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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
832 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 832 reviews
July 31, 2025
Vivian is the best! The service was exceptional and thorough. I would highly recommend Mercedes Service to my family and friends. The service was exceptional and thorough. I would highly recommend Mercedes Service to my family and friends. More
by haruhito_miyagi
Verified CustomerEmployees Worked With
July 30, 2025
We had an excellent experience. Vivian went above and beyond for us. They took great care of our car and we will continue bringing our business to them. Vivian went above and beyond for us. They took great care of our car and we will continue bringing our business to them. More
by carlieh
Employees Worked With
July 29, 2025
Everything went off as planned. Garrett, who is my service advisor did an incredible job. I was waiting for my automobile and he kept me informed about every 30 minutes of. It’s pro Garrett, who is my service advisor did an incredible job. I was waiting for my automobile and he kept me informed about every 30 minutes of. It’s progress. Everything was repaired and fixed to my satisfaction. After dealing with Ken Gar for several years that’s what you come to expect and you’re never disappointed. More
by BOYDHENDRICKSON
July 29, 2025
Much better than the unbelievably negative service I received last summer ! This young man was great! received last summer ! This young man was great! More
by marsha Lamprecht
July 28, 2025
This time I waiting longer time. two hours more. I hope so next time don’t wait longer time. Thanks. two hours more. I hope so next time don’t wait longer time. Thanks. More
by cherry_tang
Employees Worked With
July 25, 2025
Amazing sales staff I’ve worked with them before and I’m still impressed with my latest purchase! still impressed with my latest purchase! More
by DUANE.SHERMAN
Employees Worked With
July 20, 2025
It was a great experience, got us what we wanted, we really enjoyed working with Miles and will go back again. really enjoyed working with Miles and will go back again. More
by bluesolitare
July 19, 2025
Vivian always goes the extra mile to make me feel like im the most important customer in the world the most important customer in the world More
by da-man111
July 19, 2025
Our car was towed to Ken Garff Mercedes on 3/27/25. Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pi Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pick up our car on 3/31/25. When we arrived, we noticed a 1 1/2-2 foot crack in our windshield that was not there previously. All of the before and after photos prior to and up to delivery of our vehicle, show no broken windshield. When we told the dealership, the picture that Garrett showed didn't appear to have any damage either. That was based on what he said. We asked for that picture and was never given that picture. Instead we were told the windshield must have sustained damage from the weather. I verified weather and it was very, very mild during the time they had our car in custody. Then they said it was from the tow co. I shared their pictures and there was no crack on the windshield. The tow driver also stated the vehicle was up very high and parked backwards. I was asked to bring our car in to have or looked at. The person said it had a rock chip in it and the weather or tow co broke it. I disagreed based on the photos. I went to Safelite and asked them for an unbiased opinion. The chip had no depth to it and was highly suspect as to whether that caused damage. He agreed the weather wasn't a factor and said professionally, something looked to be dropped on the glass. When I told Angela Heaps, she said it was the tow co or weather. I said we would like it fixed. She said they'd give us a deal. I said we will go through our insurance. We needed the $500 deductible paid. She said they would do the work and eat the deductible as a courtesy. They were trying to get our insurance to pay it all. It was called off as it was not right. Progressive said it was too costly through the dealership. Now we are still left with a cracked windshield and no resolution. I have photos, texts and emails to support. More
by bksalee
July 16, 2025
Dillon was very professional to work with, provided me all the details I needed as an out of state buyer to feel comfortable in the purchase. transaction was smooth all the details I needed as an out of state buyer to feel comfortable in the purchase. transaction was smooth More
by awallace8
