Kia Mall of Georgia

I rated a 3 because I have we have had a couple of good experiences in the past, however, the last one was a real disappointment. When we purchased our Sorrento many years ago, it was a good experience al experiences in the past, however, the last one was a real disappointment. When we purchased our Sorrento many years ago, it was a good experience although the person that we dealt with is no longer there (I wonder why). A couple of months ago, we made a service call and the service rep recommended to my wife a change in the cabin air filter rather than asking if the cabin filter had been changed. No knowing all of the details (such as it has just been replaced a couple of months prior), she agreed. So we ended paying for replacement of a clean cabin filter (why didn't the service tech question that when it was replaced, assuming he actually did replace it)? When I confronted the service rep with my issue, the response I got was 'Well, she approved it'. I agreed and stated that I wasn't trying to avoid paying for the service, I was concerned about the manner in which the issue originated. The reps attitude was one of indifference, not one of customer concern , an attitude I found most distasteful. A simple apology for the misunderstanding would have been sufficient, however, what I got was a haughty attitude that indicated to me that we were just another customer and he could care less. Since we live in the area, we will give them another shot but another such experience will eliminate them from future patronage. Note that I had to rate an individual for the review to post but Scott is not the one we dealt with - don't remember the name of the service rep we actually dealt with. More

I bought a 2018 Kia Optima at this dealership, what a mistake that was.The car had a oil consumption issue that was never solved,Never will buy another Kia!Sold that xxx.I was told to just let the engine mistake that was.The car had a oil consumption issue that was never solved,Never will buy another Kia!Sold that xxx.I was told to just let the engine blow up. More

Service department. Highly not recommended, asking me questions , one of them why I scheduled an appointment on my work day. Well I work 7 days a week, and I don’t have Highly not recommended, asking me questions , one of them why I scheduled an appointment on my work day. Well I work 7 days a week, and I don’t have days off. Also why I didn’t schedule an appointment where my work is . It’s a brand new Kia 2026 , only few weeks old, and significant issues should be addressed that should not be happening in brand new car. The place does not provide loaner and diagnostics might take hours More

The worst experience I have ever had. I have called them 10 tens just this morning and I cant get anyone but the receptionist to answer. I have called them 10 tens just this morning and I cant get anyone but the receptionist to answer. More

I have come to this dealership on serveral occassions and it has been a great experience. My guy Will always takes care of me when its time for my car to be service. Will is very informative and keeps it rea it has been a great experience. My guy Will always takes care of me when its time for my car to be service. Will is very informative and keeps it real. My employee of the month. Overall, no pressure from service or sales. More

just now NEW Worst purchase experience of my life. I work in the car business and I understand how things work. This dealership still attempted to take advantage of me and my situation and did not tre I work in the car business and I understand how things work. This dealership still attempted to take advantage of me and my situation and did not treat me with respect. I asked for the car to be cleaned up and ready to go when arrived there since it was an hour and a half travel time to get to the dealership. When I arrived the car was dirty and had stickers. The vehicle also had some very nasty curb rash on the right side and the vehicle was positioned in order to try and conceal that. The final nail in the coffin was the tires themselves on the car were well below safety standards measuring at 2/32nds in the front and 3/32nds in the rear. Which I did not discover until I got the car back to my dealership and put it on a lift. This endangered the life of myself and my daughter. They refused to pay to have the tires replaced at my dealership of choice because at this point all trust in them performing the work with integrity was lost. After haggling for quite some time to rectify the issue they tried me make me do the 1.5 hr (40 mile) trip to their dealership so they could save a couple hundred bucks on their mistake. I would never advise anyone to purchase ANYTHING from this dealership. More

I was gifted a 2010 Forte with only 4,900 miles on it and a perfect interior. The air had just started blowing only hot air. I the vehicle here and told them to fix the air and see why the horn bare it and a perfect interior. The air had just started blowing only hot air. I the vehicle here and told them to fix the air and see why the horn barely worked. I did not ask them to perform any other service. Three days later, I got a call from Michael and he said the technician "cracked " the control facia cover as he was removing it and should they continue. I envisioned a crack in the facia that pissed me off but what could I do about it, I needed the air to work. I then got a text from Michael saying " Great news Jeff Your vehicle is all serviced and ready to come home!" When I got there , I was presented a bill for $168 and found my control facia in several pieces in a box on the front seat. There was also a list of suggested service that was over $2,000 and a part list for a new air control head for over $1.900. There was no ETA on the new head or the facia. So, I paid $168 and still had no air control but worst of all, I had gaping opening in the top of the dash and in the control facia. They acted as if this was a normal service repair delivery, no apologies and no repairs and no timeline to fix it. I contacted Chad, the General Manager and asked what they would do about the damage they did to my vehicle and he said "they said they told you" and I said they said there was a crack not gaping holes in the dash. I asked that they refund the $168 and he refused. The radio worked perfectly when I dropped it off but did not work when I picked up the car and they had no idea when parts would be available for the air conditioning or the parts on what they damaged. I took the car to Wheatley's garage and Mike found a used air conditioner head for $100 and a top center piece for the dash and a facia cover which brought the dash back to 90% of what it was. When I pulled into the service area initially, I was ignored for ten minutes as the reps shuffled paperwork and several other employees walked through. When I picked the car up there was no conversation about what happened and a rush to get rid of me. When I talked to the GM he seemed distracted and offered no compromise or apology except to say we told you so. I trusted KIA with my vehicle and as an owner of two KIA vehicles I have to say I will never have another one. KIA customer service said they do not get involved in Dealership issues. More

