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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,054 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,054 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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October 16, 2018
They value your money but not your time. Any visit that I have had has produced acceptable results until the most recent visit. The appointment was made because of a recall on my Ram - for th Any visit that I have had has produced acceptable results until the most recent visit. The appointment was made because of a recall on my Ram - for the tailgate. I went ahead and added an alignment since it was due and I the truck would already be there. I dropped it off before opening on my way to work. I did not hear from service or talk to anyone until I called hours later. It was then that I started to get the run around. They informed me that they had just found out that morning that they did not have the parts for the recall work. Long story short, upon arriving to the service center shortly thereafter, I was told 3 different stories about the missing parts for the tailgate work. They knew days in advance that they would not be able to do the recall work and did not inform me - I could have rescheduled nd not had to worry about making arrangements for another visit. That's the other complaint. Service visits take entirely too long at Klaben - both Dodge AND Ford - but that's another story, I do NOT recommend laben service to anyone. Mr. Klaben goes out of his way to work a deal when purchasing, but the service departments do not seem to value your time at all..Not so much the service representatives, but moreso the technicians and or parts departments. More
by Trosts95
Verified CustomerEmployees Worked With
Richie Epling
October 15, 2018
Part replacement Very respectful and kind. Job was finished on time. Answers all questions asked truthfully.would recommend Justin to anyone. Thanks for the fast servi Very respectful and kind. Job was finished on time. Answers all questions asked truthfully.would recommend Justin to anyone. Thanks for the fast service Justin. More
by vanderbush
Employees Worked With
Justin Stinnett
October 14, 2018
Everything was great, as usual. The truck was brought in for a five year inspection and they did the work in a timely manner. We also had some work done on the moon roof and this was The truck was brought in for a five year inspection and they did the work in a timely manner. We also had some work done on the moon roof and this was completed satisfactorily. More
by MJM426
Employees Worked With
Matt King, Justin Stinnett
October 13, 2018
first class service I appreciate the thorough, 16-point inspection Klaben does. It's reassuring to know my car is ready for the coming winter season, no matter what the I appreciate the thorough, 16-point inspection Klaben does. It's reassuring to know my car is ready for the coming winter season, no matter what the weather is like. And as always, I enjoyed the comfortable customer waiting area. More
by Ms Diamond
October 12, 2018
How customers should be treated Our service advisor Justin was awesome. He treated us with respect and made us feel important. Excellent service every time we have an issue. He makes Our service advisor Justin was awesome. He treated us with respect and made us feel important. Excellent service every time we have an issue. He makes what would normally be an unpleasant experience of getting repairs done a fast and painless process. Justin’s attitude and work ethic is what all customer service should be based around. Can’t say enough, we are happy customers. More
by tfarmer2
Employees Worked With
Justin Stinnett
October 09, 2018
Been going to Joe for years Joe always takes great care of my Jeeps! He's knowledgable about the vehicle and knows what it needs for my regular service requirements. Thanks Joe! Joe always takes great care of my Jeeps! He's knowledgable about the vehicle and knows what it needs for my regular service requirements. Thanks Joe! More
by VAJ6
Employees Worked With
October 03, 2018
Justin Stinnett in service is AWESOME Justin took care of my Jeep's problem. I felt he wanted to make sure the air conditioning was fully working before returning my car. (As even when th Justin took care of my Jeep's problem. I felt he wanted to make sure the air conditioning was fully working before returning my car. (As even when they replaced one problem, ran the car to make sure it was 100%, and it wasn't.). Even to the point of having to tell me I won't have my Jeep for awhile. He took care of the cost of the oil change and then above and beyondmaking sure I felt taken care of and appreciated. Justin made sure that I was very well compensated for the amount of time I did not have my Jeep. I am in a Customer Service Role and truly see his love for his job and customers. Excellent!!!! Give this boy a RAISE! More
by Gnemeth
Employees Worked With
Justin Stinnett
October 02, 2018
EXCELLENT service! After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest review. Shortly after sending the review, I was pleasantly surprised to receive a phone call from Klaben's Michael Van Hoose and Tom Papish. I was thanked for my thorough comments and told that they would be used to improve the department's customer service practices. I soon found out that I would be the first to benefit. Tom arranged a follow-up appointment for my vehicle on the next business day. I had requested an estimate on replacing a burned-out bulb at my initial appointment - my first time using Klaben's Service Department. This request was overlooked and subsequently, the bulb was not replaced. There were also some communication issues, which caused me to be late to an event I was scheduled to attend. To say that Tom and Klaben made up for my negative experience is an understatement. They went OVER, ABOVE and BEYOND to make it right and ensure that I was a valued customer. Tom personally came to my job, picked up my car and took it to the service center to have the bulb replaced. When he returned my car a short time later, not only was the bulb replaced, my vehicle was washed and my gas tank was topped off! This complimentary (he wouldn't let me pay him) repair and extras meant so much to me. Clearly, Klaben's apology is more than lip service. Their example of positive, memorable and excellent customer service has won me over and I now have a new service center. Thank you so much for taking the time, energy and thoughtfulness to make me feel valued and appreciated! I will be back and I will be recommending your service department to others. More
by LoveMyJeep
September 28, 2018
Hands Down, the Best of the Best in Service. Joe Hilliard in Service & Tom Papish, Service Manager are nothing short of Amazing! They go out of their way to make sure things are done right the Joe Hilliard in Service & Tom Papish, Service Manager are nothing short of Amazing! They go out of their way to make sure things are done right the first time. My 2017 Jeep Cherokee Trailhawk has never been in better hands & runs smooth as butter. I also want to say a Big Thank You to Joe Hilliard & Tom Papish & the entire Klaben Service Crew for being so professional, empathetic & accomidstiong to me & my disability. I’m in a wheelchair & they do everything possible to make sure everything is accessible & easy for me to navigate in & out of the service center & making sure I’m good to go with whatever I need. They always get me in & out as soon as possible & their follow up is the Gold Standard in Service. I would encourage everyone to take their vehicle there for service. I drive all the way from Berea to Kent to take my Jeep to Klaben & it’s well worth it. Thank so much Klaben for the sweet hook up! Steve More
by GimpinAintEZ
September 28, 2018
Service This is my second car from Klaben. I’ve been working with Joe Hilliard for a very long time and I never have any complaints. He is always so kind, ver This is my second car from Klaben. I’ve been working with Joe Hilliard for a very long time and I never have any complaints. He is always so kind, very professional and my visits are always pleasant. More
by Adrianne
Employees Worked With
