Ken Grody Ford #1 San Diego Ford Dealer - Service Center

I felt very disrespected here. They seemed to have made fun of my father the second we walked in by making jokes about the way he brought his things. They did not accept a no for a They seemed to have made fun of my father the second we walked in by making jokes about the way he brought his things. They did not accept a no for an answer and did not listen to what my father had said, he wanted a specific car and they showed him others thinking thats what would prefer. We waited for awhile As well. They seem to put this horrible persona of good guys until you decide you don’t want to buy a car than they turn rude. I disliked how they tried to make us feel bad for going all the way up to Carlsbad and not wanting to buy a car in the end because honestly the prices were insane. If you have a family member who’s gullible and sees their ad expecting a good deal for cheap , this is not the place!! Go to local dealers you will probably find better deals and better treatment too. More

Always done a great job. Have been good g there for our car since 2018. Never try to ovetsl Have been good g there for our car since 2018. Never try to ovetsl More

Zero stars - Terrible service! Took them 4 weeks to replace a warped dashboard (4 tries installing it) and when I got my car back the seat was filled with stains! replace a warped dashboard (4 tries installing it) and when I got my car back the seat was filled with stains! More

Greedy,untrustworthy, liars! im grateful i know my way around a car cause if i didnt i couldnt been charged over 800 dollars for what cost me 12 im grateful i know my way around a car cause if i didnt i couldnt been charged over 800 dollars for what cost me 12 More

Thanks for going out of your way. I have bought Ford from 3 dealers in North County. I love my black F150 from Ken Grody. I was thrilled with the sales process. Nice to be treated r I have bought Ford from 3 dealers in North County. I love my black F150 from Ken Grody. I was thrilled with the sales process. Nice to be treated respectfully and professionally. Then, when it was time for an oil change, they surprised me again. I had the simplest request, a missing door lock knob. Silly little part, but it makes a difference. Dennis went out of his way to help me out. I'll buy from Ken Grody again. More

Service Department Not Helpful I received a safety recall notice from Ford with the offer they will pay for a rental until parts become available (I am unable to have any passengers I received a safety recall notice from Ford with the offer they will pay for a rental until parts become available (I am unable to have any passengers in my front seat until the air bag inflator is replaced). The Service Department representative said they would only pay for a rental the day of service. He was making this up as the letter clearly said "Until parts are available to repair your vehicle, Ford is offering to pay for the use of a rental vehicle as alternative transportation". I grew tired of arguing with the rep (Steven) and called a different dealership who gave me the authorization right away. What is wrong with the service department at Ken Grody Ford in Carlsbad? More

Great Service Department I am sort of shocked about all of the bad reviews. However, I did use to work for a reputation management company, so I know that competitors do writ I am sort of shocked about all of the bad reviews. However, I did use to work for a reputation management company, so I know that competitors do write fake negative reviews to slander other businesses. With that being said, everything has been great with Ken Grody. Chad always takes great care of us when the Mustang needs service. Honestly, I've had much much worse experience with both Perry Ford and North County Ford. I am a customer for life :) More

