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Keystone Chevrolet

1.5

5 Lifetime Reviews

8700 Charles Page Blvd, Sand Springs, Oklahoma 74063 Directions
Sales: (918) 913-0377

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5 Reviews of Keystone Chevrolet

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October 31, 2016

"Stereotypical Used Car Experience"

- JSGC

We found the car we wanted online and I came to check it out on 9/30. The salesperson quoted me $1,000 more than the online asking price. I returned the following day where we requested a different salesperson. When negotiating a price, he repeatedly subtracted our down payment, saying, "well, because of your down payment, you're really only paying $X." No, that is not how math works. We purchased the car regardless and left the lot with an empty gas tank and to find they'd applied a tacky dealership logo to the car while we were in financing. On 10/27, we were stranded, leaving the hospital with an hours-old newborn, when the battery malfunctioned. We called Keystone the next day and made the first available service appointment. After evaluating the car, they called to inform us the battery would need to be replaced and it was not covered by our extended service package. No offer was made to mitigate the fact we haven't even owned this car for a month. All in all, this is what people expect from sleazy used car sales. Could it have been worse? Of course. For what we paid for the car, did we deserve better? I think so.

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Recommend Dealer
No
Employees Worked With
Justin, Joshua
October 25, 2016

"LIERS"

- Rae

Paid $300.00 for them to fix my car, it was stuck in park. They fixed the wrong thing! And now they want more money to fix it right. How do I know they will fix it if I pay them more?

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No
Employees Worked With
Dave
July 09, 2016

"Story changes "

- Trshepard

So my wife and I were lied to twice by 2 keystone Chevrolet employees. don't listen to there radio advertisement it's a lie to. First guy got our paper work done let us test drive the equinox that we wanted. Then to only tell us we only have 17 so the 20% off deal will only work on 16 and we don't have anymore. Its like you could have told us that be fore you insisted on us drive 2hours away to only tell us we don't have anymore.. I talked to second guy told him about the first guy he wanted to say something about him but he didn't. So I started telling him our deal he said we can get that for you. I told we were told you didn't have anymore 2016 equinox he said I think there's still some yeah there's 4 or 5 I said on the lot he said yeah. We were almost back home from the first experience there. He said just come on back down we can get the deal done. But my work has to be at work he said well can she go in late I said you will have to talk to her. He told her just tomorrow morning before 9 I can still get you the deal so we get there this morning and the guy was like what type of vehicle you want. I wanted to say I thoght we had a deal for getting one of the equinox but I never said anything. Well he went to go get car appraised. Came back if you had some that will but your car or come up with 2 or 3 thousand Then we can get it done. I said that's not even what you told us on phone. Then walked out

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Recommend Dealer
No
Employees Worked With
Ricardo and jody
November 08, 2012

"Highly suggest you stay away from these shiesters. All..."

- Jordanator

Highly suggest you stay away from these shiesters. All smiles and lollipops when you buy your car but try getting good customer service when you go in for repairs. Ripped off on repairs. Ripped off on an inferior battery that they wouldn't make good on. This is what happens when you have hillbillies running a car dealership

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Recommend Dealer
No
Employees Worked With
Mike Henry and Scott
January 13, 2012

"I purchased my vehicle from Keystone Chevrolet and had it..."

- Pritnert

I purchased my vehicle from Keystone Chevrolet and had it back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed something, but did not fix the problem I took it in for. I have had it back twice now and they claim they cannot find the problem. I took it to another certified mechanic who found the problem immediately. When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem I already paid them to fix in the first place. I would highly suggest no one purchase a vehicle from Keystone or have them repair your vehicle. They have this situation by breaking the contract they sell with their vehicles. I had to use a different Chevrolet dealership to get the problem fixed. They were not surprised in the least that this situation occurred at Keystone in Sand Springs. How many service members can one shop go through? The time before this whole mess, I had them just do a simple oil/filter change. They reset the button, but only added 2 quarts of oil.....the low oil light came on within 500 miles. They are crooks and will look for ways to screw their own customers. Save yourself the headache and trouble and take your business far from Keystone. I would love to visit with Mike Frizell personally about this situation, but he has yet to return my call.

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Recommend Dealer
No
Employees Worked With
Scott Baldwin and Regina
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