Kia Country of Savannah - Service Center

Damaged the car and refused to fix it Worst service and worst customer service of all times. I had a terrible and frustrating experience with the Kia service department and its manager: Mi Worst service and worst customer service of all times. I had a terrible and frustrating experience with the Kia service department and its manager: Mike. Just before Christmas I had four tires replaced on my 2011 Sedona from a local tire shop (not Kia). They immediately raised the flag that one rear brake caliper was missing BOTH securing bolts. This allowed the caliper to move into the wheel rim and get grooved/damaged. According to the car maintenance records I had on file, the only 2 previous visits were at the Kia dealer. The first, less than 12 months before, where they replaced the brake pads and worked the rotors, the last in July for routine maintenance were they checked the brake pads and rotated the tires, so they stated. It is fairly clear that the mistake (bolts not installed) was done during either one of these 2 maintenance visits. Even worse if it was done last year and got completely undetected during the most recent one. In good faith I explained the issue to Mike, service manager, he told me he needed to check with the GM Jeff and get back to me the next day. He never returned the call and only after several attempts I was able to reach him. He told me that he and Jeff cannot do anything because the first visit was too long ago and could not be considered an issue due to the amount of time past. I explained that the caliper may no longer be structurally sound and that it does not matter if it happened 5 or 12 months ago, it is still their fault. Note that the work was still under warranty for both services (12 months) They were faced with an evident mistake that jeopardized the car braking system and endangered the safety of my family. If nothing happened is just for a chance, not an indication that there is not a problem. This is what you get when you deal with sloppiness and blatant incompetence. More

VERY disappointed . . . I spent 5 1/2 hours at KIA Country of Savannah this morning to have some work done on my 2015 KIA Sorento. 1. Oil change 2. Replace a burned our dom I spent 5 1/2 hours at KIA Country of Savannah this morning to have some work done on my 2015 KIA Sorento. 1. Oil change 2. Replace a burned our dome light 3. Fix a headlight that wasn't working properly 4. Fix an issue with my trunk not opening properly 5. Check on an issue with my transmission. After 5 1/2 hours, I had an oil change. The dome light . . . no bulb in stock. The head light . . . replaced bulb, didn't solve the problem, and then was told I would need a new headlight assembly unit . . . $943.83! For a headlight. So now I'm driving my car with a headlight that doesn't work properly and is dangerous. PLUS, they left the cover off the back of the headlight assembly under the hood. Will have to go back and get that. Turns out there was no problem with my trunk, just a metal strip that was on my bumper that had come loose and was hitting the trunk lid. Had this same problem two years ago and it was fixed at no cost. The 4" of loose metal could have been glued down and fixed. They "didn't have the correct adhesive to do this correctly", so I needed a new strip. $258.00. And according to KIA Country of Savannah, the technician and service manager drove my car and couldn't identify any problem with my transmission. I drive this car every day and I know when something is not correct. So I went to an auto parts store and bought a $2.00 light bulb for the dome. Fixed myself. Also bought a $6.00 tube of glue, and fixed my bumper strip. As for the headlight, I have absolutely no doubt I will be able to get this fixed somewhere else for A LOT less than $1000. As for the transmission, I guess I'll have to wait until something goes seriously wrong with it and then spend what it takes to get it fixed. I ASSURE YOU, IT WILL NOT BE FIXED AT KIA COUNTRY OF SAVANNAH. They have received the last dime I will ever spend at their dealership. I get asked all the time about my KIA and have always had nothing but rave reviews for my vehicle. But KIA Country of Savannah seems to have developed the attitude (since my lease expired) that if you're in there to have work done, then they are going to take advantage of the situation. 5 1/2 hours and I got an oil change. Fixed two of the problems myself when I got home for $8.50. I know this review will probably never make it to their website, but I'm posting it any way. I will also post this review any other place I have the opportunity, and tell everyone I know. KIA Country of Savannah . . . you have lost this customer. Howard Barrett More

Service with a smile Since purchasing my 2016 Sorento and having it serviced on a regular, the service team is always their smiling and ready to help you guys are top notc Since purchasing my 2016 Sorento and having it serviced on a regular, the service team is always their smiling and ready to help you guys are top notch. Thank you for making my Kia experience genuine. Happy New years to the entire staff. More