Key Chrysler Dodge Jeep RAM of Newcastle

Had a service appointment Monday May 6, 2024 for Oil and filter and tire rotation. I ended up dropping the car off at noon and unlike usual didn't wait this time. I was told it would be ready around 3. I filter and tire rotation. I ended up dropping the car off at noon and unlike usual didn't wait this time. I was told it would be ready around 3. I went back at 3:30 and as it turned out they forgot to take it in for service so I had to wait for them to do it which wouldn't have been a big issue to me as that's never happened before and more importantly the rep took credit for the screw up. When I dropped it off, I told them that the last time they did a rotation they over inflated the tires 40 pounds vs manufactured recommendation of 37. I just got around to checking and the tires were over inflated again. 40 pounds instead of 37. Getting the tire pressure right is a pet peeve of mine, you read the label in the door jam and adjust the pressure accordingly. I'm not going to go back to get them to do it right as it is not worth my time, I'll just fix it again which I shouldn't have to do given this was a paid service in the first place. Very disappointing twice in a row now the same issue and i mentioned it prior to the service the second time. More

Terrible. I don't know how you call the person that worked on our Jeep a "technician" . Secondly, when I asked them to put a check on the batteries and do a lo I don't know how you call the person that worked on our Jeep a "technician" . Secondly, when I asked them to put a check on the batteries and do a load test, they refused. I will not return there and I will definitely not recommend them More

Great experience at Key Chrysler. No hassle No runaround. I bought the vehicle I was looking for at a fair price. No hassle No runaround. I bought the vehicle I was looking for at a fair price. More

Charged for a device I said I didn’t need. Certainly not the way it was with the prior owner. Will be getting service somewhere else. Certainly not the way it was with the prior owner. Will be getting service somewhere else. More

Service sucked didn't resolve issue after 2 weeks, didn't return phone calls, picked my truck and took it to another dealership. return phone calls, picked my truck and took it to another dealership. More

They do nothing for the customer big corporations who don’t care about the customer don’t care about the customer More

Communication with service department was confusing but settled fairly. Over all it was a pleasant experience. settled fairly. Over all it was a pleasant experience. More

They didn't seem to have any knowledge of previous discussions we had with service or issues with our vehicle. Not very professional. discussions we had with service or issues with our vehicle. Not very professional. More

The techs had no idea how to fix the problem. When they tell you they reset the code, you know they didn't know how to fix it. When they tell you they reset the code, you know they didn't know how to fix it. More

i was happy with the people and services that i got this place and would go back place and would go back More