so I'm pretty concerned about this. On Tuesday I sat down with the Service Manager (Ray Paddock) and he offered a free flush and to "help out" with the cost of the radiator. I tried to explain that what I'm really worried about now is the entire cooling system, especially the oil and egr coolers, and asked if he was prepared to warranty or replace the possible failure parts in the cooling system. He immediately replied that this simply wasn't going to happen. I then demanded a service ticket that noted this was done without my permission, it took 20 minutes and they finally gave me a plain service ticket for an inspection. I made them write it a second time to show that stop leak additives had been used in my truck by the dealer, but they flat refused to make a note that owner permission was not granted for this "repair". To sum it up: A leak starts immediately after their flush, when I ask them to find out why they added an aftermarket stop leak additive not approved by Ford, they also doubled the dose of the stop leak additive by adding two bottles, then they insist I'm over reacting and that this stop leak is the best stuff ever invented. However they were too scared to document their work and I had to go through management just to get a basic job ticket. They're also too scared to back up their mistake with any kind of warranty or written promise. They are now more than willing to cover a few hundred dollars to re-flush the system and help replace the radiator (but not at another shop, so I would have to let them at my truck again), but they refuse to be responsible for any issues in the rest of the cooling system. EDIT: I wrote this review on 06/18/2013, and it went online today 07/02/2013. DealerRater gave them two weeks to contact me to work out this issue out and they made no attempt to do so. I also left a message with the dealership receptionist a few weeks ago while I was meeting with the service manager, I told her I needed to meet with the general manager and left my contact information. Again, I have not been contacted to arrange a meeting more than two weeks later.

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Employees dealt with

Jarred Robinson (Service Rep) and Ray Paddock (Service Manager)
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Reason For Visit
Sales (New)

"Jim's vast knowledge was impeccably informational...."

Jim's vast knowledge was impeccably informational. His down to earth personality made for a relaxing experience while purchasing my 2013 Ford Escape. I highly recommend Mr. Elliott assisting you in the purchase of you new or used Ford vehicles. I'll be returning to him regarding all future purchases.

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Employees dealt with

Jim Elliott
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