Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff West Valley Ford
West Valley City, UT
390 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 390 reviews
March 30, 2010
I took my elderly parents car shopping over the weekend. Henry Day was the first place we went, as my parents have purchased cars there before. I can't remember the salesmans name, but he nice. My parents Henry Day was the first place we went, as my parents have purchased cars there before. I can't remember the salesmans name, but he nice. My parents found the perfect car- a used Ford Edge. The car had two tires worn to the wear bar and two that we close. My parents told the salesman that she would pay full price for the car if they agreed to put four new tires on it (it wouldnt have even past inspection). The salesman said that they were already losing money on the car and would need to talk to his manager. He also said the tires were in fine condition. The used car manager came over and told us that two of the tires were questionable and two were fine, so we could just go buy two. He also said that that they were already losing money on the car and couldn't afford to give any discount on it. I advised him that in buying a car, my parents could also not afford to take a loss by having to buy new tires right out the gate. He very sarcastically responded "Good to know". I again advised him that we would not pay full price for a used car with bad tires. He said that he would not put tires on it. I said "I guess we are done" and got up to leave. He very sarcastically responded "Sounds great!". I replied "Its great that you aren't selling a car today?" He started to respond but I told him I was done and walked out. While I was loading my parents two walkers back in their van, the sales man and the sales manager followed us out. The sales manager said that he has to pay the same cost for tires through the service department as us and would instead take $300 off the price of the car to go get tires at costco. I told them I was done, that I was upset and the horrible manner in which the used car manager was treating us and that we were leaving. The salesmans reply was that the used car sales manager was young and his attitude should be taken as representative of their company....THEN WHY WAS HE WORKING THERE AND ALLOWED TO DO IT? This was THE WORST experience. I was embarrased for them and will NEVER shop there again. Not only did they allow for an employees poor behavior, they them excused it away as if it was nothing. I've never been treated by a business with such sarcasm and hope to never be treated that way again. I do not recommend this dealer at all. More
by trillian0129
Employees Worked With
Used Car Manager, Sales Manager
Helpful February 04, 2010
Beautiful dealership and friendly staff. They made my appointment the day prior and when i arrived at noon they were ready for me. had my door fixed and I was on my way in 1 hour. When it came to the pri appointment the day prior and when i arrived at noon they were ready for me. had my door fixed and I was on my way in 1 hour. When it came to the price of my repair I was pleasantly surprised how little it cost. while I waited I was able to have lunch at their onsite restaurant! Nice surprise... More
by mdutell
Employees Worked With
4
December 16, 2009
MIKE DID A GREAT JOB. VERY NICE DEALERSHIP THIS IS THE SECOND CAR WE HAVE GOT FROM HENRY DAY FORD THE CREDIT DEPERMENT WAS GREAT VERY HONEST AND GAVE US SEVERAL OPTIONS FOR A LOAN. THEY FOLLOW UP WITH EVE SECOND CAR WE HAVE GOT FROM HENRY DAY FORD THE CREDIT DEPERMENT WAS GREAT VERY HONEST AND GAVE US SEVERAL OPTIONS FOR A LOAN. THEY FOLLOW UP WITH EVERY THING THAT THE SAID THEY WOULD. HENRY DAY FORD IS A GREAT DEALER AND I WOULD BUY THEIR AGAIN. More
by JASON WHITE
Employees Worked With
MIKE MIDGLEY, Michael Midgley
November 17, 2009
Excellent experience! Mike was very easy to deal with and talk to. Rest of employees (financing, accessories, maintenance) were friendly and helpful. Only downside to entire experience was parts department i talk to. Rest of employees (financing, accessories, maintenance) were friendly and helpful. Only downside to entire experience was parts department is a little chaotic. Seems to be run like most parts departments I have ever dealt with, and that is not a good thing. Employees were friendly but hard to get what you're after. More
by moofdy
Employees Worked With
Mike Midgely, Michael Midgley
May 30, 2009
Excellent. they did everthing possible to make this purchase easy. i will purchase agian from this dealer. I purchased a new vehicle. i live in a different state and traded in a vehicle. They helped de purchase easy. i will purchase agian from this dealer. I purchased a new vehicle. i live in a different state and traded in a vehicle. They helped deliver and pick up my vehicle. i never saw the new vehicle until it arrived at my house. Could not have asked for a better experiece. Thank you. More
by shk24
Employees Worked With
Jeremy , Jeremy Day
May 30, 2009
We were from out of state and had some problems with title transfer. The people at the dealership were very helpful in resolving that problem (none of which was their fault). I appreciated the time they title transfer. The people at the dealership were very helpful in resolving that problem (none of which was their fault). I appreciated the time they devoted to making sure I had a timely and satisfactory experience. More
by froge6
Employees Worked With
Can't remember
May 29, 2009
Very thorough in explaining about our options. Hak was extremely knowledgeable about the cars we drove and all the options that come with them. We were taken on a tour of the dealership and introduced to extremely knowledgeable about the cars we drove and all the options that come with them. We were taken on a tour of the dealership and introduced to the managers of all the other departments. The most pleasant experience we've ever had buying a vehicle. More
by markusmc
Employees Worked With
Hak Derviskadic, Hak Derviskadic
May 21, 2009
I did enjoy my expirence working with Hak at Henry Day Ford. The only problems I had as when I didn't get to work with my sales man directly. There was constant mis-comunication with regards to the repair Ford. The only problems I had as when I didn't get to work with my sales man directly. There was constant mis-comunication with regards to the repairs that were expected to be done on my car that caused them to be repaired much later or not at all. Due to this I probably would not consider going back to Henry Day Ford unless I made it clear that I will only work and talk with one person through the entire process to limit the mistakes that were made on my previous visit. More
by thedoughill
Employees Worked With
Hak, Hak Derviskadic
May 21, 2009
Friendly, fast and efficient. I was especially appreciative of the care to detail the car and have it ready when scheduled. The financial staff was good to work with and clear in providing requir appreciative of the care to detail the car and have it ready when scheduled. The financial staff was good to work with and clear in providing required information. The facility is super, clean (new), and pleasant to be in. More
by greensacre
Employees Worked With
Kenny
March 21, 2007
I just bought a new car from Henry Day and had a fairly good experience with them. I knew what I wanted and didn't have a lot of time to chit-chat. They were very helpful and got me exactly what I needed. good experience with them. I knew what I wanted and didn't have a lot of time to chit-chat. They were very helpful and got me exactly what I needed. After dealing with other "no preasure sales" dealerships Henry Day did a better job than most. Thanks More
by gav2999
Employees Worked With
Craig in Sales
