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Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Buena Park, CA

4.7
109 Reviews

109 Reviews of Ken Grody Ford #1 Orange County Ford Dealer - Service Center

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December 09, 2023

Tim Prete is the main reason I rated the dealership as a 5. He always conducts him self in a friendly and professional manner. When you take your vehicle in for service, I strongly recommend that you ask More

by frank.braccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

We purchased a 2020 Ford Expedition from Friendly Ford for a price of $64,500. History of poor transmissions in this vehicle. A number of lawsuits against Ford due to this faulty transmission. This veh More

by BRADKIRKLAND70
Recommend Dealer
No
Employees Worked With
Kurt Maletych
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Tim Prete is more than a Ken Grody service advisor but one who cares and goes above and beyond to keep me informed and updated daily on the repairs to my Lincoln Navigator transmission. Tim also informed More

by jim Maynard
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

They have been very good to us taking care of alll issues with our car, Tim is the best service advisor More

by Ourside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2023

I have had a couple issues with my truck and everyone at the dealership has been on top of it and quick to keep me informed on parts and service. I am very satisfied. More

by JGurney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Romanoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Nissen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Snowden
September 20, 2023

Had a great experience with the service department. Kept me informed with all work on my car. More

by Mylilintimadator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Santana
September 11, 2023

Tim was my representative. He was fast and to the point on my FX4 F150. He was on time and very friendly and easy to work with. Thank you for taking vare of my trucks needs. More

by sgkaminsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Brought my car by for an oil change, they got it back to me the same day couldn't ask for more. Tim was my advisor; he did an awesome job at keeping me in the loop on everything. Honestly can't say enough g More

by eric.raymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Romanoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Valenzuela
September 04, 2023

Terfffic every time Tim is fantastic No problems can always count on you guys thanks More

by Creepy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Bought my F150 here almost 7 years ago, and have never taken it anywhere else for service or maintenance. The service writers have always been courteous and easy to work with, and now that the remodel is More

by jan.thomas0423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Pina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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