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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
233 Reviews
Call Service Center (412) 881-0001

233 Reviews of Kenny Ross Ford South - Service Center

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May 30, 2024

Excellent services and limited wait time. Would recommend to any Ford owner for their service department. More

by HEYDREWP
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla 5 sars
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Helpful
May 30, 2024

Kayla was superb. Explained my options and set me up for a follow-up appointment. More

by HEYDREWP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Bodzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
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Helpful
May 30, 2024

Good place to fix your car. Service department was goid and let me know updstes. More

by jbish44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Helpful
May 28, 2024

My representative . , I believe his name was Mark .. was great! Kept me informed and my car was washed too! More

by JOANKELLY719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike.. service!
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May 29, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 24, 2024

Everyone in the service department are friendly and professional. I usual deal with kayla she always keeps me updated about what the mechanic is doing and Paula the service manager treats me like an ol More

by THEFEISTYONE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
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May 29, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 24, 2024

Took my car in for repair estimate on back quarter panel damage. They were able to schedule me within a week. Gavin was very helpful in advising what needed done and in dealing with my insurance and conn More

by LANAJANE.COX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Swartz, Estimator
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May 29, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 22, 2024

Needed same day scheduled visit. Was accommodated and very satisfied with the vehicle service and customer support. More

by francus255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 22, 2024

They fixed my USP port and fixed 3 recalls. I waited and they did all the work in a timely fashion! Everyone is very courteous and friendly!! I am very happy with all my experiences with Kenny More

by DEBBIEMCGURK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor: Matthew LaFrankie
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May 24, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 19, 2024

Took care of my problem without an appt and had me out of there the same day More

by SANDAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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May 22, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
May 19, 2024

Service staff (Paula and Kayla) alway very helpful and explaining issues regarding my vehicles when I bring it in for service. More

by Chitah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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