Ken Grody Ford #1 Orange County Ford Dealer - Service Center

2nd basic service I made an appointment which is always better to have - I bought the maintenance pkg. when I got the truck - so everything is already paid for- in at 7 I made an appointment which is always better to have - I bought the maintenance pkg. when I got the truck - so everything is already paid for- in at 7 out at 8:30 - changed oil, filled fluids, rotated tires, checked brakes, changed cabin filter, and even washed my truck - this is my 3rd new ford truck and so far they have been my favorite dealership More

Don’t waste your time or money I purchased my certified preowned Ford Explorer Sport from Ken Grody. I’ve owned my car for almost 3.5 years and it has gone to their service departme I purchased my certified preowned Ford Explorer Sport from Ken Grody. I’ve owned my car for almost 3.5 years and it has gone to their service department at least 7 times now for multiple different problems, transmission issues several times, cam phasers twice, water pump, check engine light 4 times, and many other problems. They’ve had to break down my motor twice in the last year. They keep my car for weeks at a time with very little updates. My car is currently in the service department to fix 3 dings they put on it and also to figure out why my engine is making a strange noise (after just getting it back after they had to break down my engine). I’ve been very understanding but I’m starting to loose my patience. I’m extremely disappointed with my Explorer, I don’t feel safe driving my car and have lost all confidence in my car. More

EXCELLENT SERVICE IN SERVICE CDEPARTMENT Brought my new vehicle in for a dead battery. Vehicle only had 274 miles on it, one week old. Service Writer was JOHN CARLOS BARAJAS. Invoice numbe Brought my new vehicle in for a dead battery. Vehicle only had 274 miles on it, one week old. Service Writer was JOHN CARLOS BARAJAS. Invoice number 297471, dated 12/8/2016. John took very good care of me. He is very professional and knows his job. He is a good representative of this dealership. Please give him recognition for a job well done. More

Terrible Service Department (Managers, Service Writers, etc. I bought a 2015 F150 back in mid August of 2015 and was very happy with my purchase until I saw an oil leak at my oil pan seal, Rac n Pinion leaking a I bought a 2015 F150 back in mid August of 2015 and was very happy with my purchase until I saw an oil leak at my oil pan seal, Rac n Pinion leaking and what looked to be coolant leaking at the head gasket. I took it back to Ken Grody Ford on 12/17/2015 with only 3,400 miles, this is where all the problems started. I checked it in with Luis Ramirez and gave him specific locations of all the leaks that were easily seen by the eye. After 4 days I was told there is no coolant leak no rac n pinion leak and they would replace a bolt the was the cause of oil pan leak ( not replacing the gasket). I went down myself showed the tec the leaks and even talked to Eric Romanoff who said "if its a head gasket we will just replace it, its that easy." Needless to say I still do not have my truck back and now they are saying it needs a new head and they are replacing the steering Rac. All the supposed parts they are replacing were noted on 12/17/2015 it is now 1/26/2016 I have made 1 payment and 1 6 month insurance payment of 900.00 all in the time Ford has had my truck. I was also told it was done in early January I picked it up looked under it, the leaks were worse then when I dropped off. I have had so much misinformation from the service department including Eric Romanoff that I was forced to open a claim through Ford Customer Care to help with communication of the Dealer. At 33 days I also had to file a Dealer Buy back Claim. In the last 15 years my wife and I have bought 5 cars from Ken Grody and I can assure you that I WILL NEVER BUY FROM KEN GRODY AGAIN OR SERVICE MY VEHICLES THERE EVER AGAIN. This has been a terrible experience paying for a $45,000 truck and get the run around like this. I own a repair shop in the neighboring city of Fullerton, and will be advising all my customers of the experience. If I could rate this Dealership a ZERO I would. More

Very Pleasent Experience! Mike turned me around! It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus, was nothing short of horrific. But I felt compelled to bring it to this shop as the trouble was with my climate control and the rear slider window. This was just not a task I was willing to allow my local Pep Boys to bungle. To possibly make matters worse, I had a 3rd party extended warranty that had proven to be dicey with a different Ford service shop. All in all I was not looking forward to what I thought was sure train wreck. Mike Baek was certainly up to the task! I explained my trouble, the extended warranty I had and without hesitation Mike committed to touching base with me by the end of business to let me know what kind of trouble I was in for. (In my mind...'Right. Sure. Call me up by the end business? Ain't gonna happen'.) Sure enough, Mike followed up with a phone call to me and was successful in negotiating with the 3rd party warranty service. My truck was ready to go when Mike stated it would be and on top of that he took a few extra steps to ensure my satisfaction. In conclusion I am of the opinion Mike turned me around on my previous opinion of Ken Grody's service department. He took ownership of my circumstance, followed through and exceeded my expectations. For this there is no measure of my gratitude! Thank you Mr. Baek! More

Great Service I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind and understanding. his in my opinion is a very top notch service department. I will continue to use them with my new purchase of my ford F150. thanks, Sherrie More

Tim Prete Is the MAN!!! I always enjoy my trips to KGF. Tim Prete is the best. I always have a good experience and he keeps me up to date with all needs and is honest. Tha I always enjoy my trips to KGF. Tim Prete is the best. I always have a good experience and he keeps me up to date with all needs and is honest. That is important to me. More

Always quick and easy The service team at Ken Grody Ford always take great care of my 2012 Edge. I drive the Edge a lot and Tim Prete and his technicians keep me rolling. The service team at Ken Grody Ford always take great care of my 2012 Edge. I drive the Edge a lot and Tim Prete and his technicians keep me rolling. The great service keeeps me coming back. More

GREAT SERVICE I've been going there for years and the service dept is great,salesmen alway greet the customers in the waiting room,but the great thing is that they I've been going there for years and the service dept is great,salesmen alway greet the customers in the waiting room,but the great thing is that they know most of the customers by the first name! More

Great customer service, wouldnt go anywhere else. Brought my car in for service Luis was very polite, helpful and knowledgeable and the problem I was having. Had the problem fixed within hours when I Brought my car in for service Luis was very polite, helpful and knowledgeable and the problem I was having. Had the problem fixed within hours when I thought it was going to be days. Thanks Luis. More