"Worst car buying experience ever"
We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with the salesman was a little longer then I thought it should be, I've bought new cars before and it was a lot faster then this, then they sent the paperwork to their finance people and they had it for over 4 hours so by now we have been at the dealership 6+ hours and there was only 1 other customer buying a car. They promised to put new tires and fix all the rim damage on the car, we let them take the car to get new tires on it and 3 days later they called us saying it's done, really it takes that long to get tires? Then we went to go pick up the car and nobody had any record of the car being at the dealership and nobody knew where the keys were to the car we had just purchased, we spend the next hour at the dealership while they tried to find the car keys. The car was purchased weeks ago and still they have not fixed the rim damage to the car that was promised in the contract, the communication at this dealership are very poor they say they will call you tomorrow with an answer on something and then 4 days later they finally get around to calling you, if you go here plan on waiting around for a very long time, they do things on their own time and at their own convenience, I usually like garff dealers but after this experience I don't think I can recommend them to anyone or ever buy a car here again.
"Great no pressure experience!"
- Happy Customer
Overall a great place to shop for used or new vehicles. Terry was a great sales guy and Bill was good at talking through the numbers. Great experience!
"Good purchase experience"
Looking to buy a 2015 used truck with low mileage or new one 2016 with good rebates and the sales rep from Ford Ken Garff American Fork provided all the options clear to make the decision most convenient for me.