followed owner of a 2009 pontiac G8 GT to dealer which he was using as a trade in, dealer paid 19,500 I offered 1k more just to transfer and do paperwork ( 20,500 ) a salesman verbally agreed but Ben who was the salesman for this vehicle trade in was pissed and rude when he found out another salesman agreed to this price because he wanted to sell it for 23,900. After a discussion Ben stated that he would Honor the agreement ..a CONTRACT was signed on 3/21 for 20,500 ..This was the last time i ever saw or heard from any member of this dealership unless i was chasing them....i call them chasing finance dept next day to set up payments with an 800 + credit rating...after numerous calls to them getting run around they state there is a safety recall for the seatbelt...which is TRUE..but there is NO fix yet for this recall open since 8/2015 ...i was now to wait for a decision from GM as to what they can do with the car !! after waiting 2 1/2 weeks and ZERO contact or updates i get the manager Frank on phone and he clearly states i CAN NOT sell the car ...i have to EAT THE CAR and send it back to GM...even THOUGH there are 346 exact cars for sale all around the US from dealers and yet they are able to sell it...what they failed to tell me, which i found out from numerous other GM dealers in ny state and out of state ,was that there is a temporary fix for this issue until they can get a full recall fix....after 3 1/2 weeks of NO help and NO effort at all i receive my deposit back in mail which i did not request because still wanted this vehicle...so my curiosity looked online for another 2009 pontiac G8 GT and WOW what do i see MY CAR for sale in maryland for 25,000 ...which they purchased it for 23,000 from an auction...so much for EATING the car and returning it cause can't be sold...instead of 1k profit they now made 3500 profit instead...BUT there it is for sale and been on there lot for 10 days...meaning they shipped this car out less than 2 weeks after i signed a contract !! Now i show up at dealer and speak to principal owner Chris he states he got an email car can't be sold...i asked him what about the temporary fix...he then states he can't get the parts??Did u even try to get parts....silence... imagine that GM dealership can't get parts that any mom and pop dealership can..asked How is it possible that you are the ONLY GM dealership in the US that can't sell that car...BUT every other dealership can...GM dealerships at that??? NO answer!!! Lastly i question the carfax on this car...on 3/21 it was at the dealership for resale...SAME day i signed contract...on 3/25 vehicle ready for sale ( after inspection) SO... GREED & LIES made them MORE money ...instead of keeping THAT HONOR of keeping a deal and a contract...so much for eating the car?? I always thought eating the car was taking a loss???? DO NOT TRUST this dealership...there is NO INTEGRITY NO HONESTY...simply read all there reviews..there NOT at all about customer service ONLY about the MONEY......IM NOT the only VICTIM here !!!
I Recommend This Dealer:
Ben (salesman) Frank (manager) Chris ( Principal Owner )
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