King Richard's Auto Center

HORRIBLE CUSTOMER SERVICE!!! I purchased a gently used SUV about 3 weeks ago from King Richard's. At first, I thought it was a great experience. The salesman seemed honest and the I purchased a gently used SUV about 3 weeks ago from King Richard's. At first, I thought it was a great experience. The salesman seemed honest and the price of the car was good. I left with the car that day and the whole process took about 3 hours. The registration process was quick and painless. HOWEVER, the customer service in the repair shop = HORRIBLE!!! About a week after having the car, the brakes were making a loud noise (mind you, when I purchased the car, the salesman said it had new brakes all the way around). I called the repair shop (no one ever answers and it is a constant game of phone tag) and was told to bring the car in. The man who answered was very short and didn't even let me explain what was going on with the car, he just rushed me off the phone. I got there and went for a ride with a mechanic to show him what the car was doing. I left it there for the day and was called by a salesman (not even someone from the repair shop) and he said my car was ready to be picked up. I got there and no one knew what they fixed on the car. I called back the next day and the mechanic told me the front brakes were done but the car was still making the horrible noise. He said it was because the "brakes needed to be worn in". A week later, the noise was worse. I called back and for a few days I played phone tag. Finally, I spoke with a VERY RUDE mechanic. He didn't let me get a word in and constantly talked over me. I find out that he is, in fact, the OWNER!!! How can the owner of this place talk to his customers that way!?!? He said I can drop it off but they "usually don't cover brakes". WHAT?!?!?! First of all, my car is under warranty for 30 days. 2nd of all, how can you sell a car with horrible brakes (they wouldn't even pass inspection) AFTER the salesman told me they were new?! I am now bringing it back again today and hopefully I never have to deal with them again! More

worst dealer, they will lie to your face the vehicle i purchased was good, but their customer service is terrible, they lied to me from the second i walked in the door, i was told my lien hol the vehicle i purchased was good, but their customer service is terrible, they lied to me from the second i walked in the door, i was told my lien holder required me to buy gap coverage for 800$, my fault for not reading the miles of fine print on the stack of documents you have to sign, the vehicle had bald tires and i agreed to buy it if they would put new tires on it, Miguel the manager agreed and shook my hand then i arrived to pick it up the tires were not changed and a fresh inspection sticker was put on the vehicle? i had to argue to get used tires put on then a fist fight broke out between employees over as box of rags!! Believe me they do not care about anyone and will lie to your face over and over to make a dollar, do yourself a favor and go anywhere but here!!!!!!! More

Best Car Buying Experience Ever I recently purchased a 2014 Dodge Avenger in October, 2014 from King Richard Auto Sales. It was a great experience. From the moment I walked into the I recently purchased a 2014 Dodge Avenger in October, 2014 from King Richard Auto Sales. It was a great experience. From the moment I walked into the dealership I was welcomed and treated with a great deal of professionalism and respect. Their sales manager greeted me warmly and had a sales person, Dan, explain to me about the vehicle. He answered all my questions. His knowledge of the vehicle and his presentation made me feel comfortable, that the dealership I was dealing with, was interested in meeting my expectations. I enjoyed having a no pressure process of purchasing and financing the vehicle. Miguel, the sales manager and Amandio, the finance manager were professionals all the way through the process Now that I have had my vehicle for a week I am convinced that I not only made the right decision about my vehicle, but about the dealership as well. More

Had a great experience here and got a nice car. Just had to write in and let you know that I love the car that I bought here!!! I'm constantly getting compliments, and it's in such great condition t Just had to write in and let you know that I love the car that I bought here!!! I'm constantly getting compliments, and it's in such great condition that everyone just assumes it's a new car. It's been a really long time since I've owned a car that I can actually be proud of, and it makes all the difference in the world. Anyway, I have to say that even buying the car was painless. They take an experience that's normally difficult and it make it all so easy. The owner was right there and helpful with any questions I had. I've been sending my friends over there now. Rich T. More

Good experience buying a car here. So...I finally had to give my old car the heave-ho, and it was an emotionally draining experience. I was familiar with all of its quirks, the way it r So...I finally had to give my old car the heave-ho, and it was an emotionally draining experience. I was familiar with all of its quirks, the way it ran, and I was used to getting excellent gas mileage. I couldn't be sure if a new auto would be as good as my old one. But I have to say that my fears were settled as soon as I called and spoke with one of the salespeople. They were really considerate and understanding, and actually had knowledge of my past car! They're real "car people" here, and once I came in, they were able to pull out a few cars that were most similar to my car that I'd told them about over the phone. I was really pleasantly surprised! They took the time to get to know me, and now I have a vehicle that I'm really happy with More

