Read Reviews Kings Nissan

Kings Nissan

Kings Nissan

9819 Kings Auto Mall Road
Cincinnati, Ohio 45249


Sales: (513) 697-9770
Service: (513) 697-9770
Parts: (513) 697-9770

Kings Nissan
Manufacturer: Nissan

Write a ReviewWrite a Review

  • Customer Service:

    3.8
  • Quality of Work:

    3.9
  • Friendliness:

    4.3
  • Overall Experience:

    3.8
  • Pricing:

    3.7

24-Month Rating

based on 17 reviews

3.9

3.9 out of 5

22 lifetime reviews

Kings Nissan

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Certified: Kings Nissan

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Kings Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Kings Nissan

In February 2000, new ownership was established and our NEW ATTITUDE was born. That NEW ATTITUDE is reflected in our new name KINGS NISSAN. Our NEW ATTITUDE is designed around the premise that we all have a choice everyday regarding how we treat our customers. Our MISSION STATEMENT says it all " To provide our customers with an ownership experience that exceeds their expectations!"

So our NEW ATTITUDE is more than just a slogan, it is our commitment to you that we will constantly strive to insure that your shopping and ownership experience is exactly what you expect and deserve.
Our service facility is top notch and is manned by highly trained individuals dedicated to providing you service in the most professional manner. With our NEW ATTITUDE it is our wish that we can earn your business by doing everything we can to exceed your expectations.

Sincerely,

Don Riley
General Manager

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Cable TV
Customer Lounge Area Drive-In Service
Free Coffee Express Service
Free WiFi Shuttle Service
Instant Financing Television
Parts Store Vending Machines
Shuttle Service

lizzy95459
4/13/2013 11:56:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Not even sure of his name
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Kings Nissan:

This was by far the worst experiance I have ever had at a dealer. I go in to buy a Van have the sales guy promise me a price then tried to back out of that price. The van was priced at 5900 at the deal the guy went down to 4200 then the boss said that was to chep to sell it for after the sales guy already said that he would sell it to us for 4200. He flat out lied to us. Then come to find out find the same van on there web sight for 4900. So looks like they were just trying to rip us off. I am so glad we did not get the van who knows what is wrong with it if they can't even keep there numbers strait. Will not be shopping there ever again.

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crystal07
4/12/2013 12:21:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Donald Beckman
Leah Harper
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.4

My Review Of Kings Nissan:

Kings Nissan sold me a car that they knew had a problem that they had refused to fix before I purchased the vehicle. In less the 24 hours of driving my car off their lot, it started overheating according to the temperature gauge. I threatened to cancel the contract and bring the car back. Then, they admitted that the service report showed there was a problem with the temperature gauge and that they had reset it and apparently that didn't work. They told me I could bring the car back in and they would take a look at it. They had my car for four days and said they took it to Borcherding Buick for an estimate and that it was a sensor that would cost $800 that they were not willing to pay. They suggested I take it to my mechanic for a cheaper estimate and they may be willing to pay that. My mechanic said it was the instrument cluster, not a sensor. It cost me $375 for the repair. Kings Nissan would not reimburse this cost. I contacted Borcherding Buick to see why there was a discrepancy between the cost of repair and determined problem. Come to find out, they didn't recently take my car to them when I had brought it to them; they had actually taken it to them WEEKS BEFORE I PURCHASED the car and they declined the repair. I had Borcherding Buick fax me that estimate. I assume they thought I would pay $800 and they could pocket the extra money. Do not buy from this dealership that scams hard working individuals and conducts fraudulent business acts. In addition, they have no morals or values! I purchased this car while accompanied by my three young girls. We were all so excited to be purchasing our first newer used car :) You have been warned.

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pamdanr
3/21/2013 5:52:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Christian PenafielChristian Penafiel
  • Customer Service:

    3
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    3.0

My Review Of Kings Nissan:

when i purchased my car, everyone was nice and helpful until after the purchase, i found out, they did not transfer my tags as agreed. I drovetwo weeks on bad plates until title came. They told me , use this title to get plates for my new car. I had traded a malibu in . lucky i did not get ticket. I parked car until i could get tags. I called dealer, spoke to Chris, sales manager, also to store GM, total waste of time. They keep my money for transfer, but did not provide service. I will never return ,or, reccomendthis dealer to anyone!!!!!

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robertjames1995
3/9/2013 2:41:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dexter LesueurDexter Lesueur
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kings Nissan:

Was a fabulous experience from beginning to end. Never felt unsure or pressured and was treated with utmost respect. Would definitely recommend this dealer to anyone!!!

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LfMadden
2/7/2013 3:54:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Catarina Kirby & Corey Swartz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kings Nissan:

On all visits to Kings Nissan everyone was helpful, friendly, and informative of the car. The facility was very clean including the garage. Catarina and Corey answered all of our questions and made the process of buying a new car very seamless. It was a memorable experience.

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jnorris57
1/12/2013 1:35:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Adrian MullAdrian Mull
Christian PenafielChristian Penafiel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kings Nissan:

Just purchases a used Hyundai from Kings Nissan. They bent over backwards to make sure that I received the right car at the right price. Christian, Andrew and Adrian all were great. I highly recommend !!!

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mikemoore1116
11/28/2012 9:16:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ed QuinnEd Quinn
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kings Nissan:

Caterina Kirby was extremely responsive, professional, and fun to deal with as was the sales manager. I'm happy with the car and transaction ( Ed Quinn was great )and the whole process was as good as it gets.

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johndre
11/20/2012 9:14:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Catarina Kirby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kings Nissan:

Catarina was very professional and informed. Entire staff was helpfull, and they went the extra mile to make the deal. We recieved a great deal.

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obrienss@fuse.net
11/11/2012 12:52:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jon Griffin
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Kings Nissan:

We would like to commend Jon Griffin for giving us such a delightful introduction to the 2013 Nissan Pathfinder. Even though Jon knew we were not ready to buy, he gave us a complete review of the 2013 model. He said the model we tested was brand new to the dealership, and even though he said he was not thoroughly familiar with all its features, we thought he was very thorough. He is indeed a good and knowledgeable salesman.

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steven.lowery
10/6/2012 2:40:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary ReedGary Reed
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kings Nissan:

I had a great experience working with Gary Reed thru email, and then we made contact by phone, he is very nice and was very helpful and told me if he didn't provide the absolute best customer service not to buy from him! Well he lived up to what he said and gave me a great deal on our new rogue. Thanks Gary

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