Sales experience was tiresome. Had a sales guy named Bill - very nice guy but he made a few mistakes along the process. Getting the vehicle was a pain. Apparently this is a common experience according to one of their employees. He confirmed that after I asked if I was the only one dealing with this process. A sales manager named Anthony stepped in. very professional and was able to get the deal to close and was on top of his game. If you even decide to get a vehicle from this place (which unfortunately I do not recommend) you should see him.
The vehicle has had some service issues (a few recalls and a camera issue where the vehicle's camera comes on for some unknown reason at random times and the seat and staring wheel vibrates. The vehicle has been seen a few times by them to try and resolve, but they cannot duplicate the issue. They have worked hard to resolve the issue - I do give them that credit, but the end result is I am still driving around with a vehicle that randomly startles you while driving with the vibrations with the camera.
Other service Cons:
You have to request for your car to be washed after service (this is a first for me)
Picking my vehicle up today I had to walk out to their rear parking lot in the rain to pull my vehicle up to my loaner to swap my items in the rain. When I complained about the service and having to do that I was told I should have just asked for them to grab it. Great customer service is service that is just given like clock work and handled. I feel like I have to state the obvious to this dealership.
I have dealt with BMW, Mercedes, Maserati and Infiniti in the past. This is by far the worst service experience I have had. I do love the truck - it is beautiful. Unfortunately the technical issues I am having with the vehicles and the service experience outweigh the beauty of the truck.
It's just not worth the headache - get a different vehicle elsewhere guys. What good is the vehicle if you have to deal with issues like this? With speaking with other Cadillac owners they have confirmed for me that they have noticed a decrease in quality from Cadillac over the years. They didn't specify anything about this dealership, just Cadillac in general.
We'll see where this dilemma goes. But again, just get a different vehicle - don't put yourself through the hassle.