Ken Grody Ford #1 San Diego Ford Dealer

WORST DEALERSHIP EVER!! I have owned over 30 vehicles in my lifetime and have never experienced such terrible customer service before in my life. The salesmen are forceful, r I have owned over 30 vehicles in my lifetime and have never experienced such terrible customer service before in my life. The salesmen are forceful, rude, and manipulating. I went there with a number in my head of what I could afford and the sales "manager" tries selling me something far more expensive than my budget could accommodate. I told him I needed to talk it over with my wife and he informed me that in 12 years of marriage he has never discussed a car buying decision with HIS wife. I told him I really didn't care about his personal life. Do yourself a favor and visit Victor Resendiz at Norm Reeves Ford in Cerritos if you're looking to buy a Ford/Lincoln product. It's well worth the drive as the customer service is stellar, there's no haggling, and they are willing to negotiate with you unlike these crooks. Stay away from this place, buyer beware!! More

We have purchased 3 vehicles from Kurt at Ken Grody Ford. We have never had a bad experience. The staff goes out of their way to get our deal done with numbers that work for us. Kurt takes the time to contac We have never had a bad experience. The staff goes out of their way to get our deal done with numbers that work for us. Kurt takes the time to contact me back when I leave a message and genuinely treats us like family. We will use and recommend Ken Grody Ford in Carlsbad for years to come. More

Great dealership took care of me and would def buy from them again! Recommended to anyone and everyone who is looking to buy a car them again! Recommended to anyone and everyone who is looking to buy a car More

Worst exp, EVER. Advoid this dealership. If you're not weathly,or you're credit score isnt perfect. Go somewhere else. John D. worst salesman ever. and he's their best. lmao. try different Ford dealer not weathly,or you're credit score isnt perfect. Go somewhere else. John D. worst salesman ever. and he's their best. lmao. try different Ford dealer. Promise you're not going to miss a thing. More

Very disappointed with the way their internet sales rep has wasted my time. At first I wondered if he was simply not very bright, but eventually realized that he was just playing games with me, or perhaps has wasted my time. At first I wondered if he was simply not very bright, but eventually realized that he was just playing games with me, or perhaps it is a combination of the two. I am so unhappy for the way the representative has wasted my time, that I will be filing complaints with California state regulators. More

i always feel welcome at ken grody ford,either in service or buying or leasing a new car i have purchased and leased wirh my family and friends at least 35 cars and suvs never had any problems,i highly recom or buying or leasing a new car i have purchased and leased wirh my family and friends at least 35 cars and suvs never had any problems,i highly recomend this dealership to any and all my friends.keep up the good work helping customers through purchaseing a car or truck or suv.chuck neubauer and family and friends. More

This was the worst experience I ever had when buying a car. Promises were made that were not kept, cash back from a trade in took forever to get (I was told 3 days and it took 4 weeks - after several cal car. Promises were made that were not kept, cash back from a trade in took forever to get (I was told 3 days and it took 4 weeks - after several calls were made). Excuses! The cash back was short over $100.00 - I'm not even wasting my time to hear about the excuse for that one. I wasn't about to give them the title to my trade in until the check was ready, and then they wanted me to back date the transfer. I love my new Escape, but would encourage all of you to shop a different Ford dealer - do not deal with this place! More