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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
730 Reviews
Call Service Center (512) 583-1900

730 Reviews of Kia of North Austin - Austin - Service Center

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May 02, 2024

"I had a very pleasant experience during my service appointment. When I arrived, my service advisor greeted me and collected the necessary information about my vehicle. He informed me that the service More

by blharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacey
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May 02, 2024 -

Kia of North Austin responded

Thank you for the review! We're glad to know your service appointment at Kia of North Austin was a pleasant one and that we were able to get you back on the road quickly. See you next time!

Helpful
May 01, 2024

Great service. Cool app that let me know what needed attention and let me agree or reject each recommendation. It also allowed me to track their progress. Very up More

by Mikail D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viki Donjuan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice lady at accounts received
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May 01, 2024 -

Kia of North Austin responded

Mikail, we're glad to know you found our app and service helpful at Kia of North Austin. We always aim for transparency in pricing so it's great to see that reflected in your experience!

Helpful
April 27, 2024

Had my car looking clean right out of the shop complimentary and an uber for lunch while we waited More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Kia of North Austin responded

Matt, we're delighted to hear that you had such a positive experience at Kia of North Austin! Providing complimentary services like a clean car and an Uber is all part of our commitment to excellent customer service. Your satisfaction is our priority, and we're thrilled that we could make your visit convenient and enjoyable. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. Safe travels!

Helpful
April 26, 2024

They always take care of me. Appointments are easy to book. Carlos is the best. More

by YY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Service Dept.
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Apr 29, 2024 -

Kia of North Austin responded

We're delighted to hear that you've consistently had positive experiences with us at Kia of North Austin! Making appointment bookings easy and providing top-notch service are core to what we do. Thank you for highlighting Carlos - we'll be sure to pass along your kind words to him. We look forward to continuing to take care of you in the future. Safe travels!

Helpful
April 25, 2024

I was told my oil level was good last week. Now my oil light is on . I am not happy and will have a hard time buying another Kia ever. More

by psalerno327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 25, 2024 -

Kia of North Austin responded

Thank you for sharing your concerns and bringing this to my attention. We always strive to deliver precise service diagnostics, so I regret to learn about your recent experience with the oil level in your vehicle. I'd appreciate the opportunity to address your concerns directly with you and work toward restoring your faith in our service. Please reach out at a time that's convenient for you. Thank you, Cody Webster - Service Manager - 737-999-7203

Helpful
April 24, 2024

Great customer service, communication, professionalism, and staff. Like always - Cody and the service team take care of their KIA family. Ben and his leadership team have created a great customer experienc More

by Coach Trey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wills Philyaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Epstein, Ben Klein
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Apr 24, 2024 -

Kia of North Austin responded

Trey, it's great to know that Cody and the rest of our team at Kia of North Austin provided you with such a positive experience. We appreciate your kind words about our customer service and professionalism!

Helpful
April 22, 2024

I I was very pleased with the service that was provided to me. The staff was very professional, timely, and well skilled. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Apr 22, 2024 -

Kia of North Austin responded

Lori, we're so glad to know you had a positive experience with our team at Kia of North Austin. We strive for professionalism and efficiency in all that we do. Thank you for your feedback!

Helpful
April 21, 2024

Excellent dealership…sales and service. Easy to set service appointments and great communication I really appreciate a loaner car when necessary since I live in Horseshoe Bay. More

by Jackwolf32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 22, 2024 -

Kia of North Austin responded

We're glad to know you had a great experience with our sales and service teams at Kia of North Austin. We understand the convenience of having a loaner car, especially when living further away. Thank you for your review!

Helpful
April 20, 2024

The service was absolutely great. I also thought that the staff was very professional and I was greeted right when I came into the door. My car was serviced as expected and I am very More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Shawn
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Apr 22, 2024 -

Kia of North Austin responded

Lori, we're delighted to know you had a great experience at Kia of North Austin. Our team always aims for top-notch service and professionalism. Thank you for choosing us!

Helpful
April 19, 2024

Quick, efficient service - Carlos Areizaga was great! Did the work we requested/needed without any problems.Prompt pleasant service. More

by gatorhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Areizaga
Report | Print
Apr 19, 2024 -

Kia of North Austin responded

We're glad to know that you had a quick and efficient service experience with us at Kia of North Austin! Thank you for recognizing Carlos's great work. We appreciate your feedback!

Helpful
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