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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
218 Reviews

218 Reviews of Kenny Ross Ford South - Service Center

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May 24, 2024

Took my car in for repair estimate on back quarter panel damage. They were able to schedule me within a week. Gavin was very helpful in advising what needed done and in dealing with my insurance and conn More

by LANAJANE.COX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Swartz, Estimator
May 29, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 22, 2024

Needed same day scheduled visit. Was accommodated and very satisfied with the vehicle service and customer support. More

by francus255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
May 22, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 22, 2024

They fixed my USP port and fixed 3 recalls. I waited and they did all the work in a timely fashion! Everyone is very courteous and friendly!! I am very happy with all my experiences with Kenny More

by DEBBIEMCGURK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor: Matthew LaFrankie
May 24, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2024

Took care of my problem without an appt and had me out of there the same day More

by SANDAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 22, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 19, 2024

Service staff (Paula and Kayla) alway very helpful and explaining issues regarding my vehicles when I bring it in for service. More

by Chitah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 18, 2024

I stopped in, without an appointment, to have my tires rotated. The work was accomplished promptly, and the staff made me feel welcome. More

by jcpdenny
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 22, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 18, 2024

The dealer got back to me promptly with the information. . let’s make America Great Again!!!! More

by dennyk1024_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 18, 2024

Always kind and answers all my questions service is done quickly.only place I go More

by SSTAKICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Bodzer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Bac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Glunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 18, 2024

Service is excellent. Had a problem with my car and no appt. They took It in the same day; fixed it and had it back to me the same day More

by SANDAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mark s
May 22, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 18, 2024

Matt, my service rep. helped me tremendously in resolving an frustrating issue I was having. More

by johnkoutsavlis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Paula
May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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