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Kia of Santa Fe

5.0

5 Lifetime Reviews

1701 St Michaels Dr, Santa Fe, New Mexico 87505 Directions
Sales: (505) 982-1950

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5 Reviews of Kia of Santa Fe

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February 23, 2016

"Awesome"

- Robert1

From the minute I walked in, they were there to fulfill my needs. I left shortly after in a new car beyond my expectations. Del is a great man and salesman.

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Recommend Dealer
Yes
Employees Worked With
Del
April 13, 2014

"worst experience ever"

- nickilove

I found a car I really liked on your website. I came from Rio Rancho to see the car. When I showed up to your dealership, it was far from pleasant. Not one of your employees greeted us, until we told them we had an appointment. Once we asked to view the car, we also focused our attention on another and asked to view it as well. While we were doing this your "salesman" Joe, was in unknowledgable about almost every question we had. Looking past that, we asked to test drive the car. We liked it and wanted to make an offer. Which your site says we can do!! Almost immediately your so called "salesman" said no. When we tried to talk to him, he just talked over us and proceeded to ask is manager (which he probably didn't) he came back with a show of sorts saying there is nothing he can do. Can you please tell me why your website says make us an offer? If in fact the price is set in stone? Once we attempted to ask questions, Joe got very rude and defensive. When we asked what you took the car in for his response was angry saying "it doesn't matter what we took it in for!" I am so beyond displeased with this dealership and it's employees. I will never recommend your agency to anyone. If asked my thoughts I will tell them it was the worst attempt to.buy a car I've ever had. Maybe we would have bought the car if your salesman wasn't so unprofessional and rude. Your dealership lost money!!! We went to another dealership, found the same car, and bought it from one of the nicest people I have ever met. It's so disheartening that I wanted to buy this car from you, but would refuse to go back because of the service we received. In all levels this customer service was horrible.

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Recommend Dealer
No
Employees Worked With
Joe
January 10, 2014

"We recently leased a 2014 Kia Rio from Kia of Santa Fe...."

- edlinn

We recently leased a 2014 Kia Rio from Kia of Santa Fe. We were very pleased with the entire experience and all of the employees we interacted with. I would recomend this dealership highly.

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Recommend Dealer
Yes
Employees Worked With
Mike Acosta
not yet
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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jan 13, 2014 -

Kia of Santa Fe responded

Thank you so much for your great feedback! Customer satisfaction is one of our top priorities, so we are very happy to hear the Kia of Santa Fe team was able to provide you with an excellent leasing experience. Please let us know if there is anything else we can do for you and we look forward to working with you again in the future!

May 12, 2013

"Bought a 2011 Ford Super Duty was treated like trash and..."

- red98

Bought a 2011 Ford Super Duty was treated like trash and they sold me a lemon. They then put passanger tires on 3/4 ton truck, when I advised them I need LT truck tires do to me towing they then ordered four sets of tires do to the service manager not knowing anything about trucks or how to service them, he even advised me to over fill the tires if i didnt like the way they were riding. to top off the worst purchase ever, the vehicle i trade in was full of fuel when I droped it off but the truck I just bought had one gallon of diesel in it and was told o thats all you get when i advised them my trade was full of fuel for them I was told to deal with it!!!!!!!!!!!!!!!!!.......... DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE................WORTH THE DRIVE TO ABQ!!!!!!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
Herman Gomez
May 30, 2013 -

Kia of Santa Fe responded

We here at Kia of Santa are dedicated to providing an overall excellent customer experience. We apologize you did not experience that from us. If there is anything we can do make things right, please do not hesitate to reach out to us. This is not how we operate and will go above and beyond to fix your problems.

May 10, 2013

"This is the "BEST" dealership I've ever..."

- jessemontoya

This is the "BEST" dealership I've ever been to. The salesman Mario was very professional and knowledgeable. The Managers Rob and John are friendly and low pressure. I would recommend this dealership to anybody that is looking for a nice car at a fair price!

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Recommend Dealer
Yes
Employees Worked With
Salesman was Mario. Sales manager is Robert. Finance manager was John
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