Key Chrysler Dodge Jeep RAM of White River - Service Center

very, very ,very poor Service Dept. Say what you want about Miller Auto, but I had great service through 6 Dodge Pickups. My experience this week with Key has been unnecessary, dis Say what you want about Miller Auto, but I had great service through 6 Dodge Pickups. My experience this week with Key has been unnecessary, discourteous, unprofessional and with complete incompetence. Appt. scheduled for 10:15am, truck there by 9:30. No call all day. I called several times, kept getting vm. Went there at 4pm and truck not done, needed a broken caliper replaced and pads. I asked why I was not called to ok the repair and got nothing but excuses and adamantly asked to leave the veh for another day to complete repairs. Now we are into next day 3pm and still no call. I called and service manager did not know the status, had to call me back. 1 1/4 hrs later I had to call back, and was told still not done, same excuses, but could pick it up Sat. What? Service isn't open on Sat. and who is going to answer my questions? no one! I called Sat. "status unknown". Pickup on Monday. Overbooking? You bet! And I'm not the first. You have a big problem that needs fixing. I want a mechanic to start and finish the job on my vehicle, not bounce around from one veh to another. I would very much like to personally speak with Dan Lagrange when I come in on Monday Feb 3. I also want a full breakdown of Parts, Labor and cost of Everything. ...Dianne More

Just visiting in trouble!! I am from Washington State visiting Vermont to see our first grand daughter pulling our 34ft 5th wheel when my transmition in my dodge diesle 2500 wou I am from Washington State visiting Vermont to see our first grand daughter pulling our 34ft 5th wheel when my transmition in my dodge diesle 2500 would not shift out of 4th gear. I took it into Key Chrysler Dodge of Lebanon and spoke with the service manager. I told the service manager my problem and she informed me that they were busy but she would try to have her service tec take a look at it ASAP. I left my truck with them on Saturday morning and by the afternoon they had taken a look at my transmition and made a list of parts needed to fix the problem. I told them to go ahead and get everything needed to fix the transmition problem and also fix a head light and fog light that had gone out on my trip. The service tec also noticed on a inspection that my upper ball joints needed to be replaced soon if not now. The service tec said that it would be easy to do while the other work was being done so I said go for it. Well to make a long story short, they repair my truck as soon as the parts came in and I was back on the road within a week. I allways have have dodge do all my work and have never seen a dealer that wasn't busy. Key Chrysler Dodge went out of their way to get the repairs done to my truck ASAP which was very appreciated. I would like to thank them and tell them that their service manager and tec was very proffesional ahd honest to take care of me and get me back on the road. Thank You Barry Taylor Retired Navy Speacial Forces More

A wholly satisfactory experience. I went to this Key dealership to have the winter tires switched out for the summer tires (mounted and balanced) on my Jeep. This service was performed I went to this Key dealership to have the winter tires switched out for the summer tires (mounted and balanced) on my Jeep. This service was performed efficiently at a fair price despite an unexpected glitch, which was addressed promptly and professionally by the Service Advisor (Tammy Carpenter), with whom I had similar good experience in her previous similar role at Miller Volvo, where I have my Volvos serviced. More

great job, efficient and thorough all work performed was exceptional, enjoy owning my jeep, rides smoothly, economical well worth the investment. would recommend Key CDJR to anyo all work performed was exceptional, enjoy owning my jeep, rides smoothly, economical well worth the investment. would recommend Key CDJR to anyone interested in purchasing a jeep More

they were very nice but couple of issues All the staff were very nice and helpful. Just a couple of things: my "change oil light" notice wasn't reset and my car seat wasn't put back in positi All the staff were very nice and helpful. Just a couple of things: my "change oil light" notice wasn't reset and my car seat wasn't put back in position. I still can't get it how it was, bit of a pain. They also offered to wash my car when I went to pick it up which was nice-but truthfully other car service places I've gone to just do that without asking. it was only 10 minutes more or so. More

Service & Full Detailing (Recon) Jeep was ready on time with all services completed. The spring detailing (recon) looked great. The Service Manager also offered to have the Recon pers Jeep was ready on time with all services completed. The spring detailing (recon) looked great. The Service Manager also offered to have the Recon person review his work with me -- it was a nice offer but not needed. Overall, an excellent service. More

Great Service and Follow Through I got to meet Heidi through the service process and it was a total pleasure. I genuinely felt that she cared about my experience and the quality of t I got to meet Heidi through the service process and it was a total pleasure. I genuinely felt that she cared about my experience and the quality of the service that I received on my Jeep Wrangler. More

Recall and Warrantee work My truck was brought back 2 times to get service work. Which ended up being there close to a month. Very frustrating as you have a $700.00 a month p My truck was brought back 2 times to get service work. Which ended up being there close to a month. Very frustrating as you have a $700.00 a month payment. When you have an appointment for work to be done, it shouldn't take 4 weeks. Then they wanted to charge us $300.00 for the warrantee work. Which was all covered. Communication is a problem too! :-( More