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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
182 Reviews
Call Service Center (412) 881-0001

182 Reviews of Kenny Ross Ford South - Service Center

Sort by
May 04, 2024

Friendly atmosphere, clean, cooperative, professional, comfortable, enjoyable , attentive. Employees, made you feel at home, easy to get an appointment. More

by wpjtax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
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Helpful
May 03, 2024

Kayla was great to work with - I highly recommend her for future service work and customer service. More

by BDSARKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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May 03, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 02, 2024

Come here every year and always well taken care of and good communication as to what will be done and an accurate time frame More

by CHRISTOPHERRUSSOWVU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 03, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 02, 2024

I work here so I feel my rating is invalid. But, brought it in at start of shift. Had it back by end of shift. All good so far! More

by jreneau2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keegan
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May 03, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 01, 2024

Able to schedule in a timely manner, the car was not ready in the time that was given More

by mar_0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 02, 2024 -

Kenny Ross Ford South responded

We appreciate your feedback and are eager to better your return experience.

Helpful
April 30, 2024

My experience was quick, and easy. Everyone was knowledgeable and friendly. My car looks amazing. More

by DANIELLE-HAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision
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May 02, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 30, 2024

Overall best service experience I’ve had, got my vehicle in and corrected the first time quickly wouldn’t want to take my vehicle any where else for service !! More

by nick macfarlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Rockey Paula Mooney
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May 02, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
April 28, 2024

Service staff (Paula/Kayla) always helpful when we bring our Ford vehicles in for service. More

by Chitah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Bodzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
April 27, 2024

My job was completed as promised in a reasonable amount of time. Good service team More

by omarybeth23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Eberlein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Glunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYRON JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
April 27, 2024

I didn’t end up needing work done this time, but Paula Mooney is always very helpful. More

by DZOOK3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mooney
Report | Print
Apr 30, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
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