Kia Cerritos

Deception in Several Areas This review is a WARNING to those buying a car at Kia of Cerritos. While the overall price I was quoted for my car was very good, they TACKED ON $560 This review is a WARNING to those buying a car at Kia of Cerritos. While the overall price I was quoted for my car was very good, they TACKED ON $560 in "dealer add ons" such as "Phantom Footprints" which is a decal stuck on doors, hood and trunk to help identify the parts of your vehicle if it is stolen, and mud flaps. There is NO COST to the dealer for the decals, and on another car I bought elsewhere that had them already "installed", I refused to pay the fee, and the car was not registered with the company. That was fine with me. Oh, the "insurance" is ONLY GOOD FOR FIVE YEARS! They charged $100 over cost for mud flaps! But like I said, the price was ok, I just don't like being FORCED to buy something I don't need or want, AND THAT THEY ARE NOT UPFRONT IN TELLING YOU THIS WHEN YOU ASK FOR A QUOTE. That is a VERY DECEPTIVE way of doing business. And yes, I started to walk out! I asked them to adjust the price to remove "one or the other" from the cost of the car. They had to talk to "the manager." "Moe" is some sort of "manager and he is a jerk. You can tell by the look in his eyes, you aren't going to get anywhere with him. He talks down to you. At some point, someone said, "Are you going to walk over $300?" I should have said, "Are you going to let me walk over $300?" I suggest you TRY THAT! Deciding to go through with the deal, they ran a credit check on me. They were impressed! We talked about taking the Kia $1,000 rebate which means you HAVE to use Kia financing. Kia is offering 0.9% but no rebate. I opted to take the rebate and go with Kia's offer of 2.9% for 60 months. This is where the deal went WAY SOUTH! Alex, another jerk, wrote my purchase contact for 5.9% for 72 months!!! xxx? 5.9% is not even a Kia offer, and especially since my credit is very good! Jerk never pointed this out on the contract...I looked at it and handed it back to him. I said, "This isn't what we agreed on." After some more jerking, he told me that the 2.9% offered by Kia has an ADDITIONAL 1% TACKED ON FOR "DEALER PARTICIPATION" AND THAT GOES TO THE DEALER, not the finance company! It's just one more deceptive thing they did in order to make more money. That makes the loan 3.9%. He said we could still walk out on the deal. Why do they wait until the last minute to tell you this? I again should have said, "Are you going to let me walk over 1%??" I don't believe that additional percent is mandated by Kia Corporate! Also, they charged me a legitimate “tire fee” on the SPARE TIRE, but there is NO SPARE TIRE on this car! Yeah it’s only $1.75, but multiply that by the number of cars this “high volume” dealer sells and it become significant TO THEM! Just another example of how they line their pockets and rip off customers. Finance jerk was not friendly and didn't even push his big "money maker"...the extended warranty contract. BTW, read those (the actual CONTRACT, not just the "sales pamphlet”) very carefully! Many newly designed parts such as "electric steering" seem to be missing as being covered. Also, "normal wear and tear" is not covered, only "mechanical breakdown" is covered. Who decides THAT for you? A judgement call at best!! Very vague and ambiguous language for an asking price of $2,000!! My new car was only quickly washed before they gave it to me, with many water spots because they didn't do a good job drying it. No coat of wax. Tires at 42psi "cold" when 33psi is recommended! Some dealers offered a "year of free oil/filter/minor services, one offered "LIFETIME" on those. Kia of Cerritos offered "your first oil change is free." Maybe that's because I got a good deal on the car, they couldn't afford to throw those in? There was a small chip in the paint on one door, so I asked for a small bottle of touch-up paint ($15?). Nope. Came with a full tank of gas though! Just be VERY AWARE of EVERYTHING they do! They are probably typical of most stealerships that deceive to make profit, rather than stand out for being upfront and HONEST. I'm sure if I paid full MSRP PLUS ADD ONS and over $3,000 in "added dealer markup" I would have been treated like a (stupid) king! I hope this helps someone become a smart(er) shopper!! More

Very very slow service. Started off well and they seem to know what they're doing, but they are very slow and they don't let you know whats going on. We were left in the waiting area for over an hour. Very i know what they're doing, but they are very slow and they don't let you know whats going on. We were left in the waiting area for over an hour. Very inconvenient. More

I requested information from this dealer to lease a Kia Soul. I do not want to waste my time going into a dealership and it not working out so I attempted to do this all through email. I received an emai Soul. I do not want to waste my time going into a dealership and it not working out so I attempted to do this all through email. I received an email right away saying they were working on my request. I responded saying I had a trade in vehicle and what that was and now response. I then received an email back with a quote to purchase it. I responded saying my request was for lease information and no answer back. I received an email asking how my service was with them and I filled it out saying bad and they could have leased a vehicle if they would respond to me AND STILL NO CALL BACK! Some customer service they! More

I had a pleasent experience dealing with these guys. They weren't rude or pushy and didn't look at me like I was loitering like ALL of the other car salesmen on the cerritos auto square. They worked with me weren't rude or pushy and didn't look at me like I was loitering like ALL of the other car salesmen on the cerritos auto square. They worked with me until we both agreed upon a deal that was satisfactory. Rene and Greg were very friendly and I look foward to doing business with them in the future and would highly recommend this dealer to anyone. More

Best experience I ever had when purchasing a car. Michael is very good at what he does, he made sure he worked hard to give me what I was looking for in a car and financing. Great job. Ill be taking my daugh is very good at what he does, he made sure he worked hard to give me what I was looking for in a car and financing. Great job. Ill be taking my daughter today to Kia of Cerritos. More

Buyer beware! I walked in with an advertisement in hand. I qualified for two of the discounts offered, and when we went to purchase the vehicle, they only wanted to give us one discount - the lesser one. A I qualified for two of the discounts offered, and when we went to purchase the vehicle, they only wanted to give us one discount - the lesser one. After we went back and forth they agreed to the two discounts, but guess what, all of a sudden here was a "dealer prep fee" of $695. At no time was that fee advertised or included on eth dealers stickers on the vehicle. These folks are not to be trusted. I have bought numerous vehicles in the past off advertisements like the one Kia of Cerritos is using without having any problems. I will never buy a vehicle from them. I have called and filed a complaint with Kia Motors U.S.A., and I am also in the process of filing a complaint with the Better Business Bureau and the California Department of Motor vehicles. DMV monitors dealers and I suggest others do the same. More

I went to this dealership with my wife and mother (potential co-signer if needed) and when we arrived they were pretty cool. As we talked to them about price they began to become irritated. The sales (potential co-signer if needed) and when we arrived they were pretty cool. As we talked to them about price they began to become irritated. The sales man said they were willing to lower the sticker price until we got in the office with them then he said they cant lower the price at all. We were hesitant but still willing to purchase the vehicle. We dont have great credit, and after they checked our credit the sales man came back in and said you dont qualify (extremely rude) and said so I guess thats it see you guys. I said my mother is willing to co-sign and the guy said no you cant have a co-signer you just have to go somewhere else. We knew because we were talking the price down we upset him because we caught him lying multiple times to us. We went to a dealer ship of beach (nameless) and they totally hooked us up with my mother as a co-signer. More

Beware of dealer contract mistakes. Double and Triple check their work. Even when they send a letter that they made a mistake, they ignor you when you ask how they are going to correct the problem. You check their work. Even when they send a letter that they made a mistake, they ignor you when you ask how they are going to correct the problem. You end up having to chase your own paperwork correction. They completely will ignor you. They will not return your calls and they will not respond to your letters. More