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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
805 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 805 reviews
June 19, 2025
I do not want to write a fifteen word review. I really feel you are wasting my time by requiring a written encomium. I really feel you are wasting my time by requiring a written encomium. More
by mistick
Verified Customer
June 19, 2025
Dealership is clean. Employees are polite and helpful . My car was taken care of properly Employees are polite and helpful . My car was taken care of properly More
by PATMKIRK
Employees Worked With
June 16, 2025
Dave was easy and outstanding to work with on this purchase that was made over phone / email. Very responsive and he easily out-worked other potential dealerships that had similar vehicles I was con purchase that was made over phone / email. Very responsive and he easily out-worked other potential dealerships that had similar vehicles I was considering More
by ktothen7
June 16, 2025
Fast and friendly service with no pressure. The sales staff was great to work with and very knowledgeable on the details of the cars. The sales staff was great to work with and very knowledgeable on the details of the cars. More
by SEANROBINSON237
June 14, 2025
Braiden was very helpful and informative. Great customer service. He made sure everything I needed to be fixed was done right. Thank you Great customer service. He made sure everything I needed to be fixed was done right. Thank you More
by batersjacqueline
Employees Worked With
June 10, 2025
The dealership is solid. But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been exceptional. He went out of his way to take care of the small things for me. More
by DEJONGE0
Employees Worked With
June 09, 2025
Eric was great to work with. He was courteous, professional, and welcoming. He was really helpful in explaining how to use all of the features of my new car. He was courteous, professional, and welcoming. He was really helpful in explaining how to use all of the features of my new car. More
by SONIAS0
Employees Worked With
June 05, 2025
Prompt and courteous service with the proper amount of explanation and details. This work was great. explanation and details. This work was great. More
by pmcc42
June 03, 2025
Ken Garff Mercedes brakes things instead of fixing them. The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second wa The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second was a broken windshield washer dispenser and most recently was a broken air conditioner. I’m done with Ken Garff and Mercedes. Bought a Tesla. More
by ingridandjim
Employees Worked With
May 29, 2025
they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. signed the paper, but they did not wash the car. More
by marjanesi
Employees Worked With
