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Ken Garff Hyundai Surprise

Surprise, AZ

2.7
192 Reviews

12925 N Autoshow Ave

Surprise, AZ

85388

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Showing 192 reviews

September 01, 2023

This dealership is the absolute worst. i got my car back in february 2023, they charged me about $18,000 more than what it was worth. I got so screwed. i should have never excepted it and More

by jamie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Kemper, Keegan Dillman
July 31, 2023

My significant other Phillip and I bought a car from this dealership on 7/17/2023. The salesman, Josh, was great and after going back and forth over the phone for a while, we agreed on a cash price for the W More

by rkeller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keegan Dillman
June 22, 2023

I unfortunately hit road debris that hit the sensor on my front bumper causing damage. I took my vehicle to ken graff to have an estimate for the repair. I was provided an estimate, paid for the parts, and w More

by Angry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keegan Dillman
June 02, 2023

would like to share my own experience at this place when I received my car (after oil change and and programming) and drove back home, I found my around half inch scratch on my driver door and some fingers More

by Sarkis Delejian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
March 24, 2023

Do not go anywhere near this dealership especially the service department! Synopsis: We have a 2022 Tucson with 3,000 miles on it and took it through their carwash. The car came out looking like it was wa More

by jlewicka84
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Vasquez
February 13, 2023

STAY AWAY FROM THIS DEALERSHIP. The service director, Victor Vasquez, is too busy to be bothered and has poor eye sight NOT TO MENTION, HE DOESN'T KNOW HOW TO RETURN A PHONE CALL. More

by tmwright1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Vasquez
August 20, 2022

I’m not a review writer, but I’m taking the time to warn anyone who considers using the service department at this dealership. My wife has a trim piece on her Hyundai Palisade that came loose. The first ser More

by Dustin King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor, Cheyanna, Antonio
May 15, 2022

This is one of those situations, that if there were zero stars...I have been taking my cars to this location for about 14 months. Before Ken Garff took it over it was part of the Earnhardt outfit. (Rodeo Hy More

by DOUGLASWAMPLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Kemper, Keegan Dillman
May 04, 2022

We took our Sonata in for an oil change, detail, and to fix a couple of recalls on April 24th. When we picked up our car, there was a large crack across the windshield and the detail was not done, and they More

by hbadams21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor
March 16, 2022

Had my Tucson towed. Battery died, no charge. It took the dealership three days to call me back after I called 1-2 times per day. Finally, on day three (3)The dealersh More

by jfharms03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No body
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