Key Hyundai of Milford

went in for a minor problem..they could not find a problem but noticed a recall was needed to be done on the sub frame .. they did the recall and after driving a few miles a loud thud came from under problem but noticed a recall was needed to be done on the sub frame .. they did the recall and after driving a few miles a loud thud came from under the car...my wife was shaking but got the car back..they admitted nothing and did not know what the thud was.. the check engine light was on but not on when I brought the car in.. and they told my wife it needed input and output speed sensors and would cost 500 dollars with tax to repair... you smell something wrong here... I told Ryan I did not trust him and that either they did not know what they were doing or worse.. they knew exactly what they were trying to do here..took the car as is and brought it to a reputable repair shop...Intown automotive on Buckingham ave...he reset everything for FREE and told me they don't replace parts unless they needed to be replaced... I think you need to look at your team or you are part of this scam..I will tell my friends and family about Jill and Jeff Merriam,,, I called you but you did not return my call ...when my my wife or daughter who uses the car to travel to college and back are involved I get angry to think that a dealer would treat customers this way..Regards More

I was looking for a reliable, inexpensive car with a good service dept. also. It was easy to deal with the above people mentioned, I almost forgot I was buying a car-which is usually a hassle at other dea service dept. also. It was easy to deal with the above people mentioned, I almost forgot I was buying a car-which is usually a hassle at other dealerships. They went way above most places getting the car ready quickly and then processed the paperwork so smoothly, it was a pleasure. Jill Merriam introduced herself to me and I had a wonderful conversation with her about my car buying experience and also our lives. She was so humble and sweet...hard to believe she was the owner, yet I quickly realized why Key Hyundai has been in business so long. She was a people's person. This is my 3rd Hyundai from this dealership and I continue to tell all my friends to buy from here. Sincerely, Pam-Eve Nicholson More

The team members at Key Hyundai of Milford made the buying process pleasurable, which re-enforced our conclusion that we were making the right decision. Our salesperson, Alan Rudman, was very friendly buying process pleasurable, which re-enforced our conclusion that we were making the right decision. Our salesperson, Alan Rudman, was very friendly and professional during the whole process. Mr. Rudman is a fabulous salesman to work with! He did not pressure us in purchasing a vehicle and took our interests into consideration. We will definitely recommend Hyundai of Milford to our family, friends, and coworkers. The whole team just "made the buying process easy". More

I had a problem with the the garage who provided roadside assistance through Hyundai Corporation. The issue had nothing to do with Ms. Merriam's or her dealership. While I was in the dealership getting my ti assistance through Hyundai Corporation. The issue had nothing to do with Ms. Merriam's or her dealership. While I was in the dealership getting my tire fixed I noticed a poster of her stating to email her with any question or concern a person may have. Within one hour of my email I received a response back from Ms. Merriam. I can't tell you how impressed I was with Ms. Merriam's quick response and her respect for my complaint. Often complaints are handled by excuses, placing blame on someone else or throwing up ones hands and stating " I understand but there is nothing I can do". The astounding immediacy of her response and her follow through on a complaint that was really not about her dealership but rather about Hyundai Corporation's Roadside Assistance was truly awesome. Even if my request for reimbursement was denied I would have been impressed by her professionalism. I will be sure to tell people about my experience. Thank you so much. Sheila a. Flanagan--- More

I really enjoyed doing business with Hector. I felt like he was an honest man. Hard to find honesty and sincerity with car dealers. You always feel like you're being hustled or swindled. I would buy another he was an honest man. Hard to find honesty and sincerity with car dealers. You always feel like you're being hustled or swindled. I would buy another car in a minute from Hector. Love the car. I'm enjoy driving it. Thanks guys. More

About one week after buying my used car, it would not start. It happened on the weekend so I got it jumped until I could contact the service department on Monday. I was overly impressed that my salesman start. It happened on the weekend so I got it jumped until I could contact the service department on Monday. I was overly impressed that my salesman drove through 3 cities from the dealership to my house to give me a jump so that I could bring it in to be serviced. y car was thoroughly tested to find the source of it not starting. The problem was a bad cell in the battery. I was receivedd a new battery and did not have to wait too long. That is definitely service that I call above and beyond expectations. Key Hyundai will see me again when it is time to buy my next car. More