If i could rate this a 0, believe me, I would. I just bought a car there in March, 2015, and it was the WORST thing I have ever had to deal with. (And am still dealing with) Everyone was, of course, super nice and helpful before we had given them any of our money. However, that all changed the second they got our down payment and signatures and then they just booted us out the door like we don't matter to them at all. The car we purchased broke down two days after we got it and we were stuck 4 hours away on a Sunday needing to get home to our jobs Monday morning. Well of course NO ONE in the Kiefer Nissan of Gresham dealership would help us with ANYTHING. After hours and hours on the phone, spending the night where we were stranded in a hotel room, and spending over 9 hours sitting in a dealership where we even the service staff of the dealership we were stuck in agreed that Kiefer Nissan's employees are completely incompetent to deal with the problem, we decided to get a rental car so we wouldn't miss another day of work. So then after about a week of calling Kiefer Nissan and trying to figure out what was going on with the broken down car we just purchased we found out that it had just been sitting at the dealership where we left it because they hadn't done what they finally agreed to doing. (Which was transferring it to Eugene and getting it fixed) Then it took them about 4 more days to get it to Eugene and then another week and a half two weeks to get it fixed. FINALLY we have the car back and they said they would reimburse us for the hotel and the rental car, which we were glad to hear. So they did that by taking that money off of the down payment which for some reason didn't go through because their system messed up. However, when we saw the total for the downpayment and the amount they took off the amount was incorrect and I said something to them about it and they said "If you are right and it is that amount then we can get you a reimbursement check for that amount" So as soon as I got home I sent him the receipt for the amount that it actually was and now have been waiting three or four weeks for that to get taken care of. I have emailed the person who helped us multiple times with only a few responses from him saying "Oh yes I'm working on that" it's a load of crap. I would NOT recommend this dealership to ANYONE, EVER. They do not care about you as a customer or even as a person. This was the absolute worst car buying experience and this dealership's employee morals just disgust me.