Klein Honda

I was not happy with my experience. I came in 3 times to do my research on what car I wanted and to test drive different options. I gave my offer for a car and they told me they wouldnt I came in 3 times to do my research on what car I wanted and to test drive different options. I gave my offer for a car and they told me they wouldnt counter because I was talking to another dealership. Instead I walked out, they texted when I was already at the other dealership and wasted my time. They could have given me an offer and I would have stayed and dealt with the other dealership over the phone. I had enjoyed working with Edmond and wanted to give my business to him. Instead, I ended up taking my business elsewhere because I was not given the respect and courtesy that my time deserves. Not only that, is when Edmond checked in and I explained why I went another direction I didnt even get a return text.... was just left unread. I have a second car to purchase and sadly they will not get my business and lost out on probably 85K in car sales. More

Attempted to get an upfront cost prior to entering the showroom and Erika said they only deal in person. We were looking to buy a new Honda, knew exactly what we wanted and they had one, but refused a pri showroom and Erika said they only deal in person. We were looking to buy a new Honda, knew exactly what we wanted and they had one, but refused a price quote. Disappointed in their reluctance to be honest and up front with their pricing. Moved on to a reputable, honest dealer and you should too. More

Q and Remington were a pleasure to work with. I was very happy with how they worked with us. There was no pressure to buy. Remington was very helpful in getting all the information I wanted for I was very happy with how they worked with us. There was no pressure to buy. Remington was very helpful in getting all the information I wanted for the car I was looking at. Q Ali the finance manager also was no preasure. yet explained things very well. I am the one who hates buying cars with extra add-ons and dealing with car salesman. Non-commissioned staff, could be the reason why I was not lied to, by the sales and finance department. It makes sense how Q earned those well deserved awards being honest and transparent and actively listening to our needs. And Remington is one the best car sales person I've had pleasure of dealing with. My experience at Klein Honda in Everett location was very good and I would return. 5/5 stars. More

Have used Klein Honda dealership for oil changes and routine maintenance. Always 5 star service. routine maintenance. Always 5 star service. More

This dealership does not give good pricing, it gives absurdly ridiculous pricing - the underlying assumption is that the customer is an idiot. They were offering $1000 for my car as trade-in value, that absurdly ridiculous pricing - the underlying assumption is that the customer is an idiot. They were offering $1000 for my car as trade-in value, that other dealer gave $5500 for. They were charging $5k more for a 2019 Toyota Highlander with 53k miles and I got a 2019 Audi Q7 with 14.5k miles with extended warranty and maintenance package for $5k less than the Highlander they were offering - beyond ridiculous pricing structure and salespeople that use snake oil tactics. More

Great place to buy a car. Friendly and knowledgeable sales staff, and business manager was efficient. Friendly and knowledgeable sales staff, and business manager was efficient. More

It was ok but it could have been better. Waiting area was hot, I'm not sure if the AC was just turned off or broken. All in all, experience was average. Waiting area was hot, I'm not sure if the AC was just turned off or broken. All in all, experience was average. More

Good dealership with a friendly staff. Made purchasing easy and didn’t feel pressured at all. Made purchasing easy and didn’t feel pressured at all. More

Geoff was amazing! I worked with him over a couple of weeks as I live out of town. It was my first time buying a car from a dealership and he made the process very comf I worked with him over a couple of weeks as I live out of town. It was my first time buying a car from a dealership and he made the process very comfortable and smooth and had a great sense of humor! Highly recommend seeing him for your new car. The only downside of the buying experience was I didn’t want an add-on safety feature and Geoff nicely took it off but once I was with the finance guy’s office, he immediately added it back on without asking and claimed he gave me some magical discount. Bit annoying but didn’t taint my overall experience with my car buying experience with Geoff. More