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433 Reviews of Key Hyundai of Salem - Service Center
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January 01, 2024
The dealership was not an issue. The issue was with the service advisor and the customer Service rep Cathy. In my opinion, she was unprofessional & has no follow through skills wha The issue was with the service advisor and the customer Service rep Cathy. In my opinion, she was unprofessional & has no follow through skills whatsoever whether it’s phone calls or email. It took two family members to try to reach her several times in an attempt to resolve the issue fairly. . At the advice of the service advisor, he suggested I rent the car for two weeks. Because he was not sure when my car would be looked at due to the nature of the issue. The cost for rental for a week from Hertz was $218.00. Within hours was much to my surprise he made a call to say my car was ready, and I had just rented the vehicle for the week . Hertz would not cancel the contract and re-reimburse me . Therefore, I feel Hyundai should be responsible for the total amount since I acted on their advice. I leased & then purchased my vehicle, and as a loyal Hyundai customer, I feel Hyundai should reimburse me for the full amount of my rental of $218.00. Cathy made the decision the $31 was fair and it most certainly is not. Refuse to discuss the matter any further, and when she was questioned by a family member to speak to her manager, she refused. Does that sound do you like More
by DFIC22
Verified CustomerEmployees Worked With
January 01, 2024
Not friendly, not helpful, not considerate, and very distant. Seemed only interested in making money. distant. Seemed only interested in making money. More
by Neil
Employees Worked With
December 28, 2023
Quick and efficient, quick to resolve my problem, friendly, understanding, didn’t give me a hard time at all!! friendly, understanding, didn’t give me a hard time at all!! More
by Adrian303
Employees Worked With
Other Employees :
Sara Graveline
December 28, 2023
Never going there again! Rude customer service and I was being yelled at. Espíritu treat like an idiot Rude customer service and I was being yelled at. Espíritu treat like an idiot More
by brendalm526
December 22, 2023
Helpful, quick and have answer every question I’ve had. Thank you guys at Hyundai of Salem. Thank you guys at Hyundai of Salem. More
by MANDYACEVEDO906
Employees Worked With
Other Employees :
Sara Graveline
December 20, 2023
great service great customer service great service represetative love my car Thank you Thank you represetative love my car Thank you Thank you More
by maggie1414
December 14, 2023
I paid for my car to be ceramic coated when purchased ($550) which requires being left inside for 12-24 hours before being driven for it to cure properly. My car was supposed to be ready for pickup at 9A ($550) which requires being left inside for 12-24 hours before being driven for it to cure properly. My car was supposed to be ready for pickup at 9AM on a Saturday morning and it was not ready until about 10:30. This was agreed upon the Wednesday before. When going over the car during delivery, myself and the salesman noted there were a lot of swirls and dirty spots all over the car. Looked like cheap spray wax was used. The interior was still dirty. He sent it back to the detailing department and the car was returned within minutes in the same condition. Service department never put an inspection sticker on either. The low oil level light came on when leaving. I had to add over 2 qts of oil to get it to read on the dipstick. There is sticker on the windshield that shows it was just changed by them before the car was sold. The low tire pressure warning came on. The tires were just replaced by them before the car was sold..I asked for my money back for the ceramic coating but the General Manager said he will not do it. He said I could return for an oil change and they could re-do the ceramic coating but it would take a couple hours (this service does not take 2 hours if done properly). The car was not prepared the day before like I was told it would be and it’s obvious the car was never ceramic coated. I do not trust their workmanship after this experience. I told him I’d get my own oil change done and have the also pay for my own inspection elsewhere, just refund the ceramic coating cost, but he still refused. To be fair, the salesman I had was great. But everyone else who supports him in prepping and delivering the vehicle dropped the ball. There are some good car dealerships out there, but Key Hyundai is not one of them. They’re exactly like all the other greedy dishonest dealerships you’ve heard about. More
by ajulianello
December 07, 2023
I never thought buying a car could be this easy! Nancy Vega and the team at Key Hyundai made my buying experience stress free from beginning to pickup of my new Kona. Love my new car! Nancy Vega and the team at Key Hyundai made my buying experience stress free from beginning to pickup of my new Kona. Love my new car! More
by jeanne189