Never again, I mean never Below is a letter I had to write the Better Business Bureau on Ken Grody Ford Carlsbad. DON'T DO BUSINESS WITH THESE GUYS. The salesmen are ok, but Below is a letter I had to write the Better Business Bureau on Ken Grody Ford Carlsbad. DON'T DO BUSINESS WITH THESE GUYS. The salesmen are ok, but the SERVICE DEPARTMENT ARE HORRIBLE. They don't care about you or your family driving around in a car due to leaks, on a 20,000 mile car. It's under warranty they said. My son isn't under warranty... Dear Ford Motors: First, I would like to thank you for your service in leasing my 2015 Ford Transit Connect wagon. For the most part, my family and I enjoyed the time in our wagon, but unfortunately, the service received from Ken Grody Ford in Carlsbad, California was the reason my family and I turned it in early, as the wagon was deemed unsafe. Since leasing, I had noticed that oil was collection at the top of the filter housing, relatively quickly. I had cleaned it off and noticed that the wire loom above the housing always was wet. I had brought it up to the service 3 times beginning on or around July 2016. My service representative informed me they cleaned it up and I was told to monitor the lead, which I did. Unfortunately, it came right back. The next time I was in for service, I mentioned it again, and was told the technician had cleaned it all up really well with brake cleaner and was told to monitor again, which I did. This time, when I got home, I decided to look underneath for myself. Being an "amateur" mechanic and growing up in a family of mechanics, I wanted to take a look for myself. Upon removing the fabric dust cover from below the wagon, I was shocked to see oil everywhere, not just fresh oil, but much of it "baked" on to the transmission, lower engine, and lower body panels. I have included pictures for you as well, that were taken upon first glance. This was completely unacceptable. The next day, I received an email from Customer Service in which I replied and expressed my displeasure and was searching for help. Thinking I was corresponding with a real person (I found out later I wasn't) I had waited for a reply back. A couple days later, the service manager did take my wagon back in and fixed the issue. I was provided a rental car while the work was being done. At this point, I knew I couldn't trust Ford or the workmanship that stood behind the brand. I had pre-paid for my service and was completely appalled that and ASE certified technician would allow a vehicle that was blowing oil out of there bay without properly diagnosing the issue, and after seeing it for 3 times if not more by this point, as I don't know if the leak started at mile 1 or mile 20,000. Also, one of the technicians I was talking to about the issue, stated "Well, you have a warranty, and this is covered, so don't worry about it". This is true, I do have a warranty, but unfortunately I don't have a warranty for my only son. If something was to happen to him due to negligent service, I honestly don't know how I would handle it. Luckily, I found out in time before anything may have happened to him. I've worked in the healthcare industry for 27 years now, and it had me thinking, would I say that to a patient? "Surgery went well sir, but we left some of the clamps and instruments inside your abdomen, and noticed a small blood leak in your aorta, but it's ok, you have insurance, we can take care of it". I understand that is extreme, but we are all in the business of customer service, and unfortunately, Ken Grody Ford failed miserably. This is why I terminated my lease with Ford. I had contacted the fleet service manager, Mr. Chris Boduc, via email asking about the issue and received nothing back. I went and purchased another vehicle as soon as possible and returned the wagon to Ken Grody Ford. I will happily pay the $909.89 left in my lease, but I will be filing 3 Better Business Bureau complaints in hopes for a resolution. They will all state the above. I would simply like restitution of the money I will be paying ($909.89) for a car that was unsafe to drive. As stated, I really enjoyed the wagon, but unfortunately I cannot trust the service. I look forward to hearing from you. Sincerely, David S. Chapman More

Worst customer service I've ever experienced Terrible customer service. Stay clear. The team at Ken Grody Ford Carlsbad takes month to respond to you, and they're incredibly rude and condescendin Terrible customer service. Stay clear. The team at Ken Grody Ford Carlsbad takes month to respond to you, and they're incredibly rude and condescending. STAY CLEAR. More

07 F-150 Lariat debacle in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck was back to normal. Fast forward to june of 2015 and 40,000 miles later my engine developed a different noise. Again I went to this dealership as I trusted them from before. They replaced the cam and rocker arms on the same side of motor as before. This only cost $1,800.00, When asked they could not answer why the same parts went bad. The service advisor ,advised me to change oil at 3,000miles instead of factory specs of 5,000. I picked up my truck on a Saturday, 6/272015. I drove 25 miles in the next 6 days and things seemed normal. On Thursday 7/2/2015 I drove my truck 2.5 miles to the store and upon returning home the noise that I origanilly heard was back. I called the service center and nobody was available due to holiday weekend and being after 6:00pm. After 1 trip back to dealership they said no problem no noise but noise was normal and maybe the oil hadn't settled in yet. After second trip they said they didn't hear any noise aftert having my truck for 3 days. When I drove home that day and pulled into my drive way the noise was there. I went back that afternoon and meet with the shopforeman and he heard the noise and informed me that it was the cam phaser selonoids on both sides of the motor. After several days I had to call back for my estimate and had to be calld back because the servics advisor didn't have the quote yet. Several hours later I was told $1,800 but would knock off $400.00 of labor. $1,400.00 to repair what I had just paid $1,800.00 to repair. I filed a claim with the BAR and this has been going on for over 3 months. Dealership denies any fault, I haven't trusted my truck to drive since. I had a private mechanic quote me $450.00 to replace these selonoids but was hoping that Ken Grody Ford of Carlsbad would stand up and do the right thing. They havent and now thid Ford owner of 30 years will soon be driving a different make. I wouldn't take my bicycle there to be repaired. Oh and as a side note, my service advisor no longer works there. hmmm..... More