Back

Keyes Lexus

Van Nuys, CA

4.7
1,682 Reviews

5905 Van Nuys Blvd

Van Nuys, CA

91401

Directions

By Type

1,682 Reviews of Keyes Lexus

August 06, 2011

Sold me a car they did not have in stock. Promised it from other dealer that day. Waited hours and then went home. NEVER called to keep me up to date. Next day I called them and they admitted they did no More

by SCgreig
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edmund
July 20, 2011

I had a message come on my display about low fluid. I came into Keyes Lexus for the quick lube guys to look at it. I wasn’t sure what it was but the guys told me they’ll take care of it and not to worry. More

by kellyslora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe
June 08, 2011

Everyone was very friendly. They really wanted to work with us on the price and were trying really hard to get us what we needed. Dave Borgyan (sp?) was a fantastic help. Great guy! He seriously deserves More

by romymarcus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Borgyan
April 28, 2011

Frustrating.... I had a great 99' Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get More

by shellyking83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Staff at Keyes Lexus
April 11, 2011

Attempted to obtain an internet quote, but was told our price was "way too low." We didn't even get a counter-offer or any attempt to really work with us on the price. We also requested the specs of the More

by elsasham
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam Santoso
April 10, 2011

I went to dealership to purchase a used car and after a credit check, I was told I needed a co-signer or a minimum of $15,000 down payment in order to finance the loan. I feel the dealership should have ha More

by Mary Norment
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknow
March 22, 2011

About a year ago, Lexus announced their new CT 200h hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lex More

by matt_tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Santoso, etc.
February 18, 2011

Worst dealer in the valley, hands down. Looking to buy my first new Lexus, they gave me the worst sales tactics and sales pitch. As a first time buyer I thought I was being punked by Aston Kutcher. These More

by mokanai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edmund Obieka
February 16, 2011

Consistently one of the worst Lexus dealers around. I have attempted to buy a Lexus here as I've bought 2 in the last 6 years. I've also gone with friends who are buying Lexus vehicles as Keyes is near More

by mforrester
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Floor Manager
January 26, 2011

WORST CUSTOMER SERVICE IN SERVICE DEPARTMENT I EVER SEE IN LUXERY BRAND CAR. WORST DEALER TO WORK WITH !!!!!!!!!!!! I WILL NEVER BUY ANY CAR FROM THIS DEALER AGAIN !!!!!!!! I GOT CALL FROM DEA More

by mustaqkhan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
...
164
...