Keyes Lexus

Awesome Car Buying Experience Q was awesome and funny. He helped me purchase a car and made the experience super fun. Sam on the other hand made me believe he was giving me a go Q was awesome and funny. He helped me purchase a car and made the experience super fun. Sam on the other hand made me believe he was giving me a good deal by offering free GAP insurance, which turned out to be free to begin with. More

Excellent Sales Person and Outstanding Service Director We purchased our sixth Lexus at Keyes. Ultimately their price was the best but most importantly their service under Alan Pliss is spectacular which ke We purchased our sixth Lexus at Keyes. Ultimately their price was the best but most importantly their service under Alan Pliss is spectacular which keeps us coming back.this is additionally the third vehicle we have obtained from Steve Wolpa who is the consumate professional. The reasons for the four star rating is twofold. We were informed they would give us a good price for our Lexus that we were trading or selling which is a LS 460 in excellent shape and very low mileage that we have always serviced there. Instead of that they low balled us far, far below any value and we felt that their appraisal was not honest and was attempting to take advantage of a long term customer. CarMax actually offered us thousands more and one other dealership did as well. This is not how you treat your long term customers. Staff actually had to apologize and were embarrassed. That experience almost caused me to cancel the acquisition of my new car through Keyes, but the relationships with Alan Pliss and Steve Wolpa, are the only thing that kept us purchasing a car from Keyes when that happened. Second, a couple or few days after our acquisition of the car, we received a nice congratulatory letter for using Keyes with some type of purchase certification via e mail. Unfortunately they had the wrong model purchased and the wrong photo of our car. When I discussed with the dealership they apologized and indicated they didn't have that mode in their computer program so sent out a photo and a description (written) of the closest model they had in their system for congratulations. This is very unprofessional for an otherwise professional business like Keyes Lexus. Either put the right model in your system OR don't sent out a letter confusing your customers as to what they purchased. Rather silly and dismaying. A new customer or an old customer should never have to take the time to call the dealership to make certain the car we were congratulated on receiving was the same car they had in their records. . More

Awesome Customer Service! This was my fourth purchase with Keyes Lexus of Van Nuys and I will always buy from here. Great customer service, good prices and great staff. This was my fourth purchase with Keyes Lexus of Van Nuys and I will always buy from here. Great customer service, good prices and great staff. More

Positive and efficient I was given the time that I needed to make my decision including: model, price , color , etc. I was able to make an appointment and complete my transa I was given the time that I needed to make my decision including: model, price , color , etc. I was able to make an appointment and complete my transaction in a timely manner. More

Best Service Mike Nazari always provides high quality professional experience. He is very knowledgeable and always explains the process in detail and suggests wha Mike Nazari always provides high quality professional experience. He is very knowledgeable and always explains the process in detail and suggests what is necessary for the car; no tricks, no surprises. His warm welcome and his courteous and genuine personality make the servicing experience nothing short of perfection. I always feel confident that my car will be well taken care of and given the attention it needs. More

Awesome I went to get my 2015 lexus es350 serviced and while i was waiting i decided to check out a new lease deal onna 2017 lexus model es350 Service is awe I went to get my 2015 lexus es350 serviced and while i was waiting i decided to check out a new lease deal onna 2017 lexus model es350 Service is awesome with Anthony Pastoral Dany Banayan my sales manager is the best I am very happy More

Anthony is good at his work. Good communication with custom Anthony is very helpful and honest. He really taking care my car very good. He is not trying to rift off with service that I don't need it. I trust hi Anthony is very helpful and honest. He really taking care my car very good. He is not trying to rift off with service that I don't need it. I trust him. More

Excellent Experience Michael P. was very nice, friendly and professional. I felt very comfortable with him and I would definitely buy another car from him again in the fut Michael P. was very nice, friendly and professional. I felt very comfortable with him and I would definitely buy another car from him again in the future. Everyone I met through the purchasing process were kind and professional. Thanks Keyes Lexus! More

A Trusted Dealer for Purchase and Service my Lexus I purchased my car from Keyes Lexus, and I am using the service department since then. Mike Nazari was very helpful as always. He is friendly and coop I purchased my car from Keyes Lexus, and I am using the service department since then. Mike Nazari was very helpful as always. He is friendly and cooperative. Very quick service. More

Service I took my car in for its 35,000 mile service and everything went very smoothly. I was very pleased with the visit. This is our 4th Lexus and I am al I took my car in for its 35,000 mile service and everything went very smoothly. I was very pleased with the visit. This is our 4th Lexus and I am always pleased with Keyes. I keep purchasing cars and servicing them at Keyes because of Alan Pliss' continually great personality, knowledge and professionalism. More