Keyser & Miller Ford Inc.

OUTSTANDING DEALERSHIP! CHARLIE,MARY AND DAVID WENT OUT OF THEIR WAY TO MAKE SURE I WAS SATISFIED WITH MY PURCHASE TO ME THAT MAKES A SATISIFIED CUSTOMER CHARLIE,MARY AND DAVID WENT OUT OF THEIR WAY TO MAKE SURE I WAS SATISFIED WITH MY PURCHASE TO ME THAT MAKES A SATISIFIED CUSTOMER More

Long story here... I bought a certified pre-owned 2007 ford Freestyle with 45,000 miles on it from Keyser Mileer Ford about 4 years ago. 2 years after i purchased, the transmission died, and I was told th ford Freestyle with 45,000 miles on it from Keyser Mileer Ford about 4 years ago. 2 years after i purchased, the transmission died, and I was told that it would not be covered under my warranty. Three weeks later after I found that 3 different transmission companies would not work on my car because it had a CVT transmission in it, I called Rick from the dealership to see if he had any ideas. After putting me on hold, he informed me that I was miraculously covered, even though I was told I was not 3 weeks before. So, Keyser Miller Ford had my car for about 3 weeks, and replaced the transmission. (Side note - I was assured that Keyser Miller Ford would do all the work on the car at the dealership. However, I found a tag on my keys from a transmission place in Norristown. Obviously, they sent it out.) Fast forward 18 months, and my car starts to act up, making sounds and not being able to shift just like before. I immediately call Keyser Miller Service to tell them what is going on. The new transmission that I was told came directly from ford 18 months ago, was not under warranty because my car had 101,000 miles on it. At the time the transmission was replaced, the car had 78,000 miles on it. So, the first transmission lasted a whopping 33,000 miles and the second transmission lasted an incredible 28,000 miles. I asked the service person on the phone, Nick, if it was normal for a car to need 2 transmissions in that amount of time and miles. His response was "absolutely not." When I asked if they or Ford would do anything for a customer who has owned 5 fords, he said no because the car was 1,000 miles over 100,000 miles. So, I had the car towed to Keyser Miller Ford hoping and praying that they would tell me that I was wrong and that the transmission was fine, and there was something else wrong with the car. Unfortunately, I was right, and the car would need a new transmission and the estimated cost would be between $5,000 and $6,000. The Kelly Blue Book Value on a 2007 Freestyle was $4500 for good condition. No one in their right mind would pay that for a transmission that would likely only last another 18 months. In the end the actual price I was told by Nick in the service department would be $6700. (Side note - of all the service people I have ever dealt with in my 35 years of car service, this man was the most arrogant, ignorant, and rude.) My next step was to call Ford Customer Service. Surely, they would want to make right on this. Being as I have been a loyal Ford customer for over 35 years. Wrong! I got the same answer, "We are terribly sorry, but the car is too old and has too many miles on it." The next thing the woman said gave me a little hope. She said, "You should go back to the dealer, and I am sure they will give you a very good price to trade your car in and purchase a new one from them." I did just that, and I was told, since the transmission is so expensive to fix, they could offer me only $500 for my car that should be worth $4500. Local junkyards gave me quotes from $575-$655. So, I guess Keyser Miller figured they could get another $155 out of me. So much for a fair trade in value. Needless to say, I had a junkyard pick my car up, and I am now searching for a new car. When I went to retrieve my keys from the service department to turn over to the tow service, I was charged $75 for the diagnostic test that was done. The service person informed me that they were giving me a deal in only charging $75 as the normal price is $100. Wow! What a great discount, so generous of them. I will never buy another Ford, and I will certainly do everything I can to warn people about the poor service I received at Keyser-Miller Ford in Collegeville, PA. If you have a Ford Freestyle with a CVT transmission, trade it in now as it will only cause you problems! And by all means, stay away from Keyser Miller Ford if you want to deal with people that will treat you with respect and decency. More

Employee I worked with,Mary Stevens,is highly knowledgeable person,all my questions were answered promptly and correct.Car prepared for sale,been waiting for me,when I arrived and looked as good, knowledgeable person,all my questions were answered promptly and correct.Car prepared for sale,been waiting for me,when I arrived and looked as good,as new.All paperwork was done fast and without any mistakes.Will highly recommend this dealership to all my relatives and friends. More

We were looking all over online for a used vehicle to strictly fit into our budget. Keyser-Miller had a really good vehicle with a GREAT price...below Kelly Blue Book value. We live about an hour away strictly fit into our budget. Keyser-Miller had a really good vehicle with a GREAT price...below Kelly Blue Book value. We live about an hour away and have 2 little ones, so I preferred to find out as much info as possible via emails to save a long drive. I was SOOO pleasantly surprised when Mary was so kind and happy to speak via email...most of the other dealerships that I'd contacted had their typical salespeople calling our house constantly. Instead, Mary was very helpful and honest and up front. I could tell that I could trust her from the beginning and she proved me right. We were able to figure out a deal via email concerning the price of the car, our trade-in value and our interest rate and financing. When my husband and I felt comfortable with the numbers we finally went to see the car. It was great, just like Mary had described it. The dealership even allowed us to have it for the day so that we could bring it to our local mechanic and have it checked out. When we did there were very few things that they pointed out. But when I told them to Mary she said that the dealership would have them fixed. My husband picked up the car this morning and it is perfect. I never expected to have such a flawless experience at a dealership, but we did!! I highly recommend this place! More

Never thought I'd buy a Ford but fell in love with the Edge when I rented one and went to Keyser Miller Ford today and bought a 2010 Edge Limited. This was the best car buying experience I've had and I Edge when I rented one and went to Keyser Miller Ford today and bought a 2010 Edge Limited. This was the best car buying experience I've had and I've bought lots of cars over the years. Being a woman, I tend to think many car dealers try to take advantage of us but not at this store. My salesperson was Mary Stevens and she spent hours with me going over the vehicle, letting me waffle between trim levels and colors. Going through the finance office was also great, no pressure at all and I know I got a great deal. I highly recommend buy a new or used Ford at this dealership. Be sure to ask for Mary Stevens! I can't wait to pick up my new car tomorrow morning! More