Key Chrysler Dodge Jeep Ram of Rochester

I was very satisfied with my recent visit to the Service Dept. at Poulin in Rochester. My 1999 Jeep did not pass inspection, and I was not sure what to do since I was not able to afford the repairs or the p Dept. at Poulin in Rochester. My 1999 Jeep did not pass inspection, and I was not sure what to do since I was not able to afford the repairs or the purchase of a new (used) vehicle. The Service manager and customer service person communicated with me and worked with me, and I did have the repairs done. I am now very glad to report that my Jeep is on the road again, and I feel good about driving it. I love my Jeep Cherokee, and I was not ready to give it up. I need a 4WD vehicle, and my Jeep has been an excellent vehicle for me. Also, I like my interior and sound system. I listed 'Price' as good vs. great, since money is always an issue that is not pleasant or easy. I highly recommend Poulin, and I have always bought my Jeeps and vans at Poulin. Thank you! Dorothy Johnsen More

not sure why there is a $5 misc. charge for a state inspection other than an income source on top of the aready set fee for the inspection. The people I dealt with were very friendly and professional, inspection other than an income source on top of the aready set fee for the inspection. The people I dealt with were very friendly and professional, from the service writer to the cashier. More

I needed warranty work done and they completed it in a shorter time than I was told! I was happy with my experience. Thank you! shorter time than I was told! I was happy with my experience. Thank you! More

I have had my vehicles serviced with Poulin for the last 5 years - all that time dealing with Scot. Because of Scot's great attitude and attention to detail I plan on staying Poulin for years to come. Tha 5 years - all that time dealing with Scot. Because of Scot's great attitude and attention to detail I plan on staying Poulin for years to come. Thank you Scot. More

excellent service department. They talked me out of having work done on my car that another shop told me it needed but it really didnt. They took me out into the shop andd showed me what was actually w having work done on my car that another shop told me it needed but it really didnt. They took me out into the shop andd showed me what was actually wrong with my car and fixed it for 1/2 the price as the other shop quoted me. They are very HONEST! More

Very friendly and know their jobs well. Never have to wait long to get an oil change and tire rotation. They are ready at the time the appointment is set for wait long to get an oil change and tire rotation. They are ready at the time the appointment is set for More

We brought our van in to be service and have them check out a few things that really concered us. They also called us and kept us updated on what they have done and any suggestion that we should keep a eye out a few things that really concered us. They also called us and kept us updated on what they have done and any suggestion that we should keep a eye on. It made us happy and we will be bringing our van back when we need any service done on it, Thank you again for all your work. More

Great group of people, will be doing business with them for many years to come! Oh great prices too, and the the sale person was not rude at all for many years to come! Oh great prices too, and the the sale person was not rude at all More

I brought my vehicle in for an inspection, oil change, alignment, tire rotation, exhaust manifold bolt broken, leak in front differential. 3/28/12 Scaott from service called to give me the news of all th alignment, tire rotation, exhaust manifold bolt broken, leak in front differential. 3/28/12 Scaott from service called to give me the news of all that was wrong with my vehicle. The list follows: 1. Rear wiper not clearing window. Won't pass insp. with this. 2. Exhaust clamp broken. Exhaust leak. Won't pass insp. with this. 3. Upper/lower ball joints. Can't align, won't pass insp. with this. 4. Leaking power steering pump. Won't pass insp. with this. (I've never added fluid) 5. Exhaust manifold bolts broken both sides. Won't pass insp. with this. Total bill for mentioned work would be around $2300.00 I declined having any of the work done because it all seemed a bit excessive and I decided to seek another opinion. I do alot of my own work, plus I have the vehicle maintained regularly. The following morning I took the vehicle to a local front end shop to check the front end and align if able. (Vehicle had new tires 10000 miles before with no front end issues noted). Vehicle was aligned and no problems were identified with the ball joints. Also, I had them check P/S pump and exhaust clamps. No broken exhaust clamps. No leak from P/S pump. Next, I took the vehicle to an inspection station/garage for exhaust manifold bolt repair and inspection. This Garage identified that the vehicle had failed an inspection the previous day and proceeded with the requested work. Exhaust manifold had 1 broken bolt on one side only and was repaired at far less than the $920. quote from Poulin. Rear wiper was lubed and works fine. I was advised this is not a failable item. No broken clamps or leaks found on the exhaust. Power steering pump in good working order with no leaks. Front end tight with no worn ball joints. Vehicle passed NH State inspection. More

I brought my new 2012 Jeep Wrangler Unlimited (that I purchased at Poulin, which was also a WONDERFUL experience) in for an oil change. I really appreciated that the service department knew that I had a purchased at Poulin, which was also a WONDERFUL experience) in for an oil change. I really appreciated that the service department knew that I had an appointment I needed to get to following the oil change, and got my car in at the scheduled time, and was completed within the timeframe they had quoted me. That has not always been the case when I've brought my car other places for service. When I went outside to leave, my car was freshly washed. Overall, very very pleased with my experiences at this dealership! More