It has taken me a month to write this, 1) to allow my emotions to dissipate to a degree and 2) to come up with a concise way to communicate my experience. The condensed version of my story is that there was a manufacturing issue with my brand new Mazda 3 (2014); this issue occurred within 2 weeks of purchasing my car. If it were not for Melissa, the service advisor, I had a case to take legal action (and would have felt forced to do so). I will not out of respect for myself and my idea of professional behavior share the disrespectful comments that were made to me (and my father) by the general manager and the sales manager but I will ask these individuals one thing: if your parent, child, or loved one were treated how you treated me, what would your reaction be and how would you feel? Perhaps you would think nothing of it and if this is the case, this is the exact opposite of any type of place I will give my future business. This is the first new car I have purchased on my own and it will suffice to say that all of my being wished I could return my car as your staff transformed it into a symbol of me condoning disrespectful behavior and absolutely horrible personal treatment. I would warn potential buyers against purchasing a car from Kiefer Mazda and if you are a parent seeking to help your child purchase a car, please think twice. My parents felt worse than I did (and I was hard to beat). I wish I could communicate my whole story here, truly I do. If this somehow is removed from this page, I would like your dealership to know that I will be sharing this post with my family and friends in the greater Eugene area. I am an avid member of my church community in Eugene and have previously taught at the University of Oregon. I am not pompous in any way about these facts but I use them to illustrate that I have many people near and dear to me in the area and I would never wish this experience upon them or anyone.
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Fadi Habib (general manager); Dean Cupp (sales manager)