Kia Cerritos

I worked with Fred, the Internet Sales Director, primarily. He was great. From our first interaction he was honest, upfront, and timely to all my inquiries and requests. I requested out the door pri primarily. He was great. From our first interaction he was honest, upfront, and timely to all my inquiries and requests. I requested out the door pricing on several vehicles and he provided what I wanted with no pressure. At the dealership we worked with Gerald. He was great to work with as well. Very professional and personable. They are a great no pressure team. They were very different from most other dealerships I have dealt with over the years - in a good way! The only minor downside was the finance person. We paid cash and declined all optional services she promoted. She was not very engaging or personable. I didn't realize until I got home she did not give me a receipt for my cashiers check. A quick inquiry to Fred and he was able to follow up with finance and get it to me quickly. I picked my car up on a Friday. My daughter and son in law were also car shopping. I referred them to Fred and they had their new vehicle on Sunday. Same upfront, no nonsense process. If you're in the market for a Kia I highly recommend Fred at Cerritos Kia! Thanks Fred and Gerald. More

Customer service is exceptional, the staff members are always responsive and great work done always!! always responsive and great work done always!! More

Great service every time I bring my car in. Victor is great! He is always so helpful and efficient, I couldn't ask for a better service advisor!! Victor is great! He is always so helpful and efficient, I couldn't ask for a better service advisor!! More

Really great customer service. I will definitely be recommending this establishment to all my family and friends. I will definitely be recommending this establishment to all my family and friends. More

Marilynn was very professional and attentive. She was very helpful and explained the whole process. She was very helpful and explained the whole process. More

Marilyn was great, she was very attentive and she explained the process of our service. She was professional and kept us informed the whole time. I would highly recommend Marilynn to my friends. explained the process of our service. She was professional and kept us informed the whole time. I would highly recommend Marilynn to my friends. More

The service department is well organized and easy to schedule an appointment online. Dropping off the vehicle is easy as well. Service is prompt, professional and fairly priced. I have been going to the schedule an appointment online. Dropping off the vehicle is easy as well. Service is prompt, professional and fairly priced. I have been going to the KIA Cerritos location for over 12 years now, bought 2 new vehicles and always had everything serviced there. Travis is very knowledgeable, professional and easy to work with. Much respect to the entire KIA Cerritos crew. I look forward to purchasing my third vehicle there in the future. Keep up the good work, you guys are doing an amazing job! More

Waiting room is always clean with plenty of seating for customers. Snack machine available. Victor takes excellent care of us. Always goes over everything with us and listens to any concerns we may have an customers. Snack machine available. Victor takes excellent care of us. Always goes over everything with us and listens to any concerns we may have and makes sure we are satisfied. He is the best. Our car comes out clean and service is complete. More

Appointment was scheduled promptly at a convenient time. Techs got on the oil change right away and were up front with the time would take. They finished when they said they would, so this was easy for us. Techs got on the oil change right away and were up front with the time would take. They finished when they said they would, so this was easy for us. More

Randall was very professional and helpful. He explained the process and broke down the service I would be receiving for the day in a manner that I could understand. He explained the process and broke down the service I would be receiving for the day in a manner that I could understand. More