My Review Of Kingstowne MotorCars:
I will gladly recommend Kingstowne Motors to anyone looking to purchase a vehicle. (As a matter of fact, I have a friend going to visit them this weekend!) I was in the market for another vehicle. Once I set my parameters in Autotrader, this beautiful BMW showed up. I spoke to Sam several times and exchange a couple of emails. He was prompt, patient, professional and very knowledgeable about the car and the process. My husband and I decided to take the drive from Richmond. We found the entire staff to be friendly, helpful and pressure Free! We drove away in about an hour and half and that includes the test drive in a fully loaded, low mileage, Pre Certified, beautiful color combo BMW! But the story doesn't end there. Less than a week of driving the car, some fairly major issues were discovered. We experienced a heavy downpour. I got into my new vehicle and to my dismay water was in the inside. I immediately thought I had left the sunroof ajar. Unfortunately, that was not the case. No problem I thought. I have BMW Certified warranty. BMW informed me that this was not a BMW windshield. It had been replaced and warranty would not cover this. In addition, battery acid had spilled and corroded a cable.
Sam told me to bring the car back they will take care of it!! Talk about customer service. Many dealers would have said sorry - once you took the key, it's your problem. Sam told me that he wants me to have the same happy feeling I had the day I drove off. It's just so refreshing to come in contact with anyone in the sales profession that truly does what's right for the client. With that being said, we know where the rest of cars will be purchased from from now on - Kingstowne Motors!!
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