WORST EXPERIENCE,, SHADY PLACE, SHADY OWNER If you are reading this, do yourself a favor and DO NOT buy a car here!! This dealership is shady!!! I bought a truck here which had to be brought ba If you are reading this, do yourself a favor and DO NOT buy a car here!! This dealership is shady!!! I bought a truck here which had to be brought back 2 times for service in less than 3 weeks. We kept leaving messages for the service department and NOBODY calls you back. We finally just drove the truck back and left it with them. When you ask what is wrong with the vehicle that YOU purchased (that is still under the warranty) or what has been done to fix it, nobody knows ANYTHING! They won't give you any documentation stating what work was preformed because as the owner states, he doesn't have to because " you didn't pay for it to be fixed!" Why would you not want your customer to have a record of what your service department supposedly fixed RICHARD??? What are YOU trying to hide? Not one person who works here has knowledge about anything, if you ask a question they throw their hands up and say " you have to talk to Richard"! He is never there. I only met him this one time because I was trying to find out what was wrong with my truck, what was done to fix it & it get some type documentation of the repair. I stopped by without him knowing and FINALLY caught him. You would have thought I was asking for a million dollars, there is a bigger reason why he won't give anything stating his service department work or lack of it. When I said I would never recommend this place to anybody, Richard's reply was " I would never sell you a car again"! As he jumped in his car and drove away!!! That is some good service coming from the owner, who is far from being a King!!!! More

Beauty of online car buying! I traveled from Long Island to get my car that found online and it was exactly what they said it was. Special thanks to Richard for his genuine custom I traveled from Long Island to get my car that found online and it was exactly what they said it was. Special thanks to Richard for his genuine customer service. I wish they were close so I could send all my friends. More

I am 31 years old and this was my first car purchase without help from my dad or my husband and they were both impressed :-) I was treated right and they were super patient with my OCD. I went there cr without help from my dad or my husband and they were both impressed :-) I was treated right and they were super patient with my OCD. I went there crazy nervous but it didn't less long. Thank you King Richard, you guys rock! Christine More

I would I went to King Richard's to purchase a used I would I went to King Richard's to purchase a used vehicle. During the test drive, the brakes were grinding loudly. The salesman said that if I boug I would I went to King Richard's to purchase a used vehicle. During the test drive, the brakes were grinding loudly. The salesman said that if I bought the vehicle, they would fix the breaks. Foolishly, I took him at his word. I was buying in cash, no financing. The process took 3 hours. They would not accept my debit card because they didn't want to pay the fee to accept a debit card transaction. I had to go to the bank and withdraw thousands in cash for them. When I called to make an appointment to have the brakes fixed, the owner was rude and dismissive. There were other problems with the vehicle and he acted as though I was annoying him and wasting his time. After they "fixed" the brakes, they were still grinding. I brought the vehicle to my own mechanic. He said the brake pads and rotors were shot. I had my own mechanic replace the parts and I kept the bad pads and rotors to show the dealer. When I spoke to Richard, the owner of this dealership, he said that the brakes were fine and I was a liar. He proceeded to yell at me and tell me that the mechanic who fixed the vehicle was a liar. He told me I was stupid and got ripped off by my mechanic. Apparently, everyone lies but him. He refused to honor the 50/50 warranty. He said he would only honor the warranty, if he was allowed to have it fixed at his dealership. I paid 555.29 to fix his mess and he refused to pay anything. He was yelling at me about the cost of pads and rotors. I asked him if he was even willing to pay 75 dollars and he said no. He then had Miquel call and ask me if I wanted to "unwind" the deal. He already had my trade in, which he started advertising almost instantly and I had the vehicle I purchased from him fixed. I was not about to "unwind" the deal when I put over 500 dollars into the vehicle. I am guessing that the only reason he wants to "unwind" the deal, is that he knows he is wrong and if I pursue this, he is in trouble.They put this car on the lot with bad brakes to begin with. Then, they were offered a chance to fix them and they didn't. Brakes are a safety issue and he didn't even care. I got very little for my trade in and I was ok with that because I know it had problems. But they started advertising it as some great deal as soon as they got it. They also are advertising it with a feature that I know it doesn't have. I know they are lying about my trade in because I bought it new and was the only owner. Sad that I found out about how they do business after I bought from them. I bought in good faith and in cash. The owner's behavior towards me has been downright abusive-yelling, calling me a liar etc..I can't even begin to imagine how he treats people he finances. I am guessing the only reason he stays in business is because he finances people with bad or no credit and takes advantage. The owner of this dealership is a downright bully! He yells at and berates his customers. He is rude and verbally abusive! Stay away from this dealer. There are other dealers that will treat you with respect. "king" Richard treats his customers like minions. I also notice that he responds to his many bad reviews and likes to act as though everything is a misunderstanding. Don't fall for it! If he really wants to make things right, he should honor his word and his warranties. More

I went there for an oil change but I end up buying another car while I was there :-) Good people, they treated me well, and I believe I got an awesome deal (not the mention my whole family is in love another car while I was there :-) Good people, they treated me well, and I believe I got an awesome deal (not the mention my whole family is in love with our new family vehicle). More