3.5 out of 5. I would have loved to give a five star review and with a heavy heart I fear I must report my car buying experience wasn't flawless. A lot of the experience very much met my expectations, review and with a heavy heart I fear I must report my car buying experience wasn't flawless. A lot of the experience very much met my expectations, however there were two things that marred the experience. To start the salesman was very friendly, personable, well informed and a pleasure to work with the day I purchased the vehicle. Initially I was told my first few oils changes, service and gas tank would not cost me anything which sounded like a complimentary feature. Later while signing I found this was a $1000 service tacked onto the financing of the vehicle. I did feel a little betrayed and would have liked more transparency on that. After leaving the dealership I also found my odometer was at 75 miles and not 10 like the contract stated. Not alarming, but just a small discrepancy. The major issues came the next day when I inspected the vehicles tires. I found one of the locking lug nuts completely missing on the driver's side front tire and the locking lug nut on the driver's side rear tire was loose and able to be removed by hand. I had to purchase two lug nuts and install them in order to drive safely. I called the next day and explained the situation and was told to come in when I was in the area. I committed to coming in the same day and further explained this experience was a hardship on me. When purchasing a brand new car and committing to a long financial relationship, I felt this type of situation was very irregular and I wanted to be made "whole". The emotional frustration, commuting to/from dealership for the correction, time lost from work and having to reschedule my day/etc. Essentially they did correct the issue, returning $10 to me for the cost of the lug nuts I purchased, however nothing beyond a blanket apology was offered for my inconvenience. I expressed earlier at minimum I thought my gas tank could be refilled (quarter tank = may be $15?). I left with the problem corrected, but did not feel anything was done to amend for the snafu, which had I not noticed, may have damaged my wheel over time or even put me in danger. I also felt someone in management should have come over, offered a full apology and made a commitment to prevent this kind of issue in the future. Also, due to the amount of time and personal inconvenience, I still believe more was in order than just returning to me the cost of two lug nuts. I am overall not completely displeased with my purchase, but I am not sure I feel completely confident I would purchase from this dealership again or recommend anyone. More

The dealership has always been accommodating to work with although I caution anyone to research Kia’s products because they have some terrible engine problems. although I caution anyone to research Kia’s products because they have some terrible engine problems. More

Do not let them rush you, shop around to get the best price because dealerships vary in the dollar amount of fees they charge, and thoroughly inspect the price break down at each place. Don't be shy ask price because dealerships vary in the dollar amount of fees they charge, and thoroughly inspect the price break down at each place. Don't be shy ask clarifying questions for line items you don't understand. They may give you one price for tag, title, fees. Ask for a breakdown. The salesman is there to make money off of you not to get you the best price. Jim Shorkey Gainesville Kia quoted $3000 less in my initial out the door price compared to Kia Mall of GA for the exact same 2023 Kia Sportage. Jim Shorkey Gainesville Kia was more honest in their sales than Kia Mall of GA who uses dishonest tactics to try and scam you out of more money. Required Charges: - Agreed Price of Car - TAX: GA Title Ad Valorem TAX (GA TAVT) (georgia.gov has an ad valorem tax calculator) - TAG: $20 TAG Annual registration - TITLE: $18 TITLE - If you buy/lease a new car there is a $3 GA MV Warranty Rights Fee which funds The Georgia Lemon Law which serves to ensure the manufacturer of your car repairs defects and if it cannot after a reasonable # of attempts it is found to be a “lemon” they must replace or buy back your car. FEES added by dealership: - Administrative Fees - charging over $25 ETR Fee - charging over MSRP OPTIONAL Additional Costs: -Prepaid Maintenance - Additional Warranties (like CAPJEN Paint Warranty) Natalie in finance when signing your paperwork will say "this is a warranty provided at no extra cost to you" and have you sign. Verify her statement before signing. Review your price breakdown thoroughly make sure your aren't paying for it. They may charge over MSRP for new cars which means you are paying over retail. Using the Sportage I was shopping for as an example. The salesman was William nickname Zorro. If they are honest they will tell you the retail price is $35,385 PLUS a market adjustment of $XXXX when they charge over MSRP. Kia Mall of Georgia is not honest, they will list the retail price on your "out the door price" higher so as not to alert you they are charging over MSRP in hopes you don't notice. Be sure to look at the price sheet in the window of the car vs the listed price on the offer. For the 2023 Sportage they listed the retail price as $37,385 when MSRP is $35,385 and didn't mention the market adjustment. If you don't want to pay over MSRP walk away. They automatically add in $999 prepaid maintenance to the "out the door price." Zorro/Williams was dishonest insisting this was not optional. It CAN be removed. Jim Shorkey Gainesville Kia did not automatically add that in. They automatically add in $1,405 for CapJen Registration which is a 5 year limited warranty - Paint Guard Warranty. Most importantly please note that there is a Manufacturers warranty already in place and this additional optional warranty does not cover manufacturer's defects, your Kia warranty will cover that. Zorro was dishonest misrepresenting it as a required fee. You DO NOT have to agree to adding this. If they insist and will not remove it find a dealership who won't try to scam you out of $1,405. Jim Shorkey Gainesville Kia did not automatically add this in. Ask for the paperwork read the coverage decide if it is right for you. Kia Mall of GA charged $599 for Administrative Services Fee/Documentation Fees. Jim Shorkey Gainesville listed $699 so this seems to imply it is a variable / negotiable cost. Kia Mall of GA charged $99 fee for ETR (Electronic Title Transfer). Unlike with the Temporary Tag they provide you there is no law preventing dealerships from charging customers a fee for ETR services. According G.I.A.D.A (giada.org) website the cost to the dealership per transaction is only $25. So anything above that is profit for the dealership. ETR is a tool available to dealers to allow them to submit title applications and TAVT payments to the customer’s county tag office electronically. As of January 1, 2018, all dealers in GA are required to participate in ETR to register a title. Jim Shorkey Gainesville Kia listed $195 for this service